Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Harlequin
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Sign Up10:06 AM, 8th April 2024, About 7 months ago
My experience is that it is the landlord who pays.
Neil P
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Sign Up10:09 AM, 8th April 2024, About 7 months ago
I had a very similar issue and share your frustration. I had married tenants in a block of flats that went home to India for 3 weeks. A neighbour thought they may be dead inside as they hadn't seen them. Rather than use the block WhatsApp group so see if they were okay, they called the police who "let themselves in", smashing the frame and breaking the door literally in half. Not only did I have to pay for a new door, but the tenants were hounded by the company that secured the property after the entry (they were instructed by the police to make it safe). I felt naturally aggrieved with the neighbour and the police but ultimately had to foot the costs of the new door and the security company. Crazy.
Cider Drinker
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Sign Up10:11 AM, 8th April 2024, About 7 months ago
I’d expect to pay but I’d increase the rent accordingly as soon as it was legal to do so. £50 per month for two years should cover it.
Fed Up Landlord
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Sign Up10:16 AM, 8th April 2024, About 7 months ago
Powers under Section 17(i) (e) Police and Criminal Evidence Act 1984 - Entry to save life and limb and / or prevent serious damage to property. If carried out in good faith, and not as a result of getting the wrong address then landlord pays.
John
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Sign Up10:55 AM, 8th April 2024, About 7 months ago
In my experience the police pay but you need to challenge them. I can do my own building work so I always end up being cheap.
Eg. Tenant had moved out and the property was being redecorated. About a week after vacating the tenants family called the police to say she maybe in my house trying to kill herself.
I got a call 10pm and the police had broken the pvc door. No one was there.
I got a new door installed for £500. I liaised with their legal dept and said the cost would be £500 but the normal price to a retail customer would be nearer £1000. They were happy to pay my bill. I used the threat of small claims. Provide all evidence for repair and keep the cost low.
I had a metal gate cut by the police to get in round the back to arrest the next door neighbour on another property (drug dealers).
They paid my £100 cost to re weld the gate.
Harlequin
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Sign Up11:06 AM, 8th April 2024, About 7 months ago
Reply to the comment left by John at 08/04/2024 - 10:55
Depends, I had one incident where the police attended as they believed the tenant was in the flat and had taken drugs, broke down the door (could have had keys but decided breaking down door was easier), tenant in Italy. I made a complaint, appreciating that they had concerns and they paid for the door.
2nd incident was a tenant who was found to have taken an overdose, police came and again could have had keys - keyholder in the same building, but broke down the door, saved tenant, secured tenant's door with a padlock and left paperwork for me inside on how to access the key, left front door unsecured which was just madness, didn't contact me at all - key never seen again. Made complaint, officer rude, told me I had to fix the door, made an official complaint as the officers' (probably plural) actions were unbelievably poor and had an apology, of the sorry you are unhappy sort of thing. Key to padlock never seen again, I was initially told it was at the station and had been signed in, then told that it had been put in the tenant's bag at the hospital as the flat was hers and not mine, I had no right to a key - she did not have the key in her bag. Bottom line is it is landlord's responsibility but police dance to their own tune.
Chris @ Possession Friend
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Sign Up11:44 AM, 8th April 2024, About 7 months ago
Much depends on the circumstances and reasonableness of the Police concern for welfare.
If you write a letter before action to the Police service, they will be obliged to give some explanation for their grounds to force entry under Police and Criminal Evidence Act.
We have recently dealt with a similar case for a property owner.
Contact us if you want assistance.
Andrew Morris
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Sign Up11:55 AM, 8th April 2024, About 7 months ago
It’s happened to me a couple of times. Last time they broke 3 doors, two were in error, which they paid for. The correct one, I paid for but I could claim off the tenant, who ultimately caused the damage by being the reason the police broke it - although as you would expect, that was a waste of time and I got nothing.
Harlequin
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Sign Up12:00 PM, 8th April 2024, About 7 months ago
My first comment was an attempt to shorten this thread but as we see there is so much anecdotal evidence and it is a question that has been featured previously on this forum. The police act as they see fit at the time, we have no say, they will break down a door even when a key is offered, they will pay - or they will not pay - depends on the officer in charge at the time - I was refused a key because my tenant was ....the tenant .... and as a landlord I had according to this officer no right to have the key (bottom line was he'd lost it). Another apologised and arranged payment for the door - who knows, they do what they do.
Fed Up Landlord
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Sign Up12:42 PM, 8th April 2024, About 7 months ago
See it from the police perspective. Call comes in. Drug overdose or man hanging himself in garage. ( I have dealt with both several times in 30 years) Literally seconds matter. They don't have time to ring for keys, wait for keyholder etc. If they wait whose backside is on the line? The landlords? Who will sit in front of the coroner and say they waited half an hour or an hour for keys. Who will sit in front of the misconduct panel when they ask the same question? What do you say to the relatives when you could have saved someone and didn't.
For a landlord is it better to pay for a door or have a dead tenant?
I also dealt with literally hundreds of civil claims of this nature. If the police cocked up- wrong address etc- police paid. If wrong call by public with good intent- landlord paid or claimed off insurance or tenant. Police are protected by PACE Act 1984 and Section 3 Criminal Justice Act 1967.