Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Yvonne Francis
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Sign Up22:54 PM, 29th June 2019, About 5 years ago
Reply to the comment left by Anthony Endsor at 29/06/2019 - 19:56
To start with I did not confuse section 21 with three year tenancies. I was replying to a post by Ross which can be found on the first page, in relation to student housing, because I wondered if she was. I don't think you 'quite' knew to what I was referring. I am very well acquainted with all the issues you mention.
I can see perfectly well that if provisions are not made in section 8, things could get very difficult for landlords in general, but that I thought, hasn't been fully worked out yet? However my personal concern is with student houses and the fact is, a joint and severally liable lease is a great protection for tenants not staying on, and my main point was the abolishing of section 21 may not (at least at the moment) affect a 12 month fixed tenancy.
Paul Essex
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Sign Up9:12 AM, 30th June 2019, About 5 years ago
That is why we are so concerned, there seems to be a huge rush to end section 21; but we still have no idea how many section 8 changes may be made.
I have had issues with tenants troubling neighbours which was resolved with section 21, those same neighbours would not have been willing to make a formal complaint that a court could uphold - why? The answer is 'disclosure' if you formally complain then later sell your property you have to declare the neighbour problems, this is likely to damage your ability to sell. If you do not tell but the new owners of the property have nighbour problems the sale could at least in theory be classed as fraudulent and demand the money back!
With the student question, I think it depends on how attractive your property could be to non students. We advertised a student let in Cambridge a few years ago and a significant proportion of those responding were clearly not students. I fear that in future, claiming to be a student could become the new housing strategy for some.
Mark
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Sign Up9:19 AM, 30th June 2019, About 5 years ago
Another consideration is for landlords with HMOs where they are struggling to fill the rooms, this is not uncommon with market saturation. Currently there is always the option to revert to a single let. With the scrapping of s21 this will no longer be possible as they will not be able to remove the HMO tenants.
Yvonne Francis
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Sign Up10:10 AM, 30th June 2019, About 5 years ago
Reply to the comment left by Dr Rosalind Beck at 29/06/2019 - 20:37
Ross, I did know from thirty five years ago, when a solicitor pointed it out, in my lease, a tenant could stay on after a fixed period. However in a Joint and Severally Liable lease if one tenant stays on, then they could be liable for the whole of the rent. In my case, as I take rent quarterly, what would be owed on the first day of their stay over, would be considerable.
I am sorry to hear one of your tenants stayed on, but did you not have a Joint and Severally Liable Lease and simply bill them or their guarantor for the rent for all four? Or send a bill to each of the tenants, and their guarantors. That would put the cat among the pigeons and be legal.
When I first became a landlord in 1980, the law was so draconian, to give a family or general tenants a lease, felt like giving them the house. That is why I chose students, as I was pretty sure with the sort of high flying students I have, they would not stay after the tenancy, not for long at the very least. It has always worked for me personally, so abolishing section 21 is not a big deal for me, even though I can see the extra clout section 21 can provide.
I can see from your assumption, without the clout of section 21 you believe it’s an infinite tenancy. But with a Joint and Severally Liable lease, the likely hood of everyone wanting to stay is considerably reduced, especially in large houses like my own. Even when tenants have taken up the next tenancy some leave and others are bought in. Yes anything is possible, pigs may fly and the sun may not come up in the morning, but one lives life by probabilities and past experiences and not necessarily by the letter of the law.
You have written, dare I say, some rather scaremongering posts, suggesting students will hand in notice (i.e. your son leaving in April) early. But if he was on a twelve month fixed term how could he? You have posted as if we are very disadvantaged on every side. Getting tenants to stay and not getting them to leave. I would like to somewhat readdress that balance. Abolishing section 21 certainly badly dents our armour but will not fatally injure us, at least, in the student letting market.
Dr Rosalind Beck
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Sign Up13:21 PM, 30th June 2019, About 5 years ago
Reply to the comment left by Yvonne Francis at 30/06/2019 - 10:10
Hi Yvonne.
Yes, I can see how there can be additional precautions for student lets. You have to hope that you don't need to change your model at any point though and eg let to individual professionals, as then the jointly and severally liable clauses wouldn't apply. So, at the very least, the scrapping of Section 21 could impede the contingency plans of landlords who currently specialise in student lets.
Such shifts in tenant type might also become more necessary given the huge increase in PBSA. We don't yet know what the long-term impact of this increase in student provision will be, what student numbers might be like down the line and so on. The first that will be seen of the effect of such shifts in supply and demand will be when landlords suddenly find they can't get the groups of students to rent a whole house together. The natural move then is to consider individual professional lets. The scrapping of Section 21 will be very problematic for this model, as I mentioned.
In terms of me scare-mongering, in the current almost hysterical anti-private landlord environment, I'd prefer to be prepared and run the risk of being accused of scare-mongering than to be accused of smug complacency for example, which is kind of the opposite accusation.
In addition, I also like to look at the implications for landlords across the board and not just one sub-section. That can be a bit too much like an 'I'm alright, Jack' attitude. We need to stick together on this and on attacks against the sector - whilst often the institutional and social housing providers are let off the hook.
bob the builder
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Sign Up14:04 PM, 30th June 2019, About 5 years ago
So is it just me or are the wheels coming off this thing ? lol
Dr Rosalind Beck
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Sign Up15:35 PM, 30th June 2019, About 5 years ago
Reply to the comment left by Mark at 30/06/2019 - 09:19
Yes, an important point. According to what's been mooted so far, the landlord would have to sell in those circumstances and not be free to adapt to the changing needs of the market or their own financial circumstances.
Frederick Morrow-Ahmed
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Sign Up16:58 PM, 30th June 2019, About 5 years ago
Anyone see this in the FT?
"Collapse of UK student property scheme hits investors"
As for all this media-hyped shortage of accommodation, as far as the eye can see from where I am in london they are building flats. What will this do to supply and demand?
And anyone notice the construction? Walls made out of shuttering plywood with highly inflammable PIR or PUR insulation sandwiched between this and plasterboard on the other side.
But hey, who worries about that when marketing is done with slick Poggenpohl kitchens and a young couple smiling with glass of wine in each hand. Easy to fool today's 'social media' generation.
Rob Crawford
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Sign Up17:23 PM, 30th June 2019, About 5 years ago
Reply to the comment left by Bill Williams at 29/06/2019 - 08:27
Hi Bill, sounds like you have allowed your tenants to take advantage of you for sometime (you could have tried saying "no"! Once it becomes more difficult to re-possess I suspect it will get worse. I agree a section 21 now would be a wise move. I'm intrigued, what will you plan to do with the house once empty?
Paul Essex
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Sign Up19:33 PM, 30th June 2019, About 5 years ago
Reply to the comment left by Bill Williams at 29/06/2019 - 08:27
Bill, don't forget that lettings relief finishes at the end of this tax year so if you are considering selling you may want to act quickly.