Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
TheMaluka
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Sign Up10:22 AM, 29th June 2019, About 6 years ago
Reply to the comment left by Dr Rosalind Beck at 29/06/2019 - 10:01
Not just empty houses but also empty rooms which have been deemed too small to let.
Never mind Heather Wheeler is going to cure homelessness by 2025.
Laura Delow
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Sign Up11:04 AM, 29th June 2019, About 6 years ago
Myself & my husband are London landlords of 20 years (31 years commercial). We worked hard to build our portfolio through much personal sacrifice by saving every penny from our hard earned income in order to fund pensions to the max and put down high deposits & later to pay off large chunks of mortgage borrowing. We are extremely proactive & fast to react to any property issues. We make regular inspection visits & carry out any repairs picked up at these visits within a few days even if the tenant never raised the issue. Most of our tenants are long standing, averaging 6 years with 2 at 10 & 13 years & all bar 5 pay below market rent (one is £275 pm below market rent and another £175 pm both of which used to be nigh on £400 pm below but then S24 & other attacks on landlords forced us to start putting rents up). Five are professional lets & 5 are let to councils for Temporary Accommodation tenants & 4 let to tenants on benefits & we find most if not all really look after their home with pride. All tenants pay on time or at worst only 3 have ever fallen behind, but with hard work & patience they eventually paid their arrears & are still with us. None of this came easy. It's been hard work but we always thought it worthwhile in the long run. But now because of the Chinese torture drip, drip, drip attack on landlords, we've been seriously considering selling & may now bring this forward as our hand is being forced by the threat of S21 withdrawal. We may therefore take back our properties early & sit on them vacant (we can fortunately afford to do this having always been big savers & never big spenders on ourselves) & sell once Brexit is sorted & see how the land lies in the property market. Had you asked us even post credit crunch (when property values took a nose dive), would we ever consider selling, we would without hesitation have said a resounding "no". Now.....we ask ourselves regularly why we're still doing it & putting up with all that's been thrown at us with threats of more to come (yet rogue landlords are still getting away with murder), also knowing other forms of wealth attacks will no doubt target our other savings that we've worked hard to save (but we can always emigrate which is now under serious consideration), but at least we would be liquid if not tied up in property, allowing us to make fast financial decisions and most importantly escape the headaches caused by what I can only name "idiots in power" (I hate lowering my standards by name calling but this is what it's come down to). I know I'm not alone & the majority of landlords like me are very good yet we are being punished for the fiscal ineptness of others (those that run the country & those that live off it - some professionally!), and their inability to see let alone understand the domino effect from the blanket decisions they take, more often than not guided by the wrong advisers instead of sensible level headed business people who live in the real world. What a sad state UKplc has ended up where Landlords are so savagely pillaged.
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Sign Up13:07 PM, 29th June 2019, About 6 years ago
Reply to the comment left by David Price at 28/06/2019 - 16:04
Horrified to hear you have tenants dealing drugs in your properties David. Have you involved the police? If you could gather enough evidence against them, you won’t need the Section 21 notices and you won’t get your properties smashed up. You can still get the CCJ.
Old Mrs Landlord
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Sign Up13:20 PM, 29th June 2019, About 6 years ago
Reply to the comment left by Laura Delow at 29/06/2019 - 11:04Can't fault your logic, Laura, you have summed up the ineptitude and quick-fix, vote-catching actions of successive goverments and the position of so many of us fair and decent landlords who have provided safe and decent homes at fair rents over many years but are now beginning to think the rewards no longer outweigh the effort, cost and risk (£30,000 fine for a minor oversight or even five years in jail) not to mention the time-consuming day-to-day hassle, constant media vilification and government scapegoating. Removal of S.21 will be the last straw for many.
TheMaluka
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Sign Up14:29 PM, 29th June 2019, About 6 years ago
Reply to the comment left by Fuming Landlord at 29/06/2019 - 13:07
If only life were that simple, the police will not, or perhaps cannot, act even when the sweet smell of cannabis wafts under their collective noses. We have even provided the police, council and probation service with an on site conference room where they cogitate whilst the dealing goes on around them. We have steel front doors with key entry and exit and anti-pass-back, 60 plus CCTV cameras, we make several reports to the police a day frequently having to call 999 - nothing deters the drug dealers.
How many people have to die of drug related problems before the police take action? We are already into double figures.
Yvonne Francis
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Sign Up16:44 PM, 29th June 2019, About 6 years ago
Reply to the comment left by Dr Rosalind Beck at 28/06/2019 - 15:37
I can’t help thinking you are confusing the abolishing of section 21 with three year leases. As you know Scotland has three year leases but England is proposing to abolish section 21. So I do not view the situation quite as dramatic as you. Or am I missing something?
Have you student houses?
I have had two large student houses which I have self-managed for forty years. If section 21 is abolished, I have little fear of my tenants not leaving, because (as most student houses) they are on a Jointly and Severally lease, and in those circumstances my tenants are only too glad to leave together, as I could make one liable for the whole. Also the problem of one tenant giving notice, which could dissolve the tenancy is very unlikely
because, would all the other tenants want to leave anyway? They would simply let that one leave, and find another as they always have. My tenants are under no obligation to leave anyway, but none have ever overstayed. If they did then I would be doomed anyway, due to the time section 21 would take. What exactly would make all of them stay, especially when I have let it for the next tenancy to their friends from the same college, which they have recommended to me?
I have had this conversation with you before but would abolishing section 21, mean one could not give fixed term tenancies? I did not get a satisfactory answer from you. I was under the impression that section 21 operated only after a fixed term. It seems acceptable that a fixed term can be twelve months.
As I said in my conversation before, the real fear for student houses is three year tenancies where notice can be given by the tenant but restrictions on the landlord, if they wish to give notice, and this would be from the start, and hence no fixed period. I did read an agents approach to this in Scotland, where they accepted students early for the next academic year but only on a contractual basis until notice was given by the present tenants. If the present tenants did not give notice in the summer, the agent assured them an alternative could be found. If this sounds all very unsatisfactory then I would agree.
There are lots of other threats as student landlords anyway. Years ago, I attended a social gathering, and met a property developer. When I told him I had student houses, he told me very snobbishly ‘oh I don’t deal with such things’. Well! Well! Have times not changed? Legal and General are investing 38 billion in my area for accommodation for students and university staff. The Council will of course support all this, only too glad to see students out of residential houses. The PRS in student accommodation is defiantly on its way out, but not quite yet. I am in my twilight years and will pass them on to my children on my death. I have advised them to sell.
Monty Bodkin
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Sign Up17:25 PM, 29th June 2019, About 6 years ago
Reply to the comment left by Yvonne Francis at 29/06/2019 - 16:44
"Legal and General are investing 38 billion in my area for accommodation for students and university staff."
Have you seen the size of the accommodation?
There is good reason for them having a 'no pets' rule
-There isn't room to swing a cat.
Corporate landlords can't compete with private landlords on quality for money, the only way they can compete is by government taxing and legislating good private landlords out of business.
Frederick Morrow-Ahmed
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Sign Up17:33 PM, 29th June 2019, About 6 years ago
Reply to the comment left by David Price at 29/06/2019 - 10:22
Yes, I have just had to empty one of those rooms deemed too small to let.
Anthony Endsor
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Sign Up19:56 PM, 29th June 2019, About 6 years ago
Reply to the comment left by Yvonne Francis at 29/06/2019 - 16:44
Yvonne, I am not quite sure how you can confuse section 21 with 3 year leases.
The 3 year leases you are talking about are where a landlord has to allow a tenant to sign up for a minimum of 3 years, meaning the tenant is safe in the house for those 3 years. After this the landlord could then issue a section 21 to give them notice if they so wished to do. A lot of landlords had a problem with this as there are a number of mortgage companies who will not allow fixed terms of more than 12 months.
However, moving on to the scrapping of section 21. It appears from your post that you don't seem to understand quite what an impact this will have on landlords and why it will. At present, if a tenant breeches any conditions of their agreement, a landlord is entitled to issue a section 8 in order to ask them to leave. The problem with this is, fault then has to be proven in court in order to gain possession. This can be difficult in a lot of cases, as tenants tend to be good at covering their tracks and it can be your word against theirs. Invariably the judge will rule in the tenant's favour. So section 21 is the only way a landlord can get rid of a rogue tenant.
Section 21 is a no fault notice which gives a tenant 2 months to leave a property without a reason being necessary. This can be used if a landlord merely wants to sell a property, or if there is any other reason a landlord requires possession of a property. It is the ONLY way a landlord has of gaining possession of their property. If Section 21 is scrapped, a landlord will then be left with no possibility of ever gaining a property back. They would not be able to evict a tenant for any reason, no matter how good or bad a tenant turned out to be. They would never be able to vacate a property to sell, or for any other personal circumstances they may find themselves in. So landlords would be forced into selling a property with the tenant still in the property, meaning they would have to accept a lower price, possibly going into negative equity and potential bankruptcy.
It would be a disaster for landlords with student properties for reasons already stated in this thread.
Fixed term tenancies would cease to exist. Any new tenancies would be the same as existing tenancies, for life. So if a rogue tenant moves in that's it. They're there for good. I hope having read this explanation, you can now see why landlords are not very happy at the prospect of section 21 being scrapped.
Dr Rosalind Beck
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Sign Up20:37 PM, 29th June 2019, About 6 years ago
Reply to the comment left by Yvonne Francis at 29/06/2019 - 16:44
Hi Yvonne.
I am not the expert on this, but the way I believe it works is that if you give for example a 12-month fixed term to a tenant, then they are not actually obliged in law to vacate at the end of the 12 month period. In fact, you should have issued them a Section 21 at least two months before the end of the 12 month period. I believe many people don't realise this.
I did have a tenant once who did realise this and to whom I had not served a precautionary Section 21 two months earlier. He then insisted on his right to stay in the house over the summer, even though a group of 4 had signed for the house for start date of 1st of July. Luckily the incoming students were very accommodating as they didn't need to occupy until September and we told them that the rent paid by the hanger-on tenant could be used to cover the standing charges etc over the summer that they otherwise would have been liable for. At the point that we realised his intention to remain beyond 30th June, we had then issued a Section 21 to make sure he would leave by the end of August. Does this make it clearer? I'm sure others could explain it better.
So, in the future, without Section 21 tenants would have the right to remain - unless, of course you could use grounds under Section 8. This is where the abolition of Section 21 in effect grants indefinite tenancies.