Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Anthony Endsor
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Sign Up15:15 PM, 28th June 2019, About 6 years ago
I have 2 houses, both with excellent long standing tenants who would stay in the properties for many more years to come and never cause me any trouble, pay the rent on time, etc. Sadly though now, they are about to be made homeless thanks to the total stupidity of this government, aided by the so called 'charity' Shelter. I cannot risk the possibility of needing to sell in the future and having to accept a lower price as I cannot evict the tenants. I need to do this as soon as possible, though I have tried to hang on for a while since the legislation was announced, I don't think I can afford to leave it much longer.
Dr Rosalind Beck
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Sign Up15:37 PM, 28th June 2019, About 6 years ago
Reply to the comment left by Anthony Endsor at 28/06/2019 - 15:15
They have mooted that we may be able to give notice to them if we want or need to sell. But can we trust them? They might leave this clause out at the last minute or it may be amended in the Lords and got rid of.
I think it is Generation Rent who are also pushing for us having to give a gift worth 3 months' rent to tenants in these circumstances - presumably regardless of our financial circumstances, regardless of how long the tenants have been there and/or whether they are better off than us or have been good or bad tenants.
It is now a case of landlord:bad; tenant:good.
Also, what would happen if we tried to sell and then realised the market wasn't that good, we simply changed our minds or our circumstances changed? No doubt there will be a huge fine or gift to the former tenants for that as well - again, presumably regardless of our financial circumstance and/or even if we had to sell while in negative equity.
It is clear that our rights to do what we want with what belongs to us are completely undermined with this proposal. I wonder what personal possessions or assets will be next under attack? What other businesses or occupations will be treated in this outrageous way? Once fundamental rights are trodden on, like those related to private property, then anything is game.
It would appear that the sky is the limit for the number of ways that they can get at us - just look at the huge fines already in place for non-malicious, innocent administrative errors.
TheMaluka
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Sign Up16:04 PM, 28th June 2019, About 6 years ago
I am very tempted to give all my tenants a section 21 and convert pairs of my small studios into spacious one bedroom flats ready to sell to those eager first time buyers. I will certainly give my drug dealing tenants section 21's where I have not already done so but not before obtaining a CCJ for debt so that they will find it hard to get accommodation elsewhere.
MoodyMolls
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Sign Up16:28 PM, 28th June 2019, About 6 years ago
Before the Government started the attacks on us I use to house mostly families on lha long term. S24 I evicted most on benefits due to having to increase rents and still after this I might be bankrupted. So more LHA tenants in temp accommodation because I was one of the few who housed them.
The removal of S21 I would certainly look at removing the tenants struggling now where as before I tried to work with them. My properties were family homes some I am now converting to single lets .
I will also start selling off family homes.Big families creat more wear and tear.
The tenants cant bel the paperwork I now have to give them and are shocked when I explain S24 they cant get their heads
around it.
Shame on Government, Shelter, Generation rent and Karen Bucks you have attacked a sector who I would say most were doing a pretty good job and had good relationships with their tenants. Your aims to drive out BTL .
Mean while rogue tenants continue to trash and not pay the rent. Take no notice of the tenancy agreement rules.
By the government not stopping this you are giving them a green light to continue.
I agree its an extreme course governments are on and yes I can see them attacking other areas. Basically they intend to strip you of any wealth you have created .
Its stealth taxes all the way in the future we might as well give up work .
Generation rate, Shelter focus on London and think the rest of the country is like this.
Its not ,many landlords dont renew tenancies every year and put the rent up its an expensive operation.
They are running around like headless chickens chucking out regs and refuse to listen to the likely consequences.
They then praise themselves up, meanwhile the homeless bill continues to rocket.
Big Blue
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Sign Up18:28 PM, 28th June 2019, About 6 years ago
I have two families who have been with me more than a decade. They pay rent ok but the houses are terribly kept, by far and away the worst in the portfolio and nothing like the condition I handed them over in. I would be happy to keep these two on but with the homes fitness requirements, licensing, and the end of S21, I cannot risk keeping them on and getting blamed for how they live. S21 was a safety net that gave THEM security. If it’s going, then so are they, as I can’t afford to be stuck with them indefinitely.
Dr Rosalind Beck
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Sign Up19:38 PM, 28th June 2019, About 6 years ago
Student lets are also a complete can of worms. If anyone here has firsthand experience to report regarding what is actually happening in the live experiment that is the Scottish PRS that would be good.
In the absence of that information I am completely flummoxed regarding how it will work. At the moment in Cardiff, most student houses get let between about November and February for the following 1st of July. I also hear that foreign students reserve properties far in advance. This will no longer be possible as the incumbent tenants will have indefinite tenancies - so new ones cannot be created while they are there and haven't given notice.
So, the only way I can see things working is that everyone will have to wait until say the beginning of June and then, and only if, all current tenants give their written notice, will it be possible to line up new tenants. If one can't be bothered to give their notice or if one decides they'd like to stay over the summer, it will become farcical with under-occupied houses and drops in rental income and legal cases. Even if that does not happen, June will be ridiculously manic with months of usual lettings activity crammed into a few weeks.
Another scenario will be if students' courses finish early. My son's finished early April this year. The students could then give notice say early March (if they have to give one month's notice under the new regime) for early April. The landlord will then be left with an empty house until maybe September when students return.
The landlord won't be able to rent the house out short-term over the summer as what if those 'indefinite' tenants (the 'temporary' summer ones) don't leave come September or even just one of them doesn't?
These scenarios will be likely to destroy some portfolios - bad for landlords and also bad for students, as supply drops. Also, does the Government really want to see thousands of empty houses over the summer, during a housing shortage?
The only real solution will be for landlords to turn away from this market. Far from this helping tenants it will mean that second and third year students who by far prefer to live in traditional private rentals will have no choice but to rent in the hugely more expensive institutional blocks. This will put students even further into debt.
Landlords on the other hand will have to hope they can switch to professional shared lets. This may not be possible in some cases, so they may end up with empty houses for a long time, before they can sell, as many others may need to sell. A surge of properties on the market may cause a crash. Some will celebrate this; many - especially those who have bought in recent years - will not as they may be pushed into negative equity.
We also have to look at the effect of a housing crash on the wider economy. This could be more serious than the alleged potential impact of Brexit and it will be completely caused by the stupidity of the current Government through their ill-conceived intervention in a sector that they do not understand.
What a complete pig's ear. The Government does not realise that you mess with one part of an inter-connected system and it can bring the whole lot down.
Bill
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Sign Up8:27 AM, 29th June 2019, About 6 years ago
I have a large family home, formerly our family home, let out to a family. Our tenants have been there for some 7 years and have been very demanding. Despite the property having a £20k refurb before they moved in, they have constantly demanded alterations and improvements to suit their personal requirements, ie retile bathrooms and kitchen to their personal taste. Alterations to the new kitchen, demanding new carpets 2 years into the tenancy, carpets were new etc. Eventually the bathroom was flooded? and considerable water damage caused in the bathroom, rooms below and the carpets, the first thing that happened was a request for permission to rip out the carpets please as they were smelling, before the assessors arrived. The tenants were interfering with contractors quoting for repairs and quotes received were to the tenant's specification, not like for like which I am insured for. This resulted in considerable delays when requotes for like for like were obtained. I have of course refused these demands and I think they now realise they have what they signed for, nothing more nothing less. I have been happy to live with this even with late rent payments, but with the removal of S21 on the horizon I can forsee problems arising again and will certainly be issuing an S21. Another family will be seeking a new home.
Monty Bodkin
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Sign Up9:05 AM, 29th June 2019, About 6 years ago
Reply to the comment left by Dr Rosalind Beck at 28/06/2019 - 19:38
One of the obvious consequences will be student landlords only taking on joint and severally liable tenants with home owning guarantors.
Luke P
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Sign Up9:21 AM, 29th June 2019, About 6 years ago
Reply to the comment left by Dr Rosalind Beck at 28/06/2019 - 19:38
Joint and several tenants/tenancies on student lets would allow one tenant to give notice for all. Any remaining tenants could be subject to mesne profits…not that that solves the problem of the new academic year’s entire household being blocked by one person (and the hassle of getting mesne profits from the guarantor as the student would no doubt have no assets).
Dr Rosalind Beck
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Sign Up10:01 AM, 29th June 2019, About 6 years ago
Reply to the comment left by Luke P at 29/06/2019 - 09:21
Yes, Luke, it also doesn't solve the problem of them all giving an early notice leaving houses empty for up to 5 months over the summer. Great use of housing in a housing shortage. Great for the economy - where people will come from abroad to work, do Erasmus etc. and have nowhere to live whilst being surrounded by empty houses.