Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
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Sign Up19:34 PM, 27th July 2016, About 8 years ago
I agree that the people the tenant has moved in are lodgers and not sub tenants, as it's still his main home - or at least it seems. If it ceases to be his main home, but he still keeps the tenancy, that downgrades his tenancy from an AST to a common law tenancy - making him easier to evict as only one month's notice is required, not 2 and this type of tenancy has fewer legal protections (assuming it can be easily proved that he has another main address). An AST can only exist if the property is the tenant's main home - though in this instance, it sounds like the tenant intends to return and doesn't have another home elsewhere.
However, there are all the other considerations - going behind your back, the possible start of rent arrears, and the possibility that a HMO has been created (assuming the lodgers aren't members of the same family). There are two types of licensable HMO - mandatory (three or more storeys and occupied by five or more unrelated people) and additional (your local authority can designate any HMO with more than 2 households as registrable).
Most standard AST agreements will contain a clause to the effect that the tenant must seek permission before allowing anyone else to sublet - either as subtenants or lodgers. If your AST contains this, you can issue your tenant with Section 8, ground 12 (breach of AST) but you would be advised to see a solicitor, as Section 8 for anything but rent arrears is complex.
In order to issue Section 8, ground 8 (rent arrears) the arrears must be at least 2 months, or there is also ground 11, but that is where the tenant persistently misses rent payments, even if 2 months arrears haven't been run up.
As has been suggested, you would also be advised to serve Section 21, as it's more than 4 months into the tenancy, and this might be the easiest way to end the tenancy and if nothing else, your trust in this tenant has been broken.
The lodgers' right to occupy the property will end with the termination of their resident landlord's tenancy.
Mark Shine
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Sign Up21:02 PM, 27th July 2016, About 8 years ago
I had a similar situation. To cut a long story very short, the tenant lied about literally everything and I don't think had any intention of returning to the property or country. He stopped paying rent for months and hadn't paid council tax for over a year, although I later discovered the 'lodgers' were continuously paying bills-inclusive rent to him (legally their landlord). I think it's a bit of a grey area, but was advised by an eviction specialist I had used on another unpleasant occasion that the best thing to get control of the property is to take the loss from the tenant on the chin and then try and speak with the lodgers to persuade them (with proof) that you are the owner of property and try and get them on individual 6 month tenancy agreements with you as the landlord, which allow them the flexibility to leave early if they wish / find somewhere else.
Mark Shine
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Sign Up21:19 PM, 27th July 2016, About 8 years ago
Reply to the comment left by "Mandy Thomson" at "27/07/2016 - 19:34":
Mandy
Re your point about licensing, there is also a third type - selective licensing which now applies to some of mine. In simple terms where almost ALL rental properties need to be licensed.
http://www.rla.org.uk/landlord/guides/housing_act/docs/all/what_selective_licensing_is_about.shtml
Mandy Thomson
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Sign Up21:26 PM, 27th July 2016, About 8 years ago
Reply to the comment left by "terry sullivan" at "27/07/2016 - 09:29":
They aren't squatters because they are there with the tenant's agreement and they're paying him rent, whatever their occupant status.
Mandy Thomson
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Sign Up21:36 PM, 27th July 2016, About 8 years ago
Reply to the comment left by "Mark Shine" at "27/07/2016 - 21:19":
Yes, unfortunately, I'm only too familiar with selective licensing! However, this applies to properties in single household occupancy, so I expect the property already has such a licence if it falls within an area where this applies.
Billy needs to check with his local authority to see if the property is subject to ADDITIONAL licensing, unless he serves notice on his tenant, so the property would be temporarily exempted pending the evictions of all the occupants.
Michele Brown
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Sign Up22:09 PM, 27th July 2016, About 8 years ago
Thank you all so much for your comments. On speaking with our letting agency they have stated that if we take court action then a solicitor would need to be involved due to the complexities. The quote for solicitors is £2000 plus vat, which I really don't think is viable. We have decided that we will try and add the 2 people who are sub letting onto the tenancy, that is as long as they pass credit checks etc, then near the end of the AST for the tenant issue a section 21. The letting agents have already issued a section 21 but say that as such it is not valid and was just a way of them being able to get into the property to assess the situation. We have advised our insurance company and the insurance at present is still valid, obviously we will have to re address it if we add the other 2 to the tenancy. The letting agents are telling me that the house does not come under the HMO bracket as it is not 3 stories high or have 5 bedrooms, but I feel that if the sub letters pass credit checks that I should inform the local authority. Thanks once again folks.
Mark Shine
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Sign Up23:36 PM, 27th July 2016, About 8 years ago
Reply to the comment left by "Michele Brown" at "27/07/2016 - 22:09":
>'The letting agents are telling me that the house does not come under the HMO bracket as it is not 3 stories high or have 5 bedrooms'
7 of my rental properties are (& are required to be under respective local authority rules) licensed under selective or additional HMO licensing. None of them are '3 stories high or have 5 bedrooms'.
I wish you the very best of luck with the situation you are in, but I would double check what any letting agent says if I were you to be sure.
Mike
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Sign Up0:31 AM, 28th July 2016, About 8 years ago
Even if a house designated for use as a single family home, and a landlord lets it to a single family, later on the tenant allows it to be occupied two or more occupants, the selective license conditions are then breached as any area that comes under selective license scheme automatically comes under additional licensing scheme. One of the conditions of the licensing is that a landlord or the agent has to make frequent visits to the property and log all inspections with date and time, and maintain property in highest standard, sometimes in better state than landlords own home!
I know of one such landlady who was prosecuted by Newham Council for allowing her 3 bedroom house with a selective license to 4 household, totalling 6 occupants, now as far as I am concerned, 6 occupants in 5 rooms is not overcrowding, however the poor landlady perhaps landlord by chance obtained a selective license and when she should have had an Additional HMO license, she was prosecuted and Magistrates Court fined her almost £40,000.00 a figure so ridiculously high, when you compare this poor honest lady who not knowingly committed this offence having been fines such a huge amount, compare this with a gang of criminals posing as tenants, who rented houses off good landlords and started to sub-let, stuffing like 10-15 people in each house they rented, 2 to 3 occupants in each room, and they operated all over London, fetching them an income of well over £1.2Million were caught and prosecuted and were each fined no more than around £13,000.00 each , so how does this compare with this poor lady landlord who became a victim of a council run by people who lack sympathy and abusing the Acts of parliament to their own advantage. We need to stand off against such ruthless councils, and gather a local Brexit against them. They intimidate local residents who are equally stupid by allowing them to stay in power year after year.
Mandy Thomson
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Sign Up7:34 AM, 28th July 2016, About 8 years ago
Reply to the comment left by "Mike " at "28/07/2016 - 00:31":
"any area that comes under selective license scheme automatically comes under additional licensing scheme." Not strictly true - selective and additional licensing are two separate designations under the Housing Act 2004. However, I do agree that it would be UNLIKELY for a local authority which introduced selective licensing NOT to require additional licensing, but many authorities will have additional licensing but will consider selective licensing as a step too far - therefore, even if the property isn't subject to selective licensing, I would be inclined to check about additional licensing - I wouldn't necessarily rely on the agent's advice, as licensing conditions can change and can be confusing, even for professionals (and letting agents often delegate property management to junior staff who are untrained).
As for the condition of a rental property, in many ways, the standard is always higher than for a residential property, as you're taking money, usually a lot of money, in return for providing housing and a service, and this imposes a duty of care. Licensing schemes insist on high standards of safety, sometimes even higher than the legal requirement (e.g. the recent ruling on Hynburn http://localgovernmentlawyer.co.uk/index.php?option=com_content&view=article&id=24494%3Aimposing-conditions-on-selective-licences&catid=60&Itemid=28), but they will also stipulate that the property is maintained to a reasonable standard too.
Mandy Thomson
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Sign Up7:57 AM, 28th July 2016, About 8 years ago
Reply to the comment left by "Michele Brown" at "27/07/2016 - 22:09":
@Michelle - you said - "We have decided that we will try and add the 2 people who are sub letting onto the tenancy, that is as long as they pass credit checks etc, then near the end of the AST for the tenant issue a section 21. The letting agents have already issued a section 21 but say that as such it is not valid and was just a way of them being able to get into the property to assess the situation."
I would be inclined to issue a Section 21 on the tenant now (whether you intend to grant the lodgers a tenancy or not). I'm also concerned as to why the agent is saying they already issued a S.21 but it's invalid - WHY is it that? You are still legally entitled to serve S.21 on the tenant at the property while he is out of the country, as any reasonable person would ensure their mail was taken care of during their absence - but I would email or text him as well, as a courtesy and to cover yourself.
However, if you do serve S.21 later, after having done an assignment of tenancy and added the other occupiers (for which you will of course require the current tenant's signature and consent), you would have to serve it on all the tenants, as joint tenants are regarded in law as one tenant (you might then choose to issue a new AST to the tenants you want to keep).