Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up8:51 AM, 27th July 2016, About 9 years ago
Oh dear that sounds odd.
Do you know the total value of the furniture removed and how much the deposit would cover?
Eddie Blower
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Sign Up9:07 AM, 27th July 2016, About 9 years ago
Reply to the comment left by "Neil Patterson" at "27/07/2016 - 08:51":
Thanks Neil. The table is recycled wood and wicker chairs - we paid 450 pounds for it. The bed, wardrobe, mirrors and dressing table were not expensive but replacing if damaged I guess would cost a bit. We no longer live in the UK so are dependent on the letting agent to do his job and he seems to be dodging.
Luke P
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Sign Up15:34 PM, 27th July 2016, About 9 years ago
I don't think anyone could force them to leave the furniture in place...as long as it's returned and undamaged at the end of the agreement. Remember, once they sign on the dotted line, the house is theirs.
Try not to see it as something that's yours that you're lending out for a bit. The Housing Act and The Landlord and Tenant Act are specific pieces of legislation governing this arrangement, which is unlike any other sort of lend/borrow scenario (like letting a friend borrow your car or a book).
No matter how much you write it in to an agreement/tell the agent/inform the tenant, there's no guarantee this won't happen with any other resident.
Rob Crawford
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Sign Up15:45 PM, 27th July 2016, About 9 years ago
Hi Eddie, your tenancy agreement should have a clause that states, "furniture is not need to be moved" (or similar) and possibly, "without the expressed permission of the landlord". The agent therefore needs to enforce the agreement and insist that the furniture is returned to the property or that they seek your permission to place it elsewhere. Assuming it's gone missing, unless you have an insurance policy that allows you to replace it with new furniture a depreciation calculation will be applied. Essentially anything over 10 years old is likely to be valued as £zero. It is therefore important that the agents can account for your missing items. I am confused as to who the tenant is? Who is it the guy you spoke to? If he is not the tenant, in what capacity is he in the house? Is subletting taking place? I would suggest you get a copy of the tenancy agreement and forward any concerns to the agent to obtain a response from the tenants. If they are not compliant with the tenancy agreement terms then I would consider serving notice if they are not corrected.
Mandy Thomson
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Sign Up20:04 PM, 27th July 2016, About 9 years ago
When I was a tenant, there was some furniture in the property that I didn't want, so I made sure the tenancy was for an unfurnished property before I signed it. My own tenants have decided to get rid of the odd piece - but only after asking me first!
In short, I can see why the tenant might want rid of the furniture, as we all want to personalise our home and make it our own space - but I DON'T see why they can't seek your agreement first.
Eddie Blower
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Sign Up20:38 PM, 27th July 2016, About 9 years ago
Reply to the comment left by "Rob Crawford" at "27/07/2016 - 15:45":
Thanks Rob. There is such a clause in the tenancy agreement. I have written to the agent explaining that I would like something in writing from the tenant about where the furniture is and how it is being stored and if they cannot comply then notice should be served. No response from the agent. Our place was advertised as a fully furnished apartment and this tenant has brought in a lot of his own furniture, bed, couches, table and chairs. I am thinking of removing all the furniture after this guy leaves although the apartment has always been easy to let on short term leases.
Luke P
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Sign Up21:15 PM, 27th July 2016, About 9 years ago
Is all the furniture correctly fire marked etc?
Which Notice would you serve?
Eddie Blower
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Sign Up21:58 PM, 27th July 2016, About 9 years ago
Reply to the comment left by "Luke P" at "27/07/2016 - 21:15":
Luke - have no idea if the tenants furniture is fire marked. We are required to give 2 months notice as the tenants were on a 6 month short term lease and have not signed another one. They can give us one month notice. Before letting five years ago we did have the fire service out to check the property for fire risk. I think we will remove all the furniture when this guy and his girlfriend leave.
Luke P
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Sign Up12:40 PM, 28th July 2016, About 9 years ago
This may seem a little harsh, but I see this all too often...
Eddie, whilst I understand your concerns, you answer shows you lack of knowledge.
Are you planning on serving a S.8 or a S.21 Notice? Was YOUR furniture fire marked? I don't wish to be rude, but there are very specific rules governing the renting of property and whilst I'm sure you're well-intentioned, I don't think you have a clue.
Stop seeing the property as something that's entirely yours and you will dictate how/when/why the tenant will use it. Whilst you are the legal owner, the house is now essentially theirs. Quiet enjoyment will likely extend to using bedroom two as a study. It's not quiet enjoyment 'as suits the owner'.
I imagine your furniture doesn't meet the regs and so I'd be careful how much you moan about it. If you serve a S.8 for breach of agreement, I doubt any Judge will grant you possession on the basis of 'moved furniture' alone and if you're within the first 4 months of the tenancy, you won't be able to serve a S.21 anyway.
Dependent on when the TA began, you may have to serve (if not already) certain prescribed information. I'm unsure if you are fully aware how much and for how long a tenant can mess you about, and a possession order in itself won't change a thing. Delays with bailiffs are being reported up to 47 weeks!
I meet far too many amateur landlords who feel empowered because they've read something, or have a piece of paper they can wave or are using 'basic common sense' (which will often not fall in the same category as the overarching legislation of the 'special arrangement' that is letting out property).
If they're paying the rent, does it really matter what's happened to the furniture (especially as you plan on getting rid of it after this tenant)? Is it really of any value? If the tenant HAS disposed of it, serving them notice (and potentially having a lengthy eviction battle with no income on your hands) will not change the status of said furniture. Can you stomach a potential void/lack of rent whilst evicting/gratuitous damage? Are you sure you/your agent did everything correct (protect deposit/serve prescribed information/smoke alarms -tested and proved so-)?
Personally I think you are opening a hornets nest...unless of course you're not receiving the rent, which changes things substantially.
I suspect a case of: "That's my table and chairs he's gone and moved! And the bed too!! Now jolly well listen here you peasant -sorry, I mean, tenant- you're damn lucky I let you temporarily borrow my apartment at all, given your behaviour that doesn't match my expectations of this transaction (and to think I furnished the place for you too so you'd have a lovely home to live in). Get the furniture put back this minute and don't you dare live in a manner that suits you or else I will have to take further action... A study rather than the beautiful second bedroom I supplied...whatever next!! I'm your landlord I'll have you know."
In the words of Elsa from Disney's Frozen, "LET IT GO...!"
Rogues will always be rogues, but the people who are really damaging the industry and its professionalism are those that walk amongst us, giving it their 'best shot' and look for the most part like decent people trying to do a good job. Imagine if a non-professional had a bash at electrics (so long as they used their common sense and all). Do you think that would wash as anything like good enough? I really do wonder why people think they can be a landlord 'on the side'. There'd be uproar if I attempted to wing it in any of your industries. It should be like becoming a solicitor -a specific set of (not-all-that-easy exams to pass).
Mandy Thomson
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Sign Up14:25 PM, 28th July 2016, About 9 years ago
I've just recently acquired a new tenant for a furnished let (my second tenant in that particular property, which I once lived in myself).
My tenant didn't want a corner unit I rather liked, but it wouldn't fit in my own place, and I had to buy him a new bed as this had been supplied in his previous let. I had to get rid of the unit, which meant giving it away to someone willing to take it away quickly. The unit and bed combined amounted to at least £600 - but what is that compared to keeping a good tenant happy in his own home, and the monthly rent is more than that.
If you take a look on sites like Gumtree, eBay, Streetlife etc - you'll find people giving away perfectly good furniture all the time, for all sorts of reasons, but I'm willing to bet a sizeable number are landlords accommodating their tenants!