Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (âOur Siteâ) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
âAccountâ |
means an account required to access and/or use certain areas and features of Our Site; |
âCookieâ |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
âCookie Lawâ |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
âpersonal dataâ |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 â the General Data Protection Regulation (âGDPRâ); and |
âWe/Us/Ourâ |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten â i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UKâs supervisory authority, the Information Commissionerâs Office.
- For further information about your rights, please contact the Information Commissionerâs Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (âthe EEAâ) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be âstrictly necessaryâ. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browserâs settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Steve Masters
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Sign Up9:58 AM, 12th April 2014, About 11 years ago
Reply to the comment left by "Rob Cripps" at "12/04/2014 - 06:58":
Rob,
When a fixed term AST ends it only becomes a periodic SPT if the tenants stay on beyond the contracted end date of the tenancy. As neither is the case then the AST ended at the end of it's fixed term.
As a landlord I usually consider there are three issues to consider that determine my actions, what is legal, what is fair or what is practical. They don't always align.
If I serve notice on my tenants then regardless of what is the legal view on rent payable it is fair and practical to expect my tenants to pay rent up to their leaving date and accept a short void period without rent if they leave early. I get possession, mission accomplished.
However, if the tenants serve notice on me then I tell them I would expect them to pay rent up to the end of their notice period even if they move out early as it was their initiative and choice not mine. I add that should they move out early and I find a new tenant early, then I only expect them to pay up to when the new tenant starts. They usually agree that this seems legal and fair and they usually stick to it. It may not be practical to enforce if the tenants only pay up to leaving, but this rarely happens to me.
I find that talking though the issue of rent payable at the start of proceedings is effective.
That is my approach anyway.
Mark Alexander - Founder of Property118
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Sign Up10:08 AM, 12th April 2014, About 11 years ago
Reply to the comment left by "Lawrence Squid" at "12/04/2014 - 09:43":
Funny that Lawrence, I think the same way and do the same things as you and I've also been lucky đ
.
Industry Observer
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Sign Up10:10 AM, 12th April 2014, About 11 years ago
Steve
No-one needs to agree to a periodic tenancy it just happens if the tenant is in actual occupancy or legally entitled to be.
Koysar Ali
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Sign Up11:08 AM, 12th April 2014, About 11 years ago
Just because the 'Fixed Term' has ended (the Assured part of an AST) it does not necessarily mean that the contract has ended. Normally the tenancy becomes a rolling 'Periodic' tenancy. Therefore usually a one month notice is still required by the tenant if they wish to leave and 2 months notice has to be given by landlord where he/she wants to end the contract (but not sooner than the last day of the fixed term), in accordance with Housing Act, Section 21 notice. Or less notice if using Section 8 grounds eg rent arrears etc). So section 21 notice is not a red herring. Please do use it where relevant.
However, that mentioned, I do like The above landlords approach (post by Steve I think) where he considers the legal aspect, fairness, then practicality.
Industry Observer
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Sign Up12:23 PM, 12th April 2014, About 11 years ago
Koysar
One month tenant or two months Landlord to end of a period of the tenancy i.e. day before a rent due date.
Gamble on Spencer v Taylor if you like and just use s21(1) and just give 2 months when periodic, but I wouldn't rtecommend it.
Had it on informed good authority yesterday that Superstrike v Rodriguesand Johnson v Old will not go to Supreme Court because the decisions at CoA are legally ' sound', Spencer v Taylor probably will go SC and because it is a silly decision will be overturned so I wouldn't advise getting too used to using s21(1) on periodics or you'll get into bad habits!!
Koysar Ali
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Sign Up12:24 PM, 12th April 2014, About 11 years ago
I have read Nigel Parry's comments and would have to say he is Not incorrect!
An AST is a legally binding contract that is only normally ended by either party serving a Notice in accordance with the Housing Act. For Landlords that should always be in the form of Section 21 or 8 notice or by the tenant serving 1 months notice to quit after or on the completion of their 'Fixed Term.
As I mentioned earlier - the completion of the 'Fixed Term' does not necessarily mean that the tenancy contract has ended, unless the contract has been written that way -(which is not typical if the AST contract has been professionally drafted).
However, I would suggest considering the comments made by Lawrence and more so the comments by Steve.
Mark Alexander - Founder of Property118
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Sign Up12:30 PM, 12th April 2014, About 11 years ago
Reply to the comment left by "Koysar Ali" at "12/04/2014 - 12:24":
The key word in both of your recent posts is "necessarily".
If tenants tell their landlord they are moving out on the last day of their tenancy (or any time before that) then the landlord MUST respect that no notice period is required. That is the law.
Talk of section 21 and section 8 in these circumstances is definitely a red herring because the service of such notices cannot and does not extend the original fixed term tenancy period.
If a tenant stays just one day beyond the fixed term tenancy period that's a different matter, a new periodic tenancy has begun and notice periods become a requirement.
I trust this clears up any remaining confusion.
.
Industry Observer
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Sign Up13:21 PM, 12th April 2014, About 11 years ago
And re-serving of PI Mark don't forget that, and advising The Dispute Service especially, and probably Mydeposits
Koysar Ali
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Sign Up14:34 PM, 12th April 2014, About 11 years ago
Yes exactly, the key word used is 'necessarily'. I repeat - The completion of a "Fixed Term'' does not "necessarily" mean the Tenancy Contract has ended - unless (the following being the "necessary" part) - the contract has been written that way. I.e. That the Tenancy Contract Ends on the same date as the last date of the " Fixed Term". This is not typical as a standard AST becomes a 'Statutory Periodic Tenancy' after the end date of the Fixed period. You will have to check to see how your own contract has been written.
I think what is confusing some people are the terms : End of "Fixed Term" and "End of Tenancy Contract". These are two different things.
The original poster mentioned 'The tenancy ended on....'. What I think he meant actually meant was that the Fixed Term ended on ....... This is not the same as the Contract Ended, as this can only happen where relevant notices are given by either party to End the Contract, unless the written AST contract mentions otherwise.
The Fixed Term (usually 6 month or 12 months) is the term or period during which the tenant is given an "Assured" tenancy. I.e. They can not normally be asked to leave the property during this period or term unless they are in breach of their tenancy in accordance with section 8 of the Housing Act. That is the Law.
The "End of Contract" can only be achieved by either the tenant giving at least one month notice but no sooner than the last date of the End of the Fixed Term. Ie the tenant has to contractually complete tenancy up to the end date of the Fixed Term. Or the Landlord serves a 2 month notice asking the tenant to vacate ie a Section 21 notice, but again no sooner than the last day of the End of Fixed Term.
Mark I beg to differ, a Section 21 is not a Red hearing. It should be used "where relevant" or risk being accused of unlawful eviction. Notices to quit should ideally be given or received from the tenants in writing. Just relying on the End of Fixed Term date is risky business.
Perhaps we shall agree to disagree on this matter.
Mark Alexander - Founder of Property118
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Sign Up15:55 PM, 12th April 2014, About 11 years ago
Reply to the comment left by "Koysar Ali" at "12/04/2014 - 14:34":
I still disagree.
If a tenant confirms to a landlord that he is moving out of the property on the last day of a fixed term tenancy, or any time before, and then subsequently moves out on or before the last day of the fixed term tenancy then the last day of the fixed term tenancy is deemed also to be the end of the tenancy, regardless of how the tenancy agreement mnay be written, regardless of how much notice has been given by the tenant and regardless of whether a landlord has issued a section 21 or section 8 notice or not.
Don't take my word for it though. If you are ever in this position and you dispute the tenancy has ended I'm sure a judge will be happy to put you right and you will have a very long rental void in the meantime to remind you of this discussion.
.