Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:08 PM, 8th April 2014, About 11 years ago
Hi Colin
That's a new one on me.
If I were you I would go back to the agent and ask him to quote the specific piece of legislation to which he is referring or the relevant clause in the lease.
I am not saying that such a law doesn't exist, just that I've never heard of it if it does. That said, I don't own any flats above shops either.
If the agent replies, please post his response here.
.
Brian Phillips
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:27 PM, 8th April 2014, About 11 years ago
I have managed these types of mixed tenancies for a very long time. Generally speaking its a matter of negotiating the best terms for yourself, there is no legislation covering the, or any, reduction. That said, if its a combined letting of shop and housepart, usually on a full repairing and insuring lease, then it is normal to reduce the housepart from what would otherwise be a much higher rent (if let separately) since the combined type of letting will absolve you from any repairing obligations, thus saving you money and making the tenant spend more than he would otherwise. If, by chance, its NOT a FRI letting, then any reduction should be quite small, certainly not as much as 50%
Freda Blogs
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:32 PM, 8th April 2014, About 11 years ago
Are we talking about a commercial property (shop) lease with residential accommodation on the upper floor, which is held on a single lease? If this is the case, the tenants agent may have a point but ideally should be able to provide evidence and/or point to relevant provisions in the lease. If occupation is restricted (and maybe the accommodation doesn't have independent access but only via the shop), logically that will not enable any tenant to occupy, and hence the market/rent payable would be limited.
If you are inexperienced in these matters you should ask a Chartered Surveyor to represent you. The value you will obtain will almost certainly outweigh the fees.
colin crozier
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:48 PM, 8th April 2014, About 11 years ago
Reply to the comment left by "Freda Blogs" at "08/04/2014 - 15:32":
Hi thanks for your reply.Yes basically it is a ground floor village shop with 2 bed flat above. but the kitchen is downstairs. this was purpose built as a village corner shop in 1930,s ,so there is access to the flat and the shop (internally) via private door then hallway and separate access to shop thro normal shop entrance. I know the tenant has no desire to sub let the flat and have told them I would have no objection in principle, if that were the case . colin
colin crozier
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:54 PM, 8th April 2014, About 11 years ago
Reply to the comment left by "Brian Phillips" at "08/04/2014 - 15:27":
Hi thanks for your reply. It is as you have stated, and I understand the principle of a reduced in rent, but 50% seems way to much . what would you suggest to be a reasonable percentage reduction especially as my tenant has no desire to sub let even tho I have told them I have no objection in principle to that. colin
Brian Phillips
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:40 PM, 8th April 2014, About 11 years ago
it is what the market will dictate, and what the tenant will pay. Freda is right, though - it sounds like you need to pay for some professional advice from someone who knows the rentals in your area
colin crozier
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:23 PM, 8th April 2014, About 11 years ago
Reply to the comment left by "Brian Phillips" at "08/04/2014 - 16:40":
thanks again. My main reason for trying to understand this is the fact that the tenants agent is trying to get a rent reduction back to the December 2006 agreed rent. In December 2010 myself and the tenant agreed an increase between ourselves. His agent is now saying there should not have been any increase, but my argument is that, it was mutually agreed and should therefore be regarded as "open market rent " for that review date. Rents have not gone down in the last 4 years so a reduction now should be out of the question.
Freda Blogs
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:48 PM, 8th April 2014, About 11 years ago
I am guessing you didn't prepare and get signed a Rent Review Memorandum to record the revised rent in 2010? This would provide irrefutable evidence of the agreed increase. Nevertheless, if the tenant has paid rent at the increased level you could argue specific performance, but this is where you get into potential legal territory.
Clearly I am unaware of the specific provisions in your lease, but I think it is very dangerous for you to use terms such as "open market rent" which often have very specific definitions in a lease and it may not be in your interest to assert that this is what was agreed back in December 2010.
Furthermore, if you are dealing with an agent acting for the tenant, he sounds rather more versed in the vagaries of commercial leases which can be a minefield for the unwary, and by your own admission, you are inexperienced. Many of the clauses can impact the level of rent that should be paid.
In addition, you cannot expect this review to be settled by general statements such as "rents have not gone down". You should expect to support your views as to rental value by reference to new lettings, lease renewals or rent reviews of other comparable properties within the vicinity. Please take advice at an early stage rather than later when you find you cannot agree the new rent with the tenants agent and you find yourself at a third-party determination. If you bring in an advisor at that late stage, you could seriously compromise his or her ability to negotiate on your behalf.
Finally, if the rent review is in December, which is what is suggested by your post, why are you looking to negotiate it now? It seems to me a little premature, given the direction of the market and you may find that you could achieve more by waiting a few more months until nearer the rent review date.
I hope this helps.
colin crozier
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:40 AM, 9th April 2014, About 11 years ago
Reply to the comment left by "Freda Blogs" at "08/04/2014 - 19:48":
Hi thanks again for your comments. The reason for doing review now is because lease ends this December so we have to renegotiate everything ie term etc which has to be done within certain time frame. The previous rent was mutually agreed and has been paid regularly with no problems. Why would it not be viewed as open market rent? Colin
Freda Blogs
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:05 PM, 9th April 2014, About 11 years ago
Hi Colin
Several observations.
1. Open market value - whilst at first sight its meaning may appear obvious, to a surveyor it is very specific terminology and is defined in the RICS valuation 'bible', the Red Book, (although the most recent version omits the word 'open').
Also, you may find the term specifically defined in your lease as to the assumptions that should be made in assessing the OMV at your property and the things that should be ignored, the 'disregards'. The planning consent, user clause, alienation provisions and more could all have a bearing on the defined OMV at your property.
2. Do you know whether your lease is contracted in or out of the security of tenure provisions of the Landlord and Tenant Act 1954? This will influence how you tackle the lease renewal. If the lease is contracted in, there are some prescriptive legal mechanics that should be observed including the service of a S25 Notice in good time, and I strongly recommend you get a commercial property solicitor to advise you. He or she would work hand in hand with your surveyor if you appoint one. The solicitor and surveyor should be familiar with all that I am saying to you here.
You say that you have to observe a certain time frame to deal with the lease renewal. It still seems a little early to me to be doing all this and more often than not renewal negotiations run over the end of the contractual lease term without a problem. However, do not stop your discussions until you have consulted someone about it, just in case ‘time is of the essence’ (this is very important). If you are advised that it isn’t, it may work in your favour and give you a better negotiating position to slow things down a bit, and if so, please ask about an ‘interim rent’ application to cover your position meantime. As (I assume) you will have a rent set for 4 years, it is worth spending a bit of time to get the best deal you can.
3. Finally, your opening post revolves around the % deduction on the rent for the residential accommodation. In a substantial number of mixed use properties such as this, the major portion of rent payable is attributable to the GF retail area. If this is true in your case, I hope that you are also focusing on this part of the rent too to maximise what you can achieve?
Good luck.