Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up14:43 PM, 8th April 2014, About 11 years ago
Hi Tracey
Your tenants are perfectly entitled to leave at the end of their tenancy without giving notice at all.
I recently answered a very similar question to a tenant. I did ask why she disn't do the decent thing and give more notice but her response was that the landlord wanted her to sign a new contract, pay fees and hike up the rent. She couldn't afford it and therefore acted within her rights to move on at the end of the tenancy.
Based on what you have said you owe you owe your tenants a refund for the overpayment of rent from 3rd April (end of the tenancy) to 15th April - plus the return of their deposit of course.
Given that your tenants had been given notice (which is well within your rights) why might you consider it unfair for them to enforce their rights, i.e. to move out as soon as a new property becomes available and to end their tenancy on the pre-agreed end date?
.
Nigel Parry
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Sign Up14:50 PM, 8th April 2014, About 11 years ago
In short , No
Your notice to quit provided them with two months notice.
I do have a question, though; if the tenancy anniversary date was the 3rd of the month, then why did the rent last until 15th April?
Assuming a monthly contract, then unless you moved the 'pay date' the anniversary is always the 3rd, hence why you issued the Section 21, correct?
Just because you have given notice to quit, does not mean they can leave any time. They can, however give notice to you and depending on the dates as above, this might mean they move out a month before the due date of the Section 21.
It is really a question of what you want to do. Now you have the property back, they may argue that you 'mutually surrendered' the contract by accepting the keys back.
As long as you didn't actually accept the keys and say they can leave, then they will find it hard to argue the case.
Stick to your guns, they are not entitled to any refund, and I would argue they might actually owe you even more rent, due to lack of notice on their part.
A section 21, gives a date 'on or after' NOT 'any date up to' so they are trying to hoodwink you.
Direct message mee if you need any help.
Mark Alexander - Founder of Property118
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Sign Up14:57 PM, 8th April 2014, About 11 years ago
Reply to the comment left by "Nigel Parry" at "08/04/2014 - 14:50":
Nigel
I think you are wrong.
The contract terminated on 3rd April. How can a landlord charge a tenant rent after their tenants have moved out and the contract between them has terminated?
I am not disputing that rent may have been due up to the contract termination date but the tenant might on the grounds of mutual surrender as you have quite rightly pointed out.
In this particular instance the service of the s21 is a complete red herring in my opinion. If not, the service of a s21 could extend a tenants liability to pay rent by two months or more and that's certainly not its purpose as I'm sure other will confirm.
.
Industry Observer
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Sign Up15:39 PM, 8th April 2014, About 11 years ago
Mark is 100% correct and Nigel I am afraid you are incorrect (I won't be rude and say "wrong"!!).
Notice to Quit is a very specific notice issued on non 88 Act renancies by Landlords, and any notice from a tenant is a NTQ.
That terminology aside Mark is 100% right unless there is a clause in the agreement obliging the tenant to give notice (OFT hates them but it has never been tested in Court on that actual point - can tenant be obliged to give notice) then the tenant can walk end of term penalty free.
If you rent a hire car at the airport for 2 weeks hols do you have to ting Hertz the Weds before return flight to confirm you are leaving following Saturday?
NO
WHY?
Becaue you contracted to have the car 2 weeks and then return it.
A tenant contracts to occupy for 6 months then leave.
Give them the rent back - you will lose if they go legal and you may just find if you mess them about they may just trawl through your TDP peprwork with a fine tooth comb!!!
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Sign Up15:52 PM, 8th April 2014, About 11 years ago
Serving of a S21 does not extend a tenancy agreement, it is merely a piece of papper from the LL telling a tenent that the LL wants his property back please.
The fact is, the tenancy came to a natural end and your tenants vacated, you can not hold them to a S21 notice, unless they had not vacated when it expired.
Mark is correct in saying that a tenant does not have to give any notice to leave at the end of a tenancy, but it is helpful if they do.
in this instance, i would have to agree with Mark also on the fact that you do owe the tenants their over payment of rent. unless the rent due date had been changed at some point.
Fed Up Landlord
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Sign Up16:21 PM, 8th April 2014, About 11 years ago
Tracey,
I agree with my learned friends Judges Alexander and Observer. On the face of it AST ends 3 April. Tenant has right to move out on that date without penalty and is entitled to refund of rent paid up until the 15 April. Now with the Section 21 I agree it is a bit of a red herring. But if it was served at the start of the AST ( some are - don't agree with it though) then it was served for another purpose - i.e. rent irregularities or something similar.
If this is the case If you wanted them out then just be grateful they are out without having to do an eviction.
Steve Elliot
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Sign Up20:35 PM, 8th April 2014, About 11 years ago
Tracey,
Unless the RDD was changed, you owe them a refund of 3rd April - 15th April rent -not up to two weeks though.
As has been mentioned, they can move out any time before 3rd April without giving you notice -unless there is a contrary stipulation in the contract. But, they must pay rent for all the period of the tenancy, irrespective of when they move out before the end of the tenancy.
Michael Barnes
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Sign Up23:37 PM, 8th April 2014, About 11 years ago
The wording of the question is not clear.
If it means "the fixed term ended 3 April", then I agree with Mark: no notice is required and rent is due only to 3 April.
If the fixed term ended at some other time, then the position is different.
crispybob
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Sign Up6:58 AM, 12th April 2014, About 11 years ago
I too find the question and the advice confusing, especially as this seems to mirror my situation with one property.
Surely when the AST period ends, the tenancy becomes periodic with provisions in the signed contract for the required notice from both parties. I served a section 21 notice on 7 Feb for possession on 26 Apr, the rent due date. The tenant has not served any counter notice and therefore I deem that rent up to and including 26 Apr is due. The tenant has found a new property and has elected to move out on 17 Apr. Whilst I feel that I am under no obligation to do so, I have offered to refund any days rent for the early vacation.
I should point out that the situation is more troublesome than I have eluded to, and the offer of a rent refund is to try and help get rid of a tenant who is at best awkward!
Lawrence Squid
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Sign Up9:43 AM, 12th April 2014, About 11 years ago
On the rare occasion that I have a tenant who wants to leave early, I smile sweetly, shake their hand and let them go with no penalty.
Then I find a tenant who does want to be there.
Why on earth would I want someone living in my property who doesn't want to be there and is resentful? Is the extra rent really worth the potential trouble?
Repeatedly, I have had ex-tenants, returning to the area, call me asking if I have any accommodation available. They also tell all their friends that I'm a top Landlord, and they contact me too. It pays dividends.
Perhaps I'm a bit soft and not very business like in this respect, but I've always believed that 'Happy Tennant = Happy Landlord'. I look after them, and I'm prepared to 'go the extra mile' to keep them happy and safe. In return, they pay into my business, and usually behave.
It's worked for ten years, with only a couple of poor tenants during that time.
Maybe I'm just lucky.