Survey shows landlords prioritising communication and safety standards

Landlords are listening more to their tenants’ needs and improving compliance standards, according to new research.

A survey by Total Landlord Insurance reveals a positive shift in the landlord-tenant dynamic amidst challenging economic times.

According to the survey, more than half of landlords (58%) are willing to accommodate their tenants’ financial situations. The proportion of landlords open to flexibility only in extenuating circumstances has risen from 22% to 35%, since 2020.

Timely gas inspections and boiler checks

The survey reveals a big uptick in tenant communication being a big priority for landlords.

The data reveals that 60% of landlords are now providing at least one week’s notice before inspections compared to the previous 40% in 2020.

Total Landlord Insurance says the huge decline from 32% to 13% of landlords giving just 24 hours notice (the minimum amount of time required) before an inspection showcases improving tenant satisfaction.

The survey also reveals landlords have significantly improved in their approach to property maintenance, with 80% reporting that they take proactive measures to prevent issues.

There has also been an improved commitment to timely gas inspections and boiler checks, with the percentage of landlords conducting these essential safety measures in advance rising from 68% to 73%.

Challenge the often stereotypical views of landlords

Steve Barnes, head of broking at Total Landlord, said: “This year’s survey paints a promising picture of the landlord community’s dedication to improving tenant welfare and property standards amidst challenging economic and regulatory conditions.”

“The findings from this survey challenge the often stereotypical views of landlords and also underline their resilience and dedication to providing quality housing.

“In navigating rising interest rates and inflation, landlords are making concerted efforts to balance financial sustainability with tenant welfare, striving to be good landlords.”

He adds: “The improvements identified in the 2024 survey highlight a positive trajectory in the landlord-tenant relationship, with a clear focus on communication, safety, and compliance.

“The majority of landlords remain dedicated to their roles as housing providers and are doing all they can to uphold standards and serve their tenants responsibly.”

Landlords are also actively keeping informed about new legislation and regulations in the private rented sector.

According to the survey, 35% of landlords are striving to keep up with the pace of the Renters (Reform) Bill, while only 14% remain unaware of changes.

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