Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Liberty
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Sign Up11:32 AM, 2nd July 2024, About 5 months ago
Thank you P118 for changing the title of my post – Your version makes much more sense!
Yesterday when I submitted the post, the managing agents’ position was still that they could not give notice on the Break Clause until 6 months had elapsed in the current AST.
In the afternoon, that position changed to allowing the notice to be given not earlier than the rent payment date (on a business day) 2 months before the Break Clause date. In our case, the 22-Jul-24 is a Monday and exactly 2 months before the Break Clause date of 22-Sep-24.
Obviously, their initial position was wrong, but their updated position is still wrong.
Why? Because I have done some more research on the subject and now have definitive proof that you can give notice earlier than 4 months on a Renewed Tenancy (or AST) with a Break Clause, as long as the possession date on the Section 21 (Form 6A) is at least 6 months after the start of the current AST.
This sounds great but please be realistic – If you Serve a Section21 too early, it is possible that a court may reject the Section 21 as it only exists for 6 months.
I came across the following informative article by Clare Anslow of Gatehouse Chambers, dated 16 Jul 2018, where she explains about Section 21 – Notices and Possession Procedure. https://gatehouselaw.co.uk/section-21-notices-and-the-possession-procedure
In this article, towards the end, under “Anything else?” it states:
“Finally, remember that:
• A landlord cannot use s21 notice to end an AST before the expiry of the fixed term unless there is a break clause;
• Any possession order may not take effect earlier than six months after the beginning of the (original) tenancy;
• A s21 notice may not be given within the period of four months beginning with the day on which the (original) tenancy began.”
Much like Shelter, the (Original) Tenancy phrase is mentioned. However, these are just articles and not the law.
The legislation is the Housing Act 1988, Section 21: https://www.legislation.gov.uk/ukpga/1988/50/section/21
In our case, I believe the Section 21(4) is applicable, so 21(4B) states:
“(4B) A notice under subsection (1) or (4) may not be given in relation to an assured shorthold tenancy of a dwelling-house in England—
(a) in the case of a tenancy which is not a replacement tenancy, within the period of four months beginning with the day on which the tenancy began, and
(b) in the case of a replacement tenancy, within the period of four months beginning with the day on which the original tenancy began.”
This is repeated in 21(5).
In 21(6) it defines what is an Original Tenancy and in 21(7) it defines what is a Replacement Tenancy.
Each case should be decided on its own merit. However, in our case, as our Tenants have been in the same property since February 2020, 21(4B)(b) applies as we are on our 4th Replacement Tenancy and 4 months after the Original Tenancy is June 2020, not July 2024 as our agents are implying.
Whilst I’m sorry for possibly giving someone else the runaround, I think this article is still useful to all landlords before Section 21 is abolished.
Regards
Neil
Helen
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Sign Up12:54 PM, 2nd July 2024, About 5 months ago
To make it simpler, this is how I understand it. A normal AST will have a break clause at 6 months so you can give notice of two months at 6 months. This would include a S21 which also gives 2 months notice.
I have been informed by the excellent eviction agency I always use (Legal for Landlords) that you can't serve a S21 within 2 months of a renewal contract. I hope this simplifies and clarifies things.
DPT
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Sign Up10:57 AM, 3rd July 2024, About 5 months ago
It would have been a lot easier if you'd just allowed the tenancy to go periodic after the initial fixed term. The only person to benefit from a tenancy renewal is the agent.
Does your break clause state that a s21 notice can be used as a break notice? If not then you'd have to serve both. A s21 notice can be longer than 2 months, so you can serve one at any time, but they only have a shelf-life of 6 months. You also need to allow extra days for postage and weekends. You could serve a valid s21/break notice now to expire 22 September.
Neil Liberty
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Sign Up8:17 AM, 7th July 2024, About 5 months ago
Thank you Helen and DPT for your input.
We were advised by a solicitor (on a 30-minute free basis) that as the latest AST is a replacement tenancy then we can serve earlier than 4months. He suggested that we make the expiry date the 23-Sep as some judges can get a bit funny about when 6months ends. So the S21 was served by myself, both by email (it's a clause in the AST) and through the door (recorded on video) on 4-July before 1630.
The agent stated that we needed to have additional documentation served with the S21 notice those being the Tenancy Deposit docs, How to Rent, the latest AST, the EPC, the latest Gas Safety and EICR. I did follow these instructions but thought it odd as the EPC, EICR and Tenancy Deposit info would all have been served originally.
I checked with the solicitor who said that whilst it wasn't necessary it wouldn't matter either. So I reckon the agent is a bit belt and braces!
Helen - if you want to serve the S21notice at 6months you can but you can also serve at 4 months or less depending upon whether it's the original tenancy or a replacement. I like legal for landlords minimum of 2 months!
DPT - We went with a Managed Agency service to not have the hassle. Alas, even if we kept onto periodic after our last AST, the Agency charges the same fee for a S13 notice. Whilst the break clause does not specifically mention the S21 we have been advised that it's one and the same.
Thanks very much
Neil
Alison Clark
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Sign Up12:55 PM, 7th July 2024, About 5 months ago
Reply to the comment left by Neil Liberty at 07/07/2024 - 08:17
Hi Neil. I’m pleased this platform has been helpful for you. Was your (30 min free solicitor advice) by telephone? I’m struggling to find any free telephone consultations at the moment.
With regards agent fees. If a tenant wishes to leave early from a fixed term and I agree the release plus wish to leave the agent. Would it be normal procedure for the agent to charge me an exit fee. There is nothing clear in the T&C.
Thank you
Alison
Neil Liberty
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Sign Up13:48 PM, 7th July 2024, About 5 months ago
Our solicitor meeting was face to face which was very helpful as it allowed me to provide evidence to prove my point.
With regard to leaving an AST early, my understanding is that it isn't a unilateral decision just by yourself but also requires th landlord's permission too. If permission is not given then you still need to pay rent until either the AST finishes or, if there is a break clause, after the notice for the break clause. If permission is given, then the agent is allowed to charge re-let fees, so that the landlord is not out of pocket. Take a look at the Tenant Fees Act 2019: https://www.gov.uk/government/publications/tenant-fees-act-2019-guidance
Neil Liberty
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Sign Up13:55 PM, 7th July 2024, About 5 months ago
Sorry but thought you were the tenant rather than the landlord. It could be that the agreement you have with the agent has a minimum period, so take a close look at your T&Cs. Also ask the agent where these exit fees are stated in the contract. It's either that or they are not happy as they will lose their commission!
DPT
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Sign Up14:15 PM, 7th July 2024, About 5 months ago
Reply to the comment left by Neil Liberty at 07/07/2024 - 08:17
A key benefit of allowing the tenancy to go periodic is that you can serve 2 months notice at any time if circumstances change.
Alison Clark
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Sign Up16:26 PM, 7th July 2024, About 5 months ago
Reply to the comment left by Neil Liberty at 07/07/2024 - 13:55
Yes sorry I am the LL. The exit fee states one months rent plus VAT so nearly 1k to exit. I will read the contract again - I can’t find anything if the tenant wishes to leave early and I agree, but I do not wish to re-let with the agent, I am still liable for their exit fee?
Thank you
Neil Liberty
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Sign Up22:05 PM, 7th July 2024, About 5 months ago
Totally agree with that DPT. Whilst i would have done that, I'm a joint landlord!
Alison - you really need to see a solicitor to check for unfair contract terms. However, this may cost you more than paying off the agent! Next time check the contract for onerous terms before signing and remove them.
In our case we have to give 2 months notice after a minimum period whereas our agent only requires 1 month notice.
After what's happened, the relationship with our agent will be changing.