Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up15:23 PM, 12th March 2014, About 11 years ago
I think I've said before on these pages that although Shelter purport to be a charity (I think) they are no more than an anti-landlord lobby group
Mark Alexander - Founder of Property118
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Sign Up15:28 PM, 12th March 2014, About 11 years ago
Reply to the comment left by "Peter Jones" at "12/03/2014 - 15:23":
Propoganda, lies, damn lies and statistics they are very good at.
Actually helping the homeless I'm not so sure about.
How many hostels and other properties do Shelter actually provide to help the homeless?
Answers on a postcard please folks!
What really annoys me is the they are supported by several BTL mortgage lenders and companies like SpareRoom.co.uk
I was even invited to speak at a major property event event recently which was hosted and sponsored by KPMG. I refused on the grounds that it was a fund-raiser for Shelter.
.
Renovate To let
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Sign Up15:36 PM, 12th March 2014, About 11 years ago
Of course the 200,000 includes all the rogue Tenants who decide to use "repairs" as their defence to a S8 for arrears....
John Daley
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Sign Up15:57 PM, 12th March 2014, About 11 years ago
Hi Mark,
I think we can expect that Shelter, regardless of opinion here, will continue to be an advocate for tenants and be an opponent of landlords.
Today there was a 10 minute motion in Parliament to seek leave to introduce legislation to regulate letting agents and landlords.
The subscibers of this site need to wake up to the fact that the PRS is now firmly in the view of Government. And I have to say not in a good way. In some ways you are the victim of your own success.
If a quarter of the population of London lives in the PRS then there is going to be attention devoted to this community. No one here can deny that a lot of the traffic on this site supports the view that the sector needs to up it's game.
There are a lot of highly professional and competent landlords. There must be if over 80% of residents are happy with their service.
However the highly skilled seem to be a minority and its clear that the average landlord struggles to keep up with the knowledge and skills needed to comply with the plethora of statutory requirements.
It also cannot be denied that there are a growing number of landlords who are just following the money and deliver really substandard and unsafe lettings. This is what is catching the attention of Government and media.
The PRS cannot seem to find any effective ways to self regulate so there must be a need to impose solutions to the problems.
My view is that the Sector needs to find effective ways to engage with Government and tries to shape the regulation so it falls lightly and cheaply on the competent and heavily on the unsafe and harassing landlords.
The current DCLG consultation on the PRS is an absolutely clear indication of the thinking going on at present in Government. Don't sit here on property 118 thinking someone else will do the work of talking to legistators on your behalf.
Mark Alexander - Founder of Property118
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Sign Up16:17 PM, 12th March 2014, About 11 years ago
Reply to the comment left by "John Daley" at "12/03/2014 - 15:57":
Hi John
The PRS is regulated by supply and demand - both of which are (or at least should be) controlled by government. It is under supply of housing which is causing problems, fix that and the position will improve without any form of regulation.
Next time anybody points a finger at the PRS they need to take a look at their own hand - there will be three fingers pointing right back at them!
.
John Daley
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Sign Up16:57 PM, 12th March 2014, About 11 years ago
Hi Mark,
I have to disagree on both counts.
It is not the Governments role to control supply and demand, the flows of capital and investment into the PRS have been absolutely because the Goverment withdrew from rent control and liberalised the tenure restrictions with the AST. One of the really obvious improvements in our financial policy picture is the removal of Govenment control of interest rates. The same applies to the PRS.
Governments role is to moderate and regulate the worst excesses of greed and exploitation that occur in completely unregulated markets. They also have a place in setting the environment in which economic sectors can flourish, so helping PRS investors into the sector is OK, rent control is not.
Secondly the usual rules of supply and demand can only operate in a perfect market, The property market is far from perfect and, in places, demand far outstrips supply. This causes the breakdown of the usual rules. This is the case in the SE and London where any dwelling no matter how poorly maintained or unsafe is lettable. When this is the case the worst landlords are not marginalised and priced out.
Anyone who denies the sector has problems that need to be addressed is just doing a Cleopatra. And finger pointing (any number) will just not serve to avoid attention.
The sector needs to become more mature and accept a role in it's own development and not try to duck the issue.
Mark Alexander - Founder of Property118
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Sign Up17:42 PM, 12th March 2014, About 11 years ago
Reply to the comment left by "John Daley" at "12/03/2014 - 16:57":
I am sorry if I am shattering illusions but the UK runs on a capitalist economy.
PRS regulation of any nature achieves nothing because there would still be the same level of demand for housing and the same number of houses, possibly less because developers wouldn't have built so many flats for the hunger associated with BTL market when in peaked between 2003 and 2008.
There is already more than enough legislation in place, what the sector is short of is enforcement - please see the following thread, in particular the comments posted by Ben Reeve-Lewis who work on the front line dealing with the issues you describe in the Borough of Lewisham >>> http://www.property118.com/enforcement-not-legislation-prs-hit-squads/43894/comment-page-6/
.
Mandy Thomson
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Sign Up18:09 PM, 12th March 2014, About 11 years ago
Reply to the comment left by "John Daley" at "12/03/2014 - 15:57":
Hi John,
I know of two bills going through Parliament to introduce landlord registration/regulation of PRS: http://services.parliament.uk/bills/2013-14/privatelandlordsandlettingandmanagingagentsregulation.html introduced by Sir Alan Meale and http://services.parliament.uk/bills/2013-14/regulationoftheprivaterentedsector.html by Jeremy Corbin - which also proposes rent controls and making it illegal to refuse to rent to someone on the basis of claiming LHA - HOWEVER, this second bill is only a private member's bill, so isn't likely to get very far.
I can see an argument for some regulation of the PRS, such as a register of let property at a national level and perhaps new landlords should be required to demonstrate a minimum level of knowledge of landlord tenant law and some related laws and other matters - this might drive up standards in the PRS, and make us a little less unpopular - but it won't get rid of rogue landlords, who are, by their very nature secretive and hidden beneath the radar. For example, say your neighbour has a friend to stay for a while - do you report them to the local authority? It might just be a long stay house guest, or on the other hand, it might be an unofficial lodger or tenant, or perhaps, most likely, a friend of the neighour who is also his licensee as he's charging him rent, albeit on an informal, cash in hand basis...
There will still be plenty of people who hate the PRS, most of them just embittered home owner wannabes who can't or won't take steps to buy their own home, and certainly aren't going to try anything remotely entrepreneurial to get on the property ladder, but unfortunately, also people like Shelter and some local authorities.
Industry Observer
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Sign Up19:01 PM, 12th March 2014, About 11 years ago
I'll ignore the market forces etc argument and deal with regulation.
It is going to come. It is bound to for several reasons, not the least being a need for it and the fact it is already happening in Scotland and soon will be in Wales. So what makes England so special then that they are exempt- answer nothing,.
Nothing is the key word because nothing is going to happen yet because the next election is too close. But all three parties have regulation in their manifestos, difference is Labour and LibDems who will form the next Govt, or Labour alone, have it very seriously and as a higher profile manifesto commitment that the Tories.
So it will come, probably by around 2018 and biting i.e. amnesty period finished all need to be accredited/licenced etc, by 2020. I'll be long retired by then, but glad to see it.
Why?
Because it is needed.
Like the Shelter 2% most self managing Landlords are well intentioned, as are most agents, but in essence most are also woefully ignorant of the true legal realities of life. Accreditation may not solve that, but it is a start. I do agree with Mark though, what is needed is rigid enforcement and application of the ample existing Statute, rules and regs.
What is also needed is meaningful penalties for falling short, like loss of business if an agent and/or loss of property if a self managing landlord. That will not happen - which is why the rogues and cowboys will still survive and prosper, and why this whole debate is frankly a waste of time.
Because as usual problem solutions are blindingly obvious, it is lack of willingness or resources to implement those solutions that is the problem
Mark Alexander - Founder of Property118
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Sign Up19:30 PM, 12th March 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "12/03/2014 - 19:01":
My view is that far too many people have ignored market forces and that's why we have so many failing schemes including registration in Scotland, clearly theirs and Newham's models are not the ones to follow. They are simply creating jobs for the boys and are not really addressing the issues.
I agree that education based accreditation is the best possible starting point. I was also delighted to see the Government putting cash into local authorities to fund additional enforcement. Then they went and spoilt their good work by increasing the budget by an extra million and giving it all to Newham! The solutions over funding are not difficult and have been discussed many times on this website so I will not repeat myself on that.
Market and tax conditions permitting I may well sell up and retire myself before 2020. My original strategy was to hold my properties until I'm dead but my views on that are changing somewhat. If values progress as predicted and the tax position stays the same I may well be making a substantial contribution to the treasury in terms of CGT. I know what I need money wise to last me for the rest of my life, however, whether or not I will want to continue to let and own properties though I'm not so sure,
.