Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Andy Bell
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Sign Up15:40 PM, 6th December 2013, About 11 years ago
Reply to the comment left by "Adam Hosker" at "06/12/2013 - 14:04":
On the face of it that seems cut and dried.
But what is definition of NET investible assets that they use?
I take it would be taxable income of 100k
Colin Childs
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Sign Up18:49 PM, 6th December 2013, About 11 years ago
Sophisticated i.e. worldly, worldly-wise, experienced, enlightened, cosmopolitan, knowledgeable. Seems reasonable in a financial context alone.
Like the dot com boom preceding the millenium. People get sucked in, in the belief there's easy money to be made. Without considering there to ever be a downside risk. More so when they are "playing" with somebody elses money not their own.
chrisbusy
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Sign Up7:55 AM, 7th December 2013, About 11 years ago
I think that most people did consider the downside risk ( WB scenario for instance ) but as unsophisticated investors , could not possibly have allowed for the deep deep new problems of the finanacial crisis or indeed financial institutions ( WB < BOI < SKIPTON and then ? ? ? ) changing their mind and moving the goalposts on contracts that on the face of it to all concerned ( inc professionals in the finance industry ) seemed clear cut in their meaning and therefore allowing risk calculations to take place which in hindsight were flawed . ie NOT sucked into easy money as you suggest although there is always a small minority i agree . I have a dozen properties somehow ( not all 100% in my name ) and am not making a living from them as they were supposed to give me a pension through a mix of capital growth ( where did that go as i am not in London ??? ) and small but steady rental income . I am not a full fledged professional Landlord in the suggested sense of the word but always act professionally in all of my dealings with tenants and all associated legislation and obligations.
I personally feel that i am a relatively small, slightly financially naive and minor consumer who popped his head above the murky pond water in an attempt to create a life beyond the workaday toil as otherwise i will probably be working until the day that they bury me !
Richard Adams
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Sign Up12:45 PM, 7th December 2013, About 11 years ago
A lot of this stuff is over my head but started with John Herons's opinion that BTL borrowers don't need/don't deserve/shouldn't have same level of protection as consumers. Not sure if he's saying less or none? Since with the WBBS nightmare we amateurs with just 3 BTL properties or more, are deemed to have sweet FA protection by the WB it seems like he's got his wish.
Opinions are sought and mine is that because we now know that many financial institutions simply cannot be trusted to stick by contracts even now post recession EVERYBODY regardless of the product sadly requires protection from some regulator or other. Should not be necessary but it is. If we WBBS BTL borrowers had the protection we deserve WB would not have tried it on. End of story.
Mark Alexander - Founder of Property118
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Sign Up12:58 PM, 7th December 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "07/12/2013 - 12:45":
Here, Here Richard
In theory we do have protection though in the form of the FCA business principles of Treating Customers Fairly and their rules regarding Financial Promotions being "clear, fair and not misleading".
Sadly, as landlords are only too aware, we often get our complaints swept aside by regulators whose chose not to enforce their powers.
Whilst the FCA doesn't regulate BTL mortgages their business principles described above do apply to all mortgage lenders, whether they are dealing with consumer or commercial products. The FCA have stepped in on many none consumer disputes including the mis-selling of interest rate hedging products to businesses. It is this which makes it even more gauling that the FCA are currently refusing to use the powers bestowed upon them in respect of regulating mortgage lenders which are clearly in breach of the FCA's core business principles.
.
Richard Adams
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Sign Up13:11 PM, 7th December 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "07/12/2013 - 12:58":
To take the sadly necessary across the board regulation for ALL financial products a step forward perhaps the terms of the contract (offer letter in case of mortgages) should clearly state what protection is or is not provided and by whom. This should encompass everything from a humble small personal loan/bank overdraft upwards. Sad state of affairs it should be necessary.
When banks etc sometime hopefully in the future can be seen to be behaving with proper integrity again maybe this can be removed?
Quite how we tackle FCA and/or others not taking their regulatory responsibilities and duties seriously is another matter. A regulator for the regulators!!?? Scream!!!
Mark Alexander - Founder of Property118
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Sign Up13:22 PM, 7th December 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "07/12/2013 - 13:11":
Sadly the lack of enforcement of existing regulation often leads to calls for more regulation Richard. That's the problem.
Another example is over-crowding and dangerous properties. For instance; landlord lets his property in good faith but tenants then sublet and over-crowd the property. Property gets damaged, becomes dangerous and tenants become a nuisance to neighbours. Landlord reports the problem to the authorities who say to Mr Landlord "Civil matter, sort it out yourself". Meanwhile, neighbours complain about the nuisance issue to the authorities and the tenants complain about the property being dangerous. The authorities then blame the problems on the landlord. Why don't the authorities just use their powers to close down the property? Well if they did that they wouldn't be able to justify their landlord licensing schemes would they! Further, the authorities claim not to have the funds to take the enforcement action in the first place.
What a world we live in hey?
.
Philip Aston
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Sign Up14:21 PM, 7th December 2013, About 11 years ago
As a small "nest egg" investor/landlord I would expect to be treated as a "consumer" when it comes to the small print of lender clauses- you can guess what small print I have recently become a victim of!!. i think this is reasonable for anyone who is of working age and receives property income as a non-essential addition to their main income. A definition could be provided for legislation purposes, eg what level of income is deemed sufficient to support an individual based on locality, dependents, etc. If their property income provides this then they are imho a professional landlord.
However, I am with Adam Hosker on standards, and I am if necessary prepared to conform to additional legal controls as a Landlord. As a "consumer" landlord I have the option of paying my percentage to a managing agent to discharge this duty so, even if I retire, I have no excuse for not complying. If I mess up by managing directly then that is my fault.
Mark Alexander - Founder of Property118
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Sign Up14:37 PM, 7th December 2013, About 11 years ago
Reply to the comment left by "Philip Aston" at "07/12/2013 - 14:21":
It is important to distinguish the difference responsibility and accountability. You can outsource responsibilities to an agent BUT you remain accountable for the actions of your agent. Therefore, in the most extreme example I can think of, if your agent forgets to do the annual gas checks and your tenant and his neighbours were to be killed in a gas explosion the agent may well be responsible but you are accountable. You may well have a claim against your agent for negligence but if that agent has no money and no professional indemnity insurance the default position is you you assume both accountability and responsibility. That is why it remains so important to ensure that any advice or service providers you outsource to are properly qualified, experienced and insured.
That is also why we can't really lose in the issue we have with West Brom, provided of course that we took professional advice from people who were properly qualified, experienced and insured. I am entirely convinced we will win our case against West Brom at Court and the FCA will then also step in and fine the West Brom. However, for those of us who paid for professional advice it is quite reassuring to know that if the judge doesn't see the case the same way as I do, recourse to my professional advisers becomes an option. It is even more reassuring to know we have a barrister lined up who is prepared to take on any negligence cases on a "no win no fee" basis for those who signed up to the representative action isn't it? 🙂
.
Philip Aston
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Sign Up16:18 PM, 7th December 2013, About 11 years ago
Referring to your second point first, I don't know whether even the best FA's spotted the differential rate hike clause, so I would hope that we arrive at a commonsense solution to the effect that any attempt by a lender (or indeed anyone providing a business to business service) has a duty to make their terms reasonably clear. Or, at the very least, not to obscure them. I can only speak about BoI but this thread isn't directly about that, so I'll hold fire.
On the first point, would it be a defence to show that your agent was contractually and specifically responsible for safety checks? Personally I feel that the only way to be sure is to do it yourself, thinking about the welfare of the tenants rather than the legal side. But it does take us back to the question, whether it is possible to be a landlord without the specific skills that would make you "sophisticated." My opinion (as above) is that an owner with basic knowledge and overview of L & T law and relevant statutory provision should be able to contract out the detail of compliance to someone suitable qualified, and I would agree that an owner who doesn't understand the importance of using qualified agents could be liable for any consequences.