Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up12:41 PM, 5th December 2013, About 11 years ago
As far as I can see, being a consumer landlord would offer extra protection from lenders' sharp practices but being a classified as sophisticated would offer landlords no benefit at all. It would therefore be in the interests of all investors, if possible, to arrange their affairs so as to qualify as a consumer B2L borrower. Or am I missing a "quid pro quo" for being sophisticated?
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Sign Up13:18 PM, 5th December 2013, About 11 years ago
Hi Mark,
I worry that any distinction between "professional" and "amateur" landlords is a very negative thing from a tenant's point of view.
I would like to promote the message that all landlords must adopt a professional attitude and adhere to compliance.
As you say, the vast majority of the estimated 1.5 million landlords in this country are small landlords with one or two properties and are not "sophisticated". The large portfolio landlords are in the minority.
I would like to see lenders rewarding all landlords who use digital tools to manage their properties. Giving lenders access to your records to show you have your properties under control would be a sensible way to screen landlords for lending.
Prove that you are treating your properties like a business and benefit from better rates! SImpulz!
With the cloud now, there must be a way to do this.
Mark Alexander - Founder of Property118
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Sign Up15:35 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Jerry Jones" at "05/12/2013 - 12:41":
Hi Jerry
The point I'm making is that lenders could reduce their risks by insisting upon the bigger players becoming accredited landlords. The benefit to the landlords would then be that they were able to borrow more, potentially at lower rates.
.
Mark Alexander - Founder of Property118
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Sign Up15:40 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "05/12/2013 - 13:18":
As you know Vanessa, I also have an issue with the word "amateur" if it is followed by the word landlord. We are all doing this for profit, hence we must all be professional. It would be nice if all landlords were to recognise the benefits of professionalism, accreditation (by education not legislation) is an obvious starting point.
The mortgage industry and the property portals are in by far in the best position to create self regulation. Lenders can simply add to their lending criteria and the portals can refuse to advertise properties to let if certain conditions are not complied with.
.
Mark Alexander - Founder of Property118
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Sign Up15:50 PM, 5th December 2013, About 11 years ago
Further pointa regarding "sophisticated". The likes of Coutts & Co. and various other private banks only do business with "sophisticated investors". Their wealth criteria just to open an account rule out the vast majority of the population. However, clients of these banks can often access facilities many could hope to achieve. I met with my own private banker this morning and he explained that several of his clients had auction finance facilities at base plus 1.5% secured against other forms of investment portfolio's arranged by the bank.
Whilst there is no established case law for what constitutes a professional or sophisticated landlord there are several widely accepted definitions of "sophisticated investor" which have been tested in the Courts and by regulators. The criteria put in place by the FCA in response to the IRHP mis-selling scandal being one such example.
Adam Hosker
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Sign Up16:12 PM, 5th December 2013, About 11 years ago
If Landlords are Consumers, then Buy to Let would have to be a regulated activity. Which means affordability comes into play a lot more - no more basing BTL on anticipated income - just what the EU wanted but we fought off. The whole process becomes more expensive due to the added bureaucracy and due to complexity may turn lenders off.
For instance, Innovative Landlord products such as CastleTrust Partnership Mortgage can do 1st charge on unencumbered btl property. They can not on residential, due to this distinction consumer/business - or regulated/unregulated.
I don't follow Mark that it would mean better products for professional landlords, in my view most lenders take a NEGATIVE view on portfolio landlords and we insist with every BDM we see that this is something they need to change.
Contrary to what you say - I would suspect it would split the market, most lenders pulling out of "professional btl" and only doing "regulated btl" (where the quantity is).
Their would also be Tax changes, but not my area. No more relief for petrol or repairs.
I disagree with the premise of the opening post, in that some people enter Buy to Let and they don't know much so are a consumer. That is not the case, they establish a small business and are required to fund expertise until a point where they know.
An letting agent being a B2B supplier and a tenant being a customer, with the protections they require.
Mark - what your suggesting is that people must be accredited is a good idea to boost the business of Letting Agents. With lenders condition being use an accredited Agent or be accredited yourself. It would also boost business of ARLA to train people in how they do lettings.
Mark Alexander - Founder of Property118
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Sign Up16:55 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Adam Hosker" at "05/12/2013 - 16:12":
The polarisation of lenders and their criteria has been with us for some time and in my opinion is here to stay. There are at least three levels I can think of:-
1) The likes of Principality and BM Solutions who will only lend on a handful of properties
2) The likes of Paragon Mortgages and TMW which are geared far more towards larger portfolio's
3) The Private Banks which don't publish their criteria and will only ever consider speaking never mind lending to high net worth individuals
There are several hybrids but the polarisation is hardening if anything in my opinion.
An counter argument to your point regarding regulated BTL's is that they already exist. As you know, many lenders shy away from them.
The OFT vs Foxtons ruling clearly considers that some landlords are entitled to consumer based protection. Therefore, letting agents contracts can be overturned, and often are, if they bury important conditions in fine print. Great if you've got one property if you need that consumer protection but what if you own two or three?
I agree completely with your points about landlords employing the services of professionals until such time as they are competent to go alone. My preference is that self regulation deals with this as opposed to legislation managed by Civil Servants who know little if anything about the mechanics of the PRS. I think that was what John Heron's article was eluding to, therefore, I support his call for a Code of Practice in principle, but as always the devil is in the detail. The Code should not be drafted by lenders alone, the entire PRS should have a say. The problem with that is getting the professional bodies to agree on anything, the analogy of herding cats springs to mind!
.
Adam Hosker
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Sign Up17:59 PM, 5th December 2013, About 11 years ago
I think FoxTons had bad legal representation, see definitions set out in Article 2 for consumer. From the judgement is would seem FoxTons conceded landlords are consumers when the Judge expressed his personal opinion in which he writes "Those are my terms and not terms in the legislation".
It is though just one instance, many for the counterpoint including the fact that Landlords are classed as SME for BTL purposes. It would seem the judge having that point written in the judgement - leaves it open for appeal.
My point about regulated Buy to let is just that. At the moment they are rare as few use them, if BTL was to become regulated (LL = Consumers) then it would be the "norm" and all lenders switch to this.. Leaving professional landlords with little options other than 3. Private Banks.
It would not be a good idea to separate the two or class novice Landlords as consumers in my opinion.
The article alludes to LENDERS requirement to self regulate to avoid the EU directive. I suspect this will be undertaken by the Council of Mortgage Lenders to ensure BTL follows Treating Customers Fairly requirements and avoid Mis-selling.
I don't really see the requirement in the UK lending market for this - can not name a lax lender that does not follow "best practice" established by residential process.
--
As for Landlords regulating themselves its a bit past that. Theirs soooo much regulation for Landlords to follow - that their is a requirement as you say to utilise professionals or take advice from Property118/NLA/RLA.
We should continue to fight the pressures to add further and consolidate what we already have to comply with.
Brian Smart
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Sign Up18:37 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "05/12/2013 - 15:35":
To me there are two separate issues here. I regard myself as a professional landlord because I make my living from it. I care about my properties and I care about my tenants. My first property 24 years ago was bought on a residential mortgage and I lived there a few years before moving out and letting it. That is how I got started.
I am NOT a professional investor. When I started increasing my portfolio I needed more mortgages. These were obviously based on the viability of the property and its yield as my own income hadn't changed and wouldn't support more than one mortgage.
It took me a while to discover that a mortgage is not a mortgage is not a mortgage. The mortgages I had known all my life were for life, not just for Christmas! In the early nineties when rates went up into the mid teens, my lender sent an agent to my house and we agreed a way to keep going and eventually capitalise the arrears.
In 2008 when the banking crash occurred I discovered the about BTL mortgages, and I discovered how ruthless and uncaring these lenders were. Mortgage Trust, a Paragon company, were one of them and I have issues with them to this day about the way they treat me. But there is nothing I can do and Mortgage Express has virtually ruined me in the last five years, even going back on arrangements I had made with them and denying they were ever made.
I cannot see that this happened because I did something wrong. It happened because these were unregulated mortgages and the importance of this was never explained to me. The lenders can do what they like, grab your properties when they like and install LPA receivers on a whim. Then they can sell your properties to their friends for 30p in the £ and come after you for the rest. And there is nothing you can do.
If being considered as a consumer means that I will get mortgages that have some protection and are regulated then bring it on! I want to carry on looking after my tenants and my houses in a professional way and not have to worry about a particular lender's agenda. I want to be protected by some regulations. The press has been full of how RBS has been calling in loans and stripping their customers assets but there has been no mention of what Mortgage Express have been up to apart from in this forum.
My credit rating is screwed now but I know that with regulated mortgages I could have negotiated a way through the worst years. What the big boys with mega-portfolios want to do is irrelevant to me. They probably don't manage their own tenants. I do and I want to be treated differently and given some protection.
Brian
Mark Alexander - Founder of Property118
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Sign Up18:44 PM, 5th December 2013, About 11 years ago
Reply to the comment left by "Adam Hosker" at "05/12/2013 - 17:59":
I don't think any of us (me, you or John anyway) are in favour of additional regulation. It would be nice to see enforcement of existing legislation first! I am particularly thinking of TCF (West Brom and BoI immediately spring to mind) and of course the powers the authorities had to deal with issues such as anti social behaviour, over-crowding and dangerous properties well before any of the "jobs for the boys" licensing schemes were ever dreamt up.
I think we may just have to agree to disagree on the consumer landlord issue 😉
.