Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:30 PM, 31st July 2013, About 11 years ago
Just come across this and i can see there are quite a few varying opinions out there already. What is very clear is that as always, peopl only have half the facts and are quick to shoot people down, Pretty pathetic if you ask me.
Firstly The ASBO tenant, is not in any arrears, and keeps his house in immaculate condition, BUT no one was bothered about that were they
Secondly hes been in the new property 7 weeks now and is ahead in his rent and no issues at all, as he has the right support BUT no one bothered to ask that did they
Thirdly its MY house we put him in, so i was taking the risk BUT you wouldnt know that would you
Fourthly we got him the help and support from professional services he needed to turn his life around
Fifthly he was a nuisance due to the company he was keeping and since he has moved into a different area, hes been a model tenant
So next time you just to complete conclusions, try and get some clarity on the situation and ask questions.
DC
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:41 PM, 31st July 2013, About 11 years ago
Mark, I agree with all of your thoughts and comments on this programme. It really showed the bottom end of the market for what it is - a shambles.
Unfortunately, a lot of the problems associated with our industry seem to manifest from the shabby HMO culture that exists in many of our larger towns and cities. I cringe when I hear that perfectly good houses on decent developments are to be turned into HMO's. Eventually, no matter what good intentions the landlord may start off with, neighbours feel forced into selling up to escape the problems these properties cause and slowly the area descends into a mess. It has a knock-on effect and eventually devalues not only the landlord’s property but the whole area. Just look at the areas that many student flats are in. HMO's and crime infested areas go hand in hand.
No, I wouldn't label you as a snob but as a responsible person and landlord, who thankfully reflects the backbone of this countries private rental sector.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:05 PM, 31st July 2013, About 11 years ago
Hi John
Thanks for the update and let's hope, for your sake and for his new neighbours, that he doesn't "fall off the wagon".
I sincerely hope the guy get's better and that his life continues to improve.
This is one of those cases where I dearly hope you will come back in 12 months time and be able to tell me "hand on heart" that I was wrong, i.e. your solution was better than institutionalising the man.
.
Puzzler
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:43 AM, 1st August 2013, About 11 years ago
Dreadful programme ; young woman "never received a penny from her tenant" - so why did she not get at least a deposit and first month's rent? This was not explained. As for the HMO Daddy, why was he not embarrassed to be portrayed so negatively? A modern day Ebenezer Scrooge without the happy ending. A very bad press for the PRS and totally unbalanced. The only good thing is it might make people think carefully before entering the sector.
Shirley Brumpton
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:42 AM, 1st August 2013, About 11 years ago
I watched the programme and I am a landlord -The HMO Daddy made me feel sick to my stomach - the lack of respect shown by his tenants towards him was generated by his lack of respect for them and it became a viscious circle. I make sure that the standard of my lets is excellent but I still know what it's like to get a bad tenant - I used a lettting agent, vetting procedures etc. My last tenant was a young local business man - very smart in his personal appearace, drove a mercedes, was from well off parents, passed credit checks and vetting procedures - unfortunately he lived like a pig and the place had to be decorated throughout after removal of 22 bags of rubbish, needles, vomit stained duvets, broken furniture etc etc. You can get bad tenants from all social "classes" - it is dangerous to stereotype. Would I let to an alcoholic? - I'm afraid not because the fact is that drink often comes before the rent and I cant afford to take that risk.
andrew townshend
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:58 PM, 1st August 2013, About 11 years ago
relpy to shirley above, i agree with you 100%. when i first started letting i let to a young man who's farther was a director of a well known garage group here in norwich, this young man lived worse than a pig, i was so pleased to see him go. but in another case i let to a couple who had been living on one of the worst council estates, the man worked in demolition , they proved to be some of the best tenants i have ever had. never judge by appearances, and certainly not by the flash car, most of these are on contract hire, or h.p. in any case.
Mick Roberts
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:12 PM, 1st August 2013, About 11 years ago
Snob ha ha.
It was a bit like the Britain I know.
Oh here we go again, please don't attack me everyone, I've just got back off hol & am snowballed under-And still not done Mark's membership thing.
Was gonna' reply to Vanessa when she asked me if I watched it, but you're on here now, so yes watched it.
U can treat people with respect & yes should get it back, but sometimes they don't ruddy respect u or the property back.
I'm not gonna' defend Jim here, but did any of us see his properties BEFORE the tenant moved in. I know, 'cause I got slated on here for showing an 'after' video, without any Landlords knowing what I'd gave it the tenant like 3 years previously.
And I would give the lady with Cancer a house tomorrow with no deposit, nor rent up front.
I do think some got away lightly with how their houses were left. If some of mine were left like that, I'd jump for joy. A few holes in ceilings-Wow, that's birthday time.
Ha ha & now we get the truth on the ASBO man. Yes u clever Landlords, please understand you're sometimes commenting on only seeing half the story. But yes, it is early days for him, but who knows, could really look after that nice place.
Anon
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up1:28 AM, 2nd August 2013, About 11 years ago
I am a fan of HMO daddy. He is a landlord, I respect him as an educator. He is one of the few landlords, who is above that is heads and above the rest in imparting with knowledge. I picked up his training manual, which truly gold. He suggest putting HMOs near busy roads, or on edge of town so it does not cause nuisance... etc... lots of good advice. Being an HMO landlord is not for me, as I did n't want to deal with the tenants we saw on TV....
Someone asked, why would a landlord have training course. I think this is because he was a college professor. So he must want to teach!.
I am on HMO Daddy's marketing mailing list and and this is the email I received about the TV programme.
-------------------->
Jim Haliburton - HMO Daddy here.
I recently appeared in BBC1's ‘Meet the Landlords'
http://www.bbc.co.uk/iplayer/episode/b0377w72/Meet the Landlords/
which was viewed by 3.4 million viewers, this is high number of viewers for 10:30pm at night for BBC1.
I was surprised that I received so many positive comments (and several hundred new subscriptions to this mailing list) and only one negative one.
It was certainly fun to do though I had no say in the final product:, and would just like to bring to your attention a few items:-
I did not feel it really represented very well what I do, as it showed only my problem tenants which thankfully there are very, very few - less than 1% and did not show the appreciative, good ones.
Nor did it make it clear that I house a large number of working/professional tenants.
It did not make it clear that I have never evicted a tenant who could not pay the rent, only those who wilfully refused to pay the rent and are usually causing problems.
It also failed to show what the properties are like before the tenant moved in - here are a couple of pictures of one of our best properties, a Gothic gatehouse converted into studios, this may be an extreme example, but its a look we try to aim for for our cheaper studios.
The programme only showed how bad the properties were left after the tenants departed, with the inference that it is always the landlord's fault that the property is in such an awful state. They did not ask why a tenant chooses the property if the prospective tenant did not like it!
Nor was it mentioned that we deal with 90% of tenant requests for repairs within 48 hours of reporting the problem, and employ a team of 6 trademen full-time to deal with repairs.
The benefit for us landlords, from the feedback, is that it has put people off being a landlord! It benefited the landlord up north, Castledean, because he was shown in a positive light with a nice clean property and it has resulted in a lot of extra demand for him. I am sure that Castledean have the very same or even worse tenants and problems than I have.
Please feel free to call or email me to discuss any questions you may have about the programme or the range of courses l run to ease your way in owning and managing HMO Properties.
Regards
Jim Haliburton
-------------------------------------
Richard Watters
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:16 PM, 2nd August 2013, About 11 years ago
As a Landlord with a large portfolio in the N. East I can speak from experience. I'm a responsible landlord and that responsibility extends to myself to get the best possible tenants. There's no way I'd take the ASBO/drunk, I'd let him be somebody else's problem (and he will be a problem, leopards, spots and all that).
About 60% of my tenants used to be HB claimants. With HB cuts to 30th percentile, general benefit cuts, imminent introduction of Universal Benefit, and increasingly disaffected "benefit lifestylers" I now have a policy of no. H.B. If this means reducing the rent, so be it. The hassle, Admin and ultimately, cost doesn't make it worthwhile.
Mick Roberts
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:31 AM, 3rd August 2013, About 11 years ago
Reply to the comment left by "Anon " at "02/08/2013 - 01:28":
There u go people, two sides to every story.