Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:17 AM, 30th July 2013, About 11 years ago
Meet the Landlords really did give me nightmares so on one level as sensationalist TV it did work.
I did feel sorry for the unfortunate few people shown as you don't know what lead them to become in such a bad way (mental illness, trauma, depression etc). The family that went abroad and could not get back into their trashed house must have gone through hell.
It was only really Paul Shamplina and Landlord Action that came away showing true professionalism and was in my mind an hour long advert for them as the first port of call for Landlords in difficulty. Maybe Paul can tell us how many phone calls he got afterwards. My guess is it was off the hook.
Rob
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Sign Up9:32 AM, 30th July 2013, About 11 years ago
I found the whole thing quite depressing and turned it towards the end. Felt sorry for the amateurs though. Wasn't exactly a great advert for HMO!
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Sign Up10:56 AM, 30th July 2013, About 11 years ago
I haven't seen the programme yet, but I have read a few accounts. I am a client of the agent with the drunk, and they do a decent job. The reason I use them is that my first two properties, in a poor area of Middlesbrough, were bought through a portfolio building company who did a lousy job. The area was almost OK initially but has been driven downhill by the council's Selective Licensing policy, which has moved the problem tenants from one area to another, where my two props are. The agents who looked after my four M'boro props aren't keen on this area any more so I moved to an outfit who have set up their stall to deal with that market. You've met JP who owns the firm and I'm sure you'd agree that his systems are impressive.
Given the option of doing it again, I'd still buy in Middlesbrough but not in that area. I'd take the advice of a good, local letting agent before buying and go for something more like one of my other two, where a poor but decent family live in an ex-council terraced house. They cost under 50 grand and the 3 bed LHA rate for the area is £110 per week, so I get a yield of over 11%. Good LHA tenants stay for years and treat the place as a home. The trick is buying in an area that will attract and keep them.
Vanessa Warwick
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Sign Up11:15 AM, 30th July 2013, About 11 years ago
Hi Mark,
I reviewed the "Meet the Landlords" programme live on Property Tribes at the time of the broadcast, and we have since had a huge amount of comments and opinion:
http://www.propertytribes.com/new-bbc-1-programme-meet-the-landlords-t-8517-2.html#pid97891
I must confess to being quite shocked at some of your comments though.
On a recent thread on here, you were keen for everyone to be open minded about the lower end of the market, but now you appear to have changed your mind!
EVERY tenant deserves a warm, clean, and safe place to live, no matter what their personal circumstances.
If you treat people with respect, like Castledene's Bev did, then more often than not, people will act with respect. Perhaps this is the only kindness or example they have ever been set?
If you treat people like animals and put them in dysfunctional accommodation, like the HMO Daddy does, then they will kick against that.
It was clear from the programme that the HMO Daddy does not do any mid-term property inspections, otherwise he would be aware of the damp and mould problems in his rooms, which are dangerous to tenants' health.
Whatever anyone thinks of the programme, it got people talking and that has got to be a good thing.
Mark Alexander - Founder of Property118
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Sign Up11:37 AM, 30th July 2013, About 11 years ago
I have indeed met John Paul, the owner of Castledean, many times, and I believe he is a thoroughly decent chap and very professional too. I do question the wisdom his company housing that one particular ASBO tenant though. Only time will tell whether it's the break that guy needs to turn his life around or whether my predictions will come true. I still feel he would be better served to be institutionalised for his own and everybody else's benefit though. Sorry folks but it's just my opinion, I wouldn't want him in one of my properties and I'm sure there must be more deserving folk looking for the property he's probably now moved into. Perhaps somebody more like that lovely lady on the programme who was suffering from Cancer and her little boy? I also feel sorry for the ASBO tenants new neighbours.
.
Paul Shamplina
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Sign Up15:43 PM, 30th July 2013, About 11 years ago
Its good that so many people are talking about the programme and that was the objective for Holly from Blast Productions. I filmed a seperate pilot for this programme months and months ago, way before it was aired. The intention was to show the sharp end of the rental world and it did that. 2.4 million people tuned in.
Take note that after 14 years, we have dealt with over 20,000 instructions evicting bad tenants and they are from all over the country and from every walk of life.
Mark Alexander - Founder of Property118
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Sign Up15:52 PM, 30th July 2013, About 11 years ago
Reply to the comment left by "Paul Shamplina" at "30/07/2013 - 15:43":
I fully appreciate that Paul. The most amazing story you ever told me was about the man who rented a prime London property for his mistress and never paid up. The pictures of you having clamped his Aston made me chuckle. I believe you managed to get some sort of legal claim to the car and have it sold to repay the debt to the landlord - your biggest recovery success ever if my memory serves me right?
.
Paul Shamplina
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Sign Up15:55 PM, 30th July 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "30/07/2013 - 15:52":
Yes mark, you can still see a picture of the clamped Aston Martin on our website in total we were able to collect £92k, but unfortunately most tenants don't own Aston Martins that we can clamp for unpaid rent.
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Sign Up16:01 PM, 30th July 2013, About 11 years ago
I think unfortunately you are correct Mark; I wouldn't want ASBO man in my property.
If a LA had put such a type in one of my properties I would have changed LA!!
It is only natural that a certain nimbyist attitude will occur.
As a LL don't want irate neighbours complaining about my ASBO tenant; there is a possibility that taken to the extreme the council could shut my property down for letting.
Yes I fully accept that these dysfunctional tenant types need to be housed; I just wouldn't want them in ANY of my properties; so I guess I'm a nimby; but only from a business perspective.
Mind you if I was an HMO Daddy type of LL then I guess I wouldn't be bothered who I took on!!?
These are the tenants that really need organised; protected accommodation, which would provide for 'care in the community'
As it stands presently these tenant types are just abandoned into the general population with NO real support.
All govt has done is just privatise the hassle of dealing with these types when really these people should be managed by a social system which has a structure of care.
NO PRS LL can provide those necessities!!
Institutional care could be far better than it ever was.
'Care in the community' was all about cost saving and all the platitudes that were expressed at the time as to it being a better solution for dysfunctional members of society was so much bunk!
Several member of the public have been murdered by these types who would formerly be in secure institutions!
Choosing to run my business a certain way; there is NO way I would take on these tenant types as shown in this programme.
The cancer lady I would take on; but she would not be able to afford my rents!
Mark Alexander - Founder of Property118
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Sign Up16:12 PM, 30th July 2013, About 11 years ago
Reply to the comment left by "Paul Barrett" at "30/07/2013 - 16:01":
I agree Paul, just imagine if the lady with Cancer and her little boy were housed next door to the drunken ASBO man!
I can't beleive that Care in the Community has worked,. As an example, it was stated that ASBO man had called 999 over 100 times for reasons as trivial as not having money for a taxi home, probably after after getting himself into such a state he couldn't walk. How much has that cost the tax payer, not just in terms of call outs but the risk to life his actions have caused and also the expense of continually prosecuting him?
.