Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:27 AM, 22nd February 2016, About 9 years ago
Hi Douglas,
We have another similar article about how long back housing benefit can be reclaimed as well for reference >> http://www.property118.com/how-far-back-can-overpaid-housing-benefit-be-reclaimed-from-landlords/44454/
Rob Crawford
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Sign Up13:26 PM, 22nd February 2016, About 9 years ago
Ah, the old claw back rule! Another good reason not to let to DSS. You have no visibility of the tenants benefits application yet the risk is all yours. So when did the tenant leave? No deposit! No matter what heart throb story the tenant or council tell you to get in,you must look at your properties as a business and don't resort to such risks.
Chris Byways
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Sign Up13:51 PM, 22nd February 2016, About 9 years ago
Interesting comments on that link. I note Bill towards the end said
"My point about the Overpayments was more about the fact, in the scale of issues, its importance is often exaggerated and used as an excuse for NOT taking on HB tenants. Of more importance, I would say, is the fact, some LHA tenants (albeit still a small minority) don’t have the same level of responsibility as working tenants, which can often lead to tenancies being terminated without notice, keys not returned, the property trashed etc. costing the unsuspecting landlords £000’s in lost revenue, with little recourse to recompense because of their financial status.
Thankfully, the majority of LHA tenants are not like that. Many are model tenants, living in your property for years with no problems whatsoever"
I have three so far this year with payments granted direct, and one more excellent Polish tenant who is employed seeking top up HB.
I watch with interest, do advise of outcome.
How did the tenant come to be on LHA, were they introduced by LA? Or fall on hard times since? Seems gross if you had no way of knowing they had skipped, without being liable to be accused of harassing them to ensure they were there every month. If the LA introduced the tenant, try a counterclaim for list rent........... Ha Ha!
TheMaluka
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Sign Up14:16 PM, 22nd February 2016, About 9 years ago
The important point is that a tenancy still exists. The tenancy does not terminate when the tenant leaves only when it is properly legally terminated, either by the tenant giving written notice or the landlord obtaining a court order. The Local Authority is as usual targeting the easy prey, you.
Thus as far as council tax is concerned it is entirely the responsibility of the tenant. This is set out in section 6 of the local Authority Finance Act 1992.
The overpayment of Housing Benefit should be recovered from the person who perpetrated the fraud which, in this case, is clearly the tenant. Challenge the Local Authority and take the case to a tribunal (free of charge).
I do not pay Council Tax or repay Housing Benefit in the circumstances you have described and ALWAYS invoke the tribunal hearing. Mind you I have some right ding-dong battles with the LA!
don haley
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Sign Up15:26 PM, 22nd February 2016, About 9 years ago
i can only tell you what happened to me and this was with the hull city council is that they can only claim money back from the landlord if the landlord is paid direct and not to the tenant and in my case was receiving the rent direct from the council and lucky for me was only a few months they can claim up to six years back and can take from other tenants you have on benefit and by law they will have paid there rent and would say they are trying it on and will take advantage of landlords the hull city council and also the east riding council had dealing with are very corrupt and not to be trusted what they say after all they are only people who have great powers and they will abuse those powers.
Luke P
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Sign Up15:48 PM, 22nd February 2016, About 9 years ago
If the HB money was received in good faith, then they will not be able to claw the money back from you. If the agreement is still inside the fixed term, then send a copy to the Council and they are forced to bill the (elusive) tenants. If it's become periodic, it is much harder to prove when they were still living there.
Gary Dully
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Sign Up23:43 PM, 22nd February 2016, About 9 years ago
1. Lodge an appeal within 30 days.
2. Goto http://news.rla.org.uk/housing-benefit-LHA-overpayments-stop-council-recovery-abuse/
Read it and see if it helps.
The best you can do is appeal.
As for council tax - this has been covered before on this forum, but I can't remember where to look, but I think Romain has dealt with it, do a member profile search for him and read his posts.
Jonathan Clarke
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Sign Up5:35 AM, 23rd February 2016, About 9 years ago
Hi Douglas
Yes councils try to bully you. Don`t let them. All their departments are the same. Its their training which makes them like that.
They struggle to appreciate another point of view They view their customer base as adversaries. I do a lot of LHA. I`ve lost count of their administration errors and general incompetence. They are understaffed and have massive work pressures and employ low grade staff.
Be patient be firm and challenge. Treat it as an occupational hazard of doing LHA . The extra time cost of dealing with them though is far outweighed by the financial rewards of having an LHA strategy
I see it in that way to keep me focused.
Challenge them.
Good Luck
.
Clint
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Sign Up13:18 PM, 27th February 2016, About 9 years ago
Hi Douglas
I rent out property to Housing Benefit tenants and it is a condition of the tenancy that rent is payable directly to me. I have found that HB tenants generally if carefully selected not only last for years but also provide regular income without having to have several changes in tenancies.
The rule of the game is to keep up with the law when new regulations come out. I have on several occasions had the council chase me for overpayments but in virtually all cases have had to revert back to recovering these from the tenant.
One of the first cases was when the council tried to recover around £6000 in 2011 for a tenant that had left in around 2008. In this case, the council tried to recover the money about 3 years later which obviously came as a shock to me. Without going into all details of the case, I appealed against the decision on the basis that I was not aware that the tenant had left and had also evicted the tenant (when presumably he was not living there which I did not know about).
On the day of the appeal two points had arisen and highlighted by the judge (not always a judge present at a tribunal) one being that the council was incompetent in that it took them three years to inform me of the overpayment and the other was that how was the Landlord to know if the tenant had left if he was not informed by the tenant and the council did not inform the Landlord in a timely manner. So ultimately, I did not have to payback the overpayment.
Coming back to your point, I have on numerous occasions had situations where tenants have either started work or have vacated a property without informing and these have resulted in overpayments of housing benefit demanded from me. On these occasions as I was not aware of the tenants activities, I have always informed the council of this and by law they are not able to recover the money from the Landlord where the Landlord was not aware of the overpayment being made. They have tried on several occasions but I always appeal and the cases have either been dropped or won at appeal.
Having read your case, I am feel certain that the council are legally unable to recover the money from you. I am rather surprised in having read all the comments above no one seems to be aware of this.
To go forward from here, I suggest you wirite to the council informing them that you were not aware that the Tenant had vacated the property as the Tenant had not informed you by any means that they had vacated or terminated the tenancy and consequently it was the tenant that caused the overpayment.
If the council still insists that the overpayment is payable by you, then submit an appeal stating that you are not responsible for the overpayment as you were under no circumstances aware that the tenant had moved out of the property if at all they did.
It worked for me in similar cases so I feel very confident that it will work for you.
See the link below for more information:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/484247/hbopg-part-2-classification-and-recoverability.pdf
Colin Brammeld
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Sign Up14:57 PM, 27th February 2016, About 9 years ago
Hi Douglas.
Do not let the council bully you under any circumstance. Their action are in breach of the legislation but it is easier to target the landlord for recovery rather than scummy tenant. see copied info below. we use it all the time and never had a claw back in years from few pounds to several grand.
Can I point out that as long as the
landlord did not at any time collude
with the claimant so as to cause the
overpayment nor acted or neglected to
act in such a way as to contribute to
the period or amount of overpayment.
Reg. 101 (2) states that, where the
overpayment arose as a consequence of
a misrepresentation or failure to disclose
a material fact by or on behalf of the
claimant, the recovery should take place
from the person who misrepresented
or failed to disclose that material fact.
Regards
Colin