Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jeremy Smith
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:22 PM, 14th February 2014, About 11 years ago
Do you have any photographs of it before it was changed?
Perhaps photos when you bought the property?
Anything else that would prove where the original fence was would be very helpful to your case.
Obviously you have already consulted your title deeds, do they help, usually they are vague in relation to exact fence positions?
Before your original tenant leaves, you must get them to declare that they are witness to the fence line being moved, and get their new address if possible, in case you need to contact them again.
Ed Atkinson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:01 PM, 14th February 2014, About 11 years ago
In addition to the law there is consideration of whether you will be paid following a win in court.
It seems he is a landlord too, as his home address is not the property itself. Can the Courts force his tenants to pay you? Is it a refurb and sale? If so can the Land Registry record a dispute which will mess up his sale until it's resolved. Is he employed? That will all help. But it sounds like a Small Claims Court case, which I'm told often end up with the successful claimant never being paid.
Certainly get the Land Registry details for his property which will only cost a few £'s and I think will give his home address.
If his side is tenanted, you could go round for a chat to see what they know. Also google him and use any legal way possible to get info on him. Someone years ago was selling us a car privately via Autotrader and he decided to check me out online. When I collected it he showed me his research results on me... he'd done well.
So be your own private detective for a while before deciding on major action.
Mandy Thomson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:55 PM, 14th February 2014, About 11 years ago
As everyone is probably aware, the Land Registry title plan will only record a general boundary, but as it seems this person might have redrawn the boundary by more than this, the plan might still be useful as evidence.
As this is an area that's notoriously difficult to resolve, I would try the RIC http://www.rics.org/Global/RICS-Boundary-Disputes.pdf RICS Neighbour Dispute Service - assuming you haven't already done so.
ian
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:08 PM, 14th February 2014, About 11 years ago
Personally I would just put it back as it was in the void period as the materials are already on site it will cost a lot less than legal action, what can he do about it if you do ?
John Daley
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:26 PM, 14th February 2014, About 11 years ago
Hi Paul,
This is serious but not by any means disastrous. Your neighbour is trespassing on your property and obviously attempting to gain possession of your land by enclosing it into his holding.
The law is that the trespasser must be in possession for 10 years before he can apply for title so his position is poor.
You now need to keep written records of everything including dates and times of calls. Print all your emails on this subject now and keep them somewhere safe.
Do not under any circumstances accept any cash from this guy to allow him to keep the fences as they now are. You absolutely must accept nothing less than the return of the fences to the original lines on your title deeds. You will need to get a copy of your deeds and the plans so you can work out where your fences should run. It is not as authoritative but your Council's website may well have maps showing the boundaries which you can print for free.
In this first instance you need to find out the home address of the other guy, failing that, you know his name and the address of the adjoining property. Write to him by recorded delivery at any and all addresses you can find.
Demand that he return the fences to the original position, include a copy of the plan, by a certain date, say 8 weeks later, or you will instruct solicitors to begin proceedings for possession. Warn him that if you have to go to law you will seek to recover all costs from him.
Don't put up with any negotiation or debate, he will try to put you off. All you want is the original boundary.
When the 8 weeks is up, if he hasn't moved the fence go straight to a good lawyer. The law here is not very complicated but is procedurally critical, it is in your interests to go to law to recover your property.
This route avoids costs up to the point where you appoint a lawyer and you should get costs back if it goes to court.
I hesitate to say this because it can go really wrong but if you are certain of the boundary you could just move the fences back to the original. But you'll never get a penny of the costs back doing it this way.
Ed Atkinson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:41 PM, 14th February 2014, About 11 years ago
And Google Earth will help. There should be a way to get historic versions of it if the current one already shows the moved fence. The satelite option in googlemap may work, but I don't think it gives image dates etc.
Streetview might also have images of use, but probably not in this case.
Jeremy Smith
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:49 PM, 14th February 2014, About 11 years ago
Yes, materials are there, but uprooting concreted-in concrete posts will take some work, and need some more concrete to do so.
A Thought Out-of-the-box again,
if you don't mind the posts, and you want to move the fence, put a 5 - 6" spacer on each post (leave them in the ground on your side) and fix the fence to the other side of the spacers, where the fence line used to be, this would be very easy to do and not involve that much work.
- how long is the fence ?
John Frith
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:52 PM, 14th February 2014, About 11 years ago
If you don't have photos of the old fence positions, I would look at Google Earth. The measuring tool on there may not be accurate enough for you, but it will show that he's only recently taken the apex bit.
Usually the garden boundary line will follow the natural boundary between the two houses, so I would try and document the amount the new fence encroaches over that line.
Paul Eastabrook
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:52 PM, 14th February 2014, About 11 years ago
Reply to the comment left by "ian " at "14/02/2014 - 15:08":
Many thanks to you all for your comments and suggestions. I am currently leaning towards a mix of all suggestions.
I am currently favouring Ian’s direct approach as the pragmatic option. Ed’s suggestion about approaching the neighbouring tenant has given me an idea whereby I will ask my managing agents to inform her / him / them that work will commence during the changeover period which may stir the owner into some sort of response. Then I will be able to follow things up through the small claims court for recovery of funds incurred assuming that he actually coughs up. I have found out some aspects of the individual’s lifestyle, including where employed, but just not the precise address. I do have the Land Registry outline for both properties though which appear to be remarkably accurate.
With reference to Jeremy’s comments, I hadn’t actually thought about getting a statement from the current tenants as I hadn’t actually met either of them until just over a week ago, but that would be very useful to support my claim, so will certainly be going down that route too now.
Mandy is quite correct with regard to Land Registry plans but, fortunately in this instance, the slightly irregular shape of the rear boundary line that each of the neighbouring properties share with the commercial premises at the far end of our properties are replicated in very good detail in the plans, as I discovered when I visited the organisation concerned to verify the lines, courtesy of a very co-operative Facilities Manager. That means that my own boundary lines meet each other at a point which also matches up with this other neighbouring commercial property’s border, making confirmation much easier.
So, next step is to book the work in and ask the managing agents to make contact with next door, plus a written statement from my own tenants. I’ll get the court papers during the coming week and sit tight until early April. Many thanks everyone.
Paul Eastabrook
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:13 PM, 14th February 2014, About 11 years ago
Some more good suggestions coming in since my last post. I've just tried the Google street view satellite facility but notice that the large tree two doors away is obscuring all the neighbouring gardens from the air, as they are all quite small The length is about 60 feet but in a triangular shape. Concerning John (Daley)’s comments, I am in accord with all your points but was hoping to avoid using a solicitor myself if at all possible as I’m reluctant to incur more costs that I may not ultimately get back. I did investigate the small claims process some years ago and it looked fairly straightforward so was hoping to be able to go it alone. Do I take it that you would think this might be unwise of me?