Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up8:55 AM, 15th February 2014, About 11 years ago
Hi Mick
Based on what you've said I think you are going to be very disappointed.
It is highly unlikely that a national letting chain such as Your Move is going to sort out free boilers for you. They should help your sort out ongoing maintenance, for example, organising contractors to fix a fence that's blown down or a leak but that's about it and you still pay.
Yes they should organise things likes Gas Checks for you in a timely manner but you still pay for the Gas Check and if they forget you remain accountable. In other words, you get the fines etc. if they screw up in any way. However, there is some comfort in dealing with a National chain because if they are negligent you can sue them if you are out of pocket if they do screw up and you know there's a decent chance they will have the funds to pay up if you win.
It seems to me Mick that you are having some difficulty in getting your head around the difference between getting somebody to manage your property and to do what you do to add value. Obviously there is a line that has to be drawn. You wouldn't expect to buy a run down wreck and for the letting agent to organise the fitting of new electrics, plumbing, bathroom, kitchen, decorating, roof, doors and windows for 10% of the rent would you? Of course not, but they will deal with ongoing maintenance issues, well they will if you are lucky enough to pick a decent agent anyway!
Mick Roberts
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Sign Up9:10 AM, 15th February 2014, About 11 years ago
Yes, I'm already on the case with the free boiler. It appears they've not done the paperwork for any Landlord before, so that shows as u say, they don't normally sort out free boilers for Landlords.
Right, so buck still lies with me then on the timing of the boiler service etc.? Hmm., so still got to keep my own diaries then.......
Yes, it seems I'm adding a lot of value at moment. This one alone if I managed myself would be approx. £1800pa more for maybe 10 hours at outset. And maybe 5 hours throughout the year.
My mate keeps telling me I won't be happy with Agent-He has approx. 10 with agents-as some of his houses are empty 4 weeks between tenants. Not great rents. AAhh what do I do? Got to test the water I suppose, see if there turns out to be not many phones calls.
See if there turns out to be just one little admin each month with monthly rent & repairs statement.
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Sign Up9:35 AM, 15th February 2014, About 11 years ago
My own feeling is that, if you already have the systems in place to self-manage, choosing a "better" property might give you the lower hassle that you are looking for. I'd agree with Mark that the lettings branch of a sales agent is less likely to be good at what they do than a specialist.
With the existing size and strength of your portfolio, might you be better building your own management team than farming it out to a whole new business?
Adrian Jones
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Sign Up9:37 AM, 15th February 2014, About 11 years ago
Morning Mick,
I've been in this game for nearly 30 years. Like any other profession you get good ones and bad ones - about 50/50 in my experience.
My advice is to keep in touch with the agents and definitely keep a diary for gas certificates.
Just because you're paying them commission don't assume you can rely on them. In particular keep an eye on any work they say needs doing. I have had experience of very dubious quotes eg £400 to retile a bathroom when all that was required was a clean down with mould remover.
I'm interested in the free boiler replacement for tenants with Child Tac Credits. Grateful for any advice.
Mark Alexander - Founder of Property118
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Sign Up9:37 AM, 15th February 2014, About 11 years ago
Reply to the comment left by "Mick Roberts" at "15/02/2014 - 09:10":
That maybe so Mick but from what you have said, if you use an agent to manage this particular property you are doomed to failure before you start and you will never really understand the benefits of using an agent.
When you have a nice property which is newly refurbished that the time to think about using an agent. Before you just jump in though, think long and hard about which agent you are going to use. Compare their charges and the service they offer. Check they belong to ARLA, NALS, RICS etc. and then check out the staff who are going to be dealing with your tenants. Do you really want a blonde bimbo straight out of college to be dealing with your tenants and your investments? Yes they might look lovely when you pop into their swanky offices and they make you a lovely cappuccino with chocolate sprinkles on the top, or when they rock up in their Mini Cooper S with corporate stickers all over it but you have to see beyond that. You also have to realise that you are paying for that, AND, so are your tenants!
The other difference between the market you are in now vs buying lower yield properties is that you SHOULD be able to recover and rent arrears and damages. You shouldn't get many either so that's where your costs should plummett along with the hassle factor. Bear in mind that tenants who get nicer houses expect to have to pay for referencing. If your agents charges too much for that your prospective tenants might look elsewhere and that's a main cause of void periods in nicer properties. Also, does your agent do viewings in the evenings and weekends. bear in mind that nicer properties rent to working people so it's difficult for them to do the viewings during normal working hours.
I can see this is going to be a massive learning curve for you, as much as if I decided to do what you do.
I'm here to help when you need me so please keep the questions flowing.
.
tony tony
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Sign Up9:41 AM, 15th February 2014, About 11 years ago
Reply to the comment left by "Mick Roberts" at "15/02/2014 - 09:10":
mick ill manage it for you give me a message, im also in the L.HA Market and live in nottingham and ill manage everything for you boiler fitted maintenace gas certs etc i have a portfolio of 25 house myself nowhere near as big as you but i do understand the benefits mkt , and i do keep upto date with legislation regards ts
Romain Garcin
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Sign Up9:42 AM, 15th February 2014, About 11 years ago
Mick, note that there is no such thing as "agent in place".
The current agent works for the current landlord. If you were to buy the property you would automatically inherit the tenant but not the agent.
If you wish the current agent, or any other one, to manage the property on your behalf you will have to explicitly hire them.
Fed Up Landlord
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Sign Up10:04 AM, 15th February 2014, About 11 years ago
Mick,
Be careful with the agreements etc. If the tenancy agreement is in the ex vendors name then get it changed into yours. Likewise serve a Section 48 Notice informing the new tenant of your ownership. Without it you are not entitled to ask for rent. If find that when I take over a property that is already rented, either for myself or others, I change all the paperwork over. New tenancy agreement, new deposit protection, new inventory.I convince the tenant to give up the old tenancy in exchange for a new one. If you had to evict the tenant and the tenancy agreement is in the old vendors name then this can cause problems with the Judges. likewise if you have not served a Section 48 Notice. If they are behind with the rent and you are not lawfully allowed to request it then they cannot be in arrears.
Mark Alexander - Founder of Property118
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Sign Up10:21 AM, 15th February 2014, About 11 years ago
PS You no longer have the monopoly on silly pictures Mick LOL
.
Phil Ashford
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Sign Up10:21 AM, 15th February 2014, About 11 years ago
Hi
I'm also in Nottingham and own a local letting agency.
You do not need to stay with the agent that is in place. They are the current owner's agent, not yours if you buy it.
The vendor may need to settle with the agent, but that is not your consideration.
Where our landlords have sold, we've continued with management. But, that is because we've struck up a new relationship with the purchaser and become their agent. The agency's T&Cs should detail exactly what they will be responsible for.