Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Beaver
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Sign Up14:34 PM, 24th November 2022, About 2 years ago
Reply to the comment left by Otto at 24/11/2022 - 11:47I know. The problem with modern tech. is that it requires a competent occupant to use it. In theory if a house is super insulated and airtight then it costs less to heat. If you are running a fan rather than opening a window then even your least competent tenants are going to realise that the fan takes electricity, opening the window doesn't but opening the window makes the bathroom cold.
In practice one of the problems with modern airtight houses is that they are short of 02, high on CO2 and full of respiratory pathogens and dust if nothing circulates the air; they need ventilation.
The way high tech. houses solve this is that they have heat recovery ventilation systems. But they only work if they are turned on, if the electricity is on (no power cuts) and the tenants don't turn them off. If you put in ground source or air source heat pumps (which go off when the electricity is off) they only work if you don't leave the windows open. So all of this tech. stuff relies on you having tenants who have the wit to use it and the time to supervise their children and stop them turning things off, or opening windows that shouldn't be open.
A traditionally built house with cavity walls, a properly maintained roof and a modern gas condensing boiler is relatively robust. If tenants turn the heating off, close the vents and shut all the windows then you can have problems with ventilation; the black mould is just the bit of the ventilation problem that is visible.
So some tenants will be wanting to turn power off to keep heating bills down and that's likely to cause a problem. When we burned coal in a lot of our category E and D houses (i.e. most of them) a lot of that stale air just went up the chimney.
Hamish McBloggs
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Sign Up17:01 PM, 24th November 2022, About 2 years ago
I shopped a landlord once. It was a waste of time.
In 2014 we 'won' a tenant. A young family. Our policy to visit prospective tenants at their current place.
Victorian I think. 3 storey, overgrown garden, cast iron guttering hanging off and tress growing from the bits that weren't.
The downstairs subdivided and subdivided.
The family lived in a double room accessible through the truncated and shared kitchen via a work top that had to be raised; akin to the end of a shop counter.
Fuse board out of a museum. Fire safety not present. Ancient and probably untested counter top 2 ring hob.
The tenants would be driven to the cashpoint on a weekly basis by the landlord when the landlord wanted the rent. And woe betide them if they weren't in at his convenience. Rent paid in cash, no receipts, nothing.
All tenants kept themselves to themselves; presumably terrified of the LL.
I contacted the LA to be told that nothing could be done without evidence.
Maybe Gove's success could be significantly improved if, rather than ignoring someone like me, just take a statement and proactively investigate and shut this LL down!
... or would that mean 20 more people to house on an aready strained LA budget?
Best leave it then eh?
Hamish the despondent
Porky
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Sign Up17:13 PM, 24th November 2022, About 2 years ago
Reply to the comment left by Hamish McBloggs at 24/11/2022 - 17:01
You would think the tax man woukd be very interested in him?
It's that sort that give the PRS a bad name.
Boris
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Sign Up17:25 PM, 24th November 2022, About 2 years ago
Reply to the comment left by Otto at 24/11/2022 - 11:47
I've started fitting 'Humitity' fans into bathrooms on unswitched fused spurs. The fans turn on with the light, & off only when humidity drops below acceptable level. The unswitched fused spur means at least that they have to remove the fuse to turn it off.. no simple switch
Clint
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Sign Up17:33 PM, 24th November 2022, About 2 years ago
Reply to the comment left by Otto at 24/11/2022 - 11:47
I have had several tenants turn off the extractor fans saying that it uses too much electricity and turn off the central heating.
Porky
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Sign Up17:59 PM, 24th November 2022, About 2 years ago
Reply to the comment left by Clint at 24/11/2022 - 17:33
I'd be surprised if they consume more than 10 Watts or 0.01 kW. Even at 50p/kWh that's only half a penny per hour. They must be desperate not to afford that.
Clint
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Sign Up18:10 PM, 24th November 2022, About 2 years ago
Reply to the comment left by Porky at 24/11/2022 - 17:59
More recently, I tend to arrange for the switches to be where they are not clearly visible. I have even had vents for chimneys and other necessary vents blocked.
Claire Smith
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Sign Up19:26 PM, 24th November 2022, About 2 years ago
£678,000 to use behavioural science to change landlord's attitudes? Most landlords have a perfectly good attitude and the rest need to be forced out of the sector as education is unlikely to help. Am I being cynical in thinking that the 'educators' will have connections to government and getting silly salaries?
Porky
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Sign Up19:28 PM, 24th November 2022, About 2 years ago
I'm sure a tenant will find the switches after acfew weeks unless they are idiots.
To be fair the main reason I've found they are switched off is because they are too noisy. It seems stupid for them to always to turn on when the light is switched on. It would be far better if they operated only on detected humidity level.
Hamish McBloggs
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Sign Up9:39 AM, 25th November 2022, About 2 years ago
What about changing the behaviour/attitude/beliefs of a tenant?
Our agreement for a flat we owned, like many I'm guessing, had a 'do not dry clothes in the flat' clause. We provided a condensing washer dryer.
On every visit I find that washing was being dried everywhere. It was being taken in, apparently part of the tenant's new portfolio career.
They were told not to dry clothes in the flat and the clause pointed out numerous times.
The tenant shut the trickle vents too. I have no idea why but it's not nice having a stand up row over the purpose of an effing trickle vent.
Then I get a complaint from the tenant about condensation and the presence of mould around window frames so I write and explain, visit and explain.
They complained that the mould was damaging their curtains.
I visit & explain but nothing changes.
Then the tenant has to see the doctor with some repiratory ailment, probably caused in part due to the presence of mould and the stress of a poor standard of accommodation.
The flat was brand new. This tenant was the first tenant in this flat.
To assist breathing, the quack recomended the air be kept humid by placing saucers of water on radiators.
So the mould and condensation gets worse. No matter what I say or write, the laundry continues, saucers everywhere and because I'm not a doctor so I'm not allowed to point out that the problem is self inflicted.
With the torrents of condensation I personally cleaned all the mould, explained the clause in the tenancy agreement... again ... explained the trickle vents ... again ... explained the reasons for the condensation and subsequent mould .... again. I left them with sponges and mould cleaner. But apparently 'chemicals' are bad for them and they must steer clear of 'chemicals' (Doctor's orders) so the tenant hoped my mould cleaning didn't exaccerbate the breathing difficulties.
I told the tenants to visit any other flat in the block and realise that it is their behaviour and not our flat. Just air the b****y flat every now and then, Open the windows every now and again.
I don't know if they did visit any other flats but the tenant informed me they'd contacted the LA regarding me and the problems and that there had been a visit from some department or other and I would be hearing from them.
The LA never contacted me.
The tenant fell 8 weeks behind on the rent. I proactively sought debt counselling and support for them, helped them with their budget, helped identify where the money is going. I spent hours and hours trying to help them.
The response was to join a gym, eat more takeaways and get a sky subscription causing them to fall further behind then tell me it didn't matter and that it was alright for me - I've got loads of money.
We had done what we could. This type of inadequacy, ineptitude, ungracious willful stupidity is for trained social services and psychyatrists and not a LL.
The final conversation I had on their behalf with Christians Against Poverty, who were doubling themselves up to help by negotiating reduced and modified/consolidated payments went something like:
',,, some people simply will not be helped and will always blame others. We're walking away now and you should too. We need people like you, your debt counselling is second to none, do you want a job?'
I served a section 8 which was vigorously defended and it cost £1000's. Barristers up from London and everything. It was a slam dunk for me but a bloody one.
Although I could ramble on for hours about this tenant, my final comments are:
In the light of the recent sad news I was pondering what would have happened to me had this tenant gone to hospital or worse. Would the 'system' of grown ups have found as I found or would I have been sent to pick up the soap in the showers?
The LA didn't contact me. Why? Perhaps a grown up visited and saw the problems for what they were and dispensed some reality? I don't know, But I'm very glad I wasn't forced to lock horns with them.
The Doctor who prescribed saucers of water and no chemicals may well have been right. BUT the diagnosis is damned without context and root causes not fixed.
Hamish