Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Rob Thomas
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Sign Up13:41 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Richard Peeters at 20/03/2019 - 13:19
I don't disagree with you there!
Monty Bodkin
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Sign Up15:03 PM, 20th March 2019, About 6 years ago
Reply to the comment left by Rob Thomas at 20/03/2019 - 12:17"Would you spend nearly £30,000 in legal fees pursuing someone for £1,200?"
Unless you've seen the claim form, you don't know what the £30K was for.
As a landlord, I would certainly spend whatever necessary to defend myself. The financial implications of a conviction would cost me a lot more than that.
Luke P
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Sign Up11:57 AM, 21st March 2019, About 6 years ago
Reply to the comment left by Old Mrs Landlord at 20/03/2019 - 12:55
I’ve written a separate article about the whole ‘no fault’ wording on S.21, see:
https://www.property118.com/emotive-meaningless-words-no-fault-referring-s-21-notices/
Mike
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Sign Up12:33 PM, 23rd March 2019, About 6 years ago
I rented a 3 bed house through a lettings agent in Harlow, to a single parent with two young children,
just 3 weeks before Christmas , the agent phoned me tos ay he is going to serve a S21 notice to her because she has not paid her rent, my reply was hold on why has she not paid the rent, what is the reason or explanation from her, the agent said she has ignored all his letters and reminders and won't answer the phone.
I then told my agent that I don't like the idea of giving a bad news to a tenant 3 weeks before Christmas, I asked him to not serve the notice just yet, let them have a nice Christmas, and we will see it into the new year, but the agent said he has already posted the notice.
I replied fair enough, I have her number on the copy of my tenancy agreement and I will try and contact her and find out why she has stopped paying rent. I phoned her and she answered her phone promptly, and she explain to me her situation with her housing benefit, which she said is going to be sorted out in January and she promised to catch up and start paying regularly again.
I said that is find as long as you commit to it, I will tell the agent to cancel the notice and for her to continue living there.
However, like Mr Ferguson , he said when you see a problem coming, take action straight away, if you don't the problem will come back later, so he is quite right, I gave my tenant a chance , but she abused it, she did not pay regular rent, her cheques bouncing, and by now the agents had also abandoned me, so I was on my own, and then I served her a S21 Notice and had to hire a solicitor to do that, by the time any court hearings came I was down by 6 months of rental income.
Indeed, you have to balance the situation a bit, firstly it is wrong to evict anyone just before a festival time, unless their behaviour was causing a threat to property or other people, yes indeed stress to children should be taken into consideration, but tenants should also bear in mind we do not provide free shelter, we are running a rental business, if tenants bought their own property on a mortgage, how far will they go without paying repayments before they are taken to court for an eviction and repossession.
Tenants should also not expect miracles, we home owners get same problems like heating packing up, and we book engineers who may not come straight away, nothing in this world is instant , if you are sick, you still have to make an appointment with your GP, you can't walk straight into a GP surgery and expect to be seen, in an emergency you would need to go to a local A&E, same way if there was a housing emergency you would need to go and see your local Authority to house you if you are threatened with homelessness.
Landlords raeley like to evict good tenants unless there was a good reason, such as selling up due to retirement or upon death of the landlord, or if a partner pulls out, so tenants should not take rented houses for granted, my local 99p shop sold cheap affordable things, particularly pet food, cheaper than even some of the largest major chain of stores, but it is too sad if they did not make enough profit and had to0 close down and now I will have to go further away and pay more to feed my cats and dogs, why is housing any different, tenants should know a rented house is a rented house it is not a permanent home, it is not forever, landlords circumstances can change suddenly.
More importantly if some bad tenants start to wreck a property they know they will get evicted, if you cannot respect pother people's property, why should anyone care for your plight when you don't give a damn. Let us be fair. You cannot expect to rent a house and convert it into a all week private disco and playing loud music, having wild parties every weekend with large gatherings, smoke from BBQ, in which case I suggest you get your own house.
Chris @ Possession Friend
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Sign Up12:41 PM, 23rd March 2019, About 6 years ago
Reply to the comment left by Mike at 23/03/2019 - 12:33Giving a Section 21 Notice is not 'evicting someone' - its a Notice saying that in 2 Months time, the Landlord will consider the next step, which is a 3 month court process.
A Sec 21 served before Xmas is not going to see the tenant in court until at least April !
Sometimes a Sec 21 notices has been known to 'focus a tenants mind' and its a necessary business step.
Of all the Landlords I've assisted with Possession, virtually all have left the process a lot longer than they could have taken action. [ This costs Landlords Money ! ]
Many of them out of mis-placed ( in my view ) compassion which has not been deserved or played out as being warranted.
Consulting advice as early as possible can often save part if not all the cost of an eviction. - as Possession Friend explains to their clients. - we can't act before we're approached.
Mike
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Sign Up21:59 PM, 23rd March 2019, About 6 years ago
Reply to the comment left by Chris Daniel at 23/03/2019 - 12:41
yes Chris, indeed I full understand the mechanism of evicting tenants using both section 21 and 8, what I mean was I did not consider giving tenants a bad news just before Christmas, let them celebrate their xmas without undue anxiety lurching over their minds and not enjoy their Christmas with their or her family and children.
Of course one of the biggest impact of someone who owns hundreds of houses or even thousands like MR Ferguson is that when he decides to retire, it can have a bigger impact than a landlord with one or two properties, the program fails to tell its viewers that there may be a handful of very rich tenants with hundreds of properties, where tenants could suffer more as more people are being evicted in a short space of time and they all might not be able to find an alternative property, perhaps the Government can bring different laws that effect tenants when their landlord ios mega rich and owns hundreds of properties, a different law for those who own less than say 20 properties. By that I mean they would be forced to sell their assets with the tenants in place, so any buyer will have to agree to buy with the tenants in, possibly at a slightly reduced price, the new owners could check the history of the tenants before agreeing to buy and negotiate a price with sitting tenants.
Monty Bodkin
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Sign Up10:02 AM, 25th March 2019, About 6 years ago
Reply to the comment left by Mike at 23/03/2019 - 21:59
So effectively an assured tenancy. Which tenants can currently negotiate and pay for now. The reason they don't is because any landlord in their right mind would want at least double the AST rent for such a one sided agreement.
Those who fail to learn from history are doomed to repeat it.
As for not sending a section 21 before Christmas, if you hadn't undermined your letting agent, then possibly your tenants wouldn't have blown the rent money on Christmas presents and would still have a decent home. That's not being a good landlord, that's being an amateur.
Rob Thomas
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Sign Up10:29 AM, 25th March 2019, About 6 years ago
Reply to the comment left by Monty Bodkin at 20/03/2019 - 15:03
The programme did not suggest the £30K legal expenses were for fighting the council. It said it was for trying to recoup the £1,200 from the tenants. FW is going after the tenants for this money (he didn't dispute this) - if it had been spent fighting the council he wouldn't be able to go after the tenants to get it back.
As I said before, keep supporting these kinds of actions and just wait and see the amount of new regulation we have to face, because programmes like this can be very influential as MPs will see them and feel action must be taken. If Rackman was alive today would you be defending him?
Monty Bodkin
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Sign Up11:17 AM, 25th March 2019, About 6 years ago
Reply to the comment left by Rob Thomas at 25/03/2019 - 10:29
"If Rackman was alive today would you be defending him?"
Assuming you mean Peter Rachman, then no I wouldn't defend him as he was a slum landlord.
I fail to see the connection.