Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up15:08 PM, 15th March 2019, About 6 years ago
Hi Ulf,
I found the Valuation Tribunal Service >> https://www.valuationtribunal.gov.uk/your-appeal-type/council-tax/
Rob Crawford
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Sign Up17:13 PM, 15th March 2019, About 6 years ago
Why fridges in the rooms? I wonder if the fridges were not there, the vo may have left the council tax as was. The fridges and small communal spaces could be considered as encouraging eating in the room.
michaelwgroves
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Sign Up9:12 AM, 16th March 2019, About 6 years ago
This is a worry for all HMO owners. You should research what defines a room as having its own council tax banding. Then consider removing those items to return it back to a room.
Remember it’s got nothing to do with council, you must progress with VOA.
Please post back with your research.
Rob Crawford
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Sign Up23:20 PM, 17th March 2019, About 6 years ago
Hi Ulf, you need to read this VOA page, scroll down to Code of Practice, Visits and Branding of HMO's: https://www.gov.uk/guidance/understand-how-council-tax-bands-are-assessed also: https://www.landlordlawblog.co.uk/2018/10/25/valuation-office-agency-odds-enforcing-agencies/
Essentially, if you have provided an en-suite and then you added anything else making it seem a self-contained bedsit then it's likely to be CTax banded as such. If you supply a fridge in the room you are encouraging the tenant to maybe provide his/her own kettle and maybe a portable hob (£35 from Ikea!) that can be hidden in a drawer....a kitchenette! I see many purveyors of rent-to-rent who adapt properties to get a maximum return. Heavily adapted houses that were once family homes, they really are pushing the boundaries and VOA are wising up to this.
michaelwgroves
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Sign Up11:24 AM, 18th March 2019, About 6 years ago
Rob, Thanks, some good links. I read these in their entirety, which lead onto further reading. Of particular interest is practice note #5 https://www.gov.uk/guidance/council-tax-manual/council-tax-practice-notes#practice-note-5-disaggregation-of-dwellings
Which reads:
"d) The degree of structural adaptation. This is the only measurable element of the legislation. The greater the degree of adaptation towards self containment, the less likely it would be for discretion to be exercised and vice versa. Adaptation will vary merely from the provision of a separate lockable door to full self containment with kitchen, WC and washing facilities. In judging the degree of structural adaptation, care should be taken in considering whether a ‘kitchen’ exists as a result of significant structural changes or just use of a sink with typical white goods and moveable furniture one may find in a kitchen, which are actually chattels, eg fridge, cooker, microwave, kettle, tables, chairs etc. Imagine the building empty and cleared of furniture and moveables – would the facility clearly constitute a kitchen or kitchenette?"
Test cases typically talk of bricks and mortar, that being the fundamental rule of the legislation. Shared electric and access to other shared facilities appears irrelevant. If the room is self contained it will be banded. In my case I have no on suit, so this is helpful but not definitive. I am in the process of installing kitchenettes', so I will be careful not to infringe above. I'm thinking a kitchen sink, freestanding fridge and microwave. Therefore as above, merely removable white goods, nothing structural. Although this guidance not is not making a statement, more asking a question, so it's still not clear, but at least you know what the Valuation Officer is looking for.
Rob Crawford
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Sign Up12:21 PM, 18th March 2019, About 6 years ago
Reply to the comment left by michaelwgroves at 18/03/2019 - 11:24
Seriously! I would not install a sink, fridge or microwave. Or at least speak to VOA first and confirm your ok before spending money. Also, consider, a sink in a room without a WC! Guess what that will be used for?
michaelwgroves
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Sign Up12:39 PM, 18th March 2019, About 6 years ago
Reply to the comment left by Rob Crawford at 18/03/2019 - 12:21
In a small HMO I would agree completely, but unfortunately in a larger HMO this decision could be taken out of your hands. Suppose a 10 bed HMO with a single kitchen. HMO Licence might limit 5 rooms per kitchen. So do you lose a room for an extra kitchen, or put 5 kitchenettes in. In reality it's never straight forward, so you should consider all options before installing a kitchen, kitchenette or something you hope is not considered either!
Rob Crawford
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Sign Up13:18 PM, 18th March 2019, About 6 years ago
Reply to the comment left by michaelwgroves at 18/03/2019 - 12:39
But the subject question relates to a small HMO - hence my response was for that and not larger ones - in that respect I agree with you.
Heather
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Sign Up16:07 PM, 18th March 2019, About 6 years ago
Hi! I am also in the process of being 'knobbled' by the local authority. For anyone else out there in the same boat, it seems there is someone in the council trawling tho ads, and my letting agent unwittingly advertised one of my bedsits as 'self-contained' As it happens, I had just refurbished a bedsit, with new kitchen area, and by chance, it aquired, what was originally a shared shower room, as it's own, thereby making self-contained. I am happy to hold my hands up and say this is a flat, although it shares gas central heating with the rest of the house and washer/drier in the cellar. However, the inspector who is due to visit from the council this week informs me that not only would this be classed seperately for council tax, but the remaining 7 (small) bedsits, all of which have their own kitchens (when I originally converted the house some 26 years ago I was given a booklet by the council indicating space standards for bedsits; 2 ring hob, a metre of worktop etc etc, which I adhered to) and some now have their own showers, tho all share toilets. Speaking to my local council in Lincoln where I have another HMO (which is not where this HMO in question is) as far as they're concerned it's clear cut; unless it is self contained, i.e. has it's own kitchen , shower or bathroom, including toilet, it's not a flat!
I've had the house 33 years, and still have a way to go on the mortgage. My plan was always to keep it, especially as it was my first house, and to leave each of my 4 children a house a piece, but now it looks like I'll have to sell because it's no longer viable. I charge £350pcm for a small bedsit with kitchenette down one wall and a small shower cubicle off. Can you really see that a tenant would be willing to pay Band A council tax on top, even with single person discount? NO!!! So the landlord takes another hit!!!
My problem is with the way this is being rolled out in a very underhanded way...my agents deal with hundreds of landlords with properties such as mine, and tenants who live in them, and yet they say they have never (yet) come across this problem. Am I the first? Why am I being singled out? My friend down the road has a very similar property and has recently had his HMO inspection. They were happy to renew his licence on the basis there were 7 'bedsits' though 1 was a 'flat', like mine. Why does the Council simply walk across to the Private Sector Housing dept and get a list of all landlords with HMO's and knobble the lot all in one go....probably because it would be in the national press and there'd be uproar!!!
Finally, if this is the way things are going because Councils are skint, I can understand it. However, the definition of a flat or bedsit needs to be more clearly defined across the board, and not this moving of goalposts all the time. Secondly, maybe there should be another tier, or even 2 more tears under band A to take account of bedsits that are nearly but not quite self-contained flats, and also shared houses. As it stands it's simply not fair, and after all this it looks as if I'll have to sell up...very sad. H
Harlequin
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Sign Up16:41 PM, 18th March 2019, About 6 years ago
The bottom line is that if someone can live in there independently then you are liable for council tax. It doesn't matter that it is the size of a postage stamp - it doesn't even have to be fully self contained, I had two valued who shared a bathroom on another floor - the valuation officer came in without my knowledge and the first I heard was when the bills came in for each unit with very odd 'addresses' - 'first from middle' for example when there is only a left and right, when I queried it I was told that they were entitled to come in so tough - they hadn't seen the units, they refused to tell me where they had the information (incase I subjected my tenants to harassment which as it's their bill not mine isn't going to happen and I've never 'harassed' a tenant) and it was a guesstimate to the value so a couple were not even at the lowest level! I argued the case on size, history but the end result is the same, if they decide it is a liveable unit then it is, The valuation officer by her own admission had not visited the 'rooms'. I stopped arguing when she said that she could go back 7 years in back council tax. It is a very hard concept to take on board, I'd listen to it then say 'tell me again?'
Irritatingly I had also just renewed my HMO license at vast cost - I called my HMO man who was as mad as hell saying that they are crying out for low cost housing the in borough then they 'go and do this'. He said that to get it back to HMO status (have to confess it had some changes over the years) - it would be more than taking over one room for a kitchen and disconnecting kitchens in other rooms. It was licensed with room and kitchen, they now had mostly own small showers, not all. But a return trip is tricky, he did explain and it made sense at the time.
It was an absolute nuisance, fortunately the tenants were very good about it, my rents weren't high and I dropped them a little and put a couple of communal routers in - if they can save £25 on their wifi package which most have I felt it would help - the council tax they had to pay for what was essentially a small bedroom was between £80 and £100 as it's a high spending high charging labour London council - this is as much as my own property which is very valuable (because I'm old and worked for it) in a conservative low taxing borough - it is senseless.
During my conversations I brought up the 'victimisation' and was given a long list of other properties that had been hit with this latest tax nearby.
Surely council tax is to pay for your services in the borough, this isn't fair when one house suddenly pays 10 x - bring back the pole tax I say it was the fairest system but didn't appeal to those who had never paid and probably still don't. No one said life was fair.
The annoyance of course is that this debt is yours when the place is empty - tenants are quite vague about filling in forms, or getting around to signing up on line and I found I was paying £20 here, £50 there because they had guessed their tenancy date frankly it is too much trouble to question it and send in their tenancy agreements and because of the way they were named, total confusion over the name of the room - and led astray by the array of names for this one property, with middles/mezzanines/upper/lower. I did suggest that it would have been a lot easier to have called me and we could have done this together but it seems they prefer the awkward way - as does Environment Health by the way, they much prefer to just turn up and have someone call you from the property, they then accuse you of 'denying access' when you suggest an appointment would be much easier as they can then have access to all rooms (another little issue I'm having!)
Don't even think of upgrading now - you'll have building control to contend with.
I've just sold this and the landlord has given it to a housing agency for disadvantaged/problem/previously homeless people, it is now an absolute hellhole - no cleaning, no maintenance, mattresses out the front, drunkenness and worse going on - and the council are not in the slightest bit interested - and he claims maximum rent as they are all on benefits so around 70/80% more than I was charging and perfectly happy with - one rule for one ....
Landlords are being hit now from all sides - we are the new used car dealer it would appear.