Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Appalled Landlord
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Sign Up13:05 PM, 14th September 2018, About 6 years ago
Reply to the comment left by Gromit at 14/09/2018 - 12:49
Richard Lambert, CEO of the NLA, was abject in the last two TV appearances I saw him in.
The first was on Channel 4 News last month. The board at the start of the programme said the number of “People registered as homeless after “no-fault evictions” (in England)” was 4,580 in 2009 and 16,320 in 2017.
But we all know that the tenants will have been at fault unless the landlord wanted to increase the rent, sell the property or move in. And that S 24 has forced some landlords to sell.
Richard Lambert should have made these points but all he was shown saying was that removing “the no fault possession process will cause a great deal of disquiet amongst the landlord community because it is an underpinning of the current system”.
Any viewer who is not a landlord would say “disquiet - so what?” and “underpinning - is that something to do with foundations?” It was a wasted opportunity. Useless against the Generation Rent propaganda.
The second time was on the Victoria Derbyshire programme about Shelter’s mendacious allegation of general discrimination against HB tenants by large letting agents, also last month. She asked Lambert why letting agents-slash- landlords were discriminating. He said he was shocked that they were doing it and said three times that he did not know the reason. He said there had been ”a great reduction in the number of landlords who are prepared to work in the benefits market”, but he did not explain why. He did not mention that S24 was forcing rents up beyond the reach of HB tenants, or forcing landlords to sell up and evict them. He did not mention the disaster that is UC.
Lambert said a ban was wrong, unethical and unlawful - even though a discrimination lawyer and Shelter’s Director of Communication had both just indicated that this has not yet been decided by a court. He betrayed his members by criticising them instead of defending them.
He seems afraid to criticise tenants, and afraid to blame government actions like disallowing interest.
Larry Sweeney
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Sign Up13:15 PM, 14th September 2018, About 6 years ago
Yes Lambert' interview was shocking. The paucity of his argument further proof of how useless the NLA/RLA are.
To Follow up on this article, I will shortly produce a new Article titled the "Great Betrayal". I am currently collating some facts but the bottom line is that Landlords will be shocked to the core at the Collusion of the RLA with a council and their involvement with a scheme riddled with illegality. A Situation far worse than any of us could have imagined.
Mark Alexander - Founder of Property118
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Sign Up13:53 PM, 14th September 2018, About 6 years ago
Hello All
Thank you for the very kind and supportive comments left on this thread.
In terms of numbers, Property118 served 11 million user sessions last year and our forums and News are, and always will be, free to use and funded entirely by donations and sponsorships, well over 50% of which comes from by Neil and I personally.
We are flattered that people think we could build the perfect lobby group to represent landlords, but the reality is that we simply don't have the resource to do that.
Neil is full time just running the Newsletter and monitoring the forums whilst I am hoping to retire from Tax Consulting next year after I have passed on my knowledge to an accountancy business which has retained me for 12 months to do just that.
I also worry about the effectiveness of the NLA and the RLA and some of their policies but the reality is that they are the best placed to represent landlords at the moment. Rather than encouraging people to cancel their memberships with these organisations, my preference is for more to join them and to make it very clear what is expected of them.
If threads like this make them squirm a little and re-think some of their policies then Property118 has achieved its objective, i.e. "to facilitate the sharing of best practice"
Larry Sweeney
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Sign Up14:06 PM, 14th September 2018, About 6 years ago
Hi Mark.
As you can see from the comments, landlords hold Property 118 in high esteem. I fully understand your reluctance to get further involved and yes it would be a time consuming exercise. I will submit another article shortly which will blow the RLA out of the water it is explosive. For that reason alone I could never support that organisation and clearly Property 118 readers are sick to the teeth of these useless bodies, so Im afraid I disagree with the advise to waste dues on these organisations. For Landlords to support them , there would need to be a monumental change in their approach, and I dont forsee that. They cannot move with the times nor do they understand the frustrations and difficulties faced by our community. Would you assist with contacts if a new Landlord Group was to be set up. What I mean by that is supply Landlord contact details to get such a group up and running. In the Meantime every Landlord in the UK needs to be appraised of the extent of the betrayal I Allude to.
Richard Adams
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Sign Up14:06 PM, 14th September 2018, About 6 years ago
Larry's post is spot on in all respects. As to Property 118 taking over from NLA/RLA to represent all landlords effectively it would be great if it happened but a truly massive undertaking for Mark & Neil. Bear that in mind please. When this forum was set up post the West Brom splendid victory some of us lobbed in a tidy sum to form a fund for fighting similar actions. Mark reminded me recently two such actions have been successfully won hence the funds used were regained via costs awarded. There is therefore some money in the pot but how it is used is really up to Mark. I've no idea how the numbers of members of this forum have grown since its inception. Those who wish to post are invited to donate but it is not mandatory otherwise I believe membership is 100% FOC. I wonder how many Property 118 members who use and benefit from Property 118 have never lobbed in any money at all? Maybe everybody should as a start base for any change in what Property 118 does and achieves like being a representative body for all landlords?
Paul Routledge
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Sign Up14:37 PM, 14th September 2018, About 6 years ago
Hi Larry,
landlordreferencing.co.uk / Tenant referencing uk.com has been going for 8 years with its tenant histories and has 100's of 1000's of problem tenants registered that no other referencing company has.
Throughout our 9 year period we have been trying to get the NLA and te RLA to accept our legal site to protect landlords from taking one anothers bad tenants and they will not support us and do you know why?
Because there is no money in good tenants all the products they upsell to their members are related to problems they will have in the future.
Please do not take someone elses bad tenant use tenantreferencinguk.com
Larry Sweeney
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Sign Up14:44 PM, 14th September 2018, About 6 years ago
Hi Paul,
Perhaps any new organisation could link with your company to offer this service to members. Terms to be discussed but I definately think such a service invaluable and yet further proof of how useless the current organisations are.
Mark Alexander - Founder of Property118
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Sign Up14:56 PM, 14th September 2018, About 6 years ago
Reply to the comment left by Larry Sweeney at 14/09/2018 - 14:06
Hi Larry
If a landlord group was established and we agreed with its aims and objectives then naturally we would support it. However, there are limits. We cannot just give peoples contact details to another organisation for example, that would put us in breach of GDPR. However, we could promote the organisation on Property118, as we already do with all landlord facing organisations that wish to contribute articles or promote their events free of charge in our Events section.
Larry Sweeney
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Sign Up23:08 PM, 14th September 2018, About 6 years ago
Thanks Mark.. I know you will promote a new organisation if we proceed. I do have some infastructure in place and with Landlord / Tenant referencing in place, perhaps it is not a such a mountain to climb. Without any doubt what so ever There is a massive void and we need to get real representation. A new organisation must without doubt drive the RLA/NLA out of business. That is the reality. We cannot mince words . Its either a new Agressive organisation picking up members weekly or the Status Quo ,Tired outdated Council loving Organisations sucking cash from any source, rather than 100% representing members.
Jim
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Sign Up12:34 PM, 15th September 2018, About 6 years ago
I have written to the RLA & the NLA many times and asked them to start a national shame campaign against our City councils and the Government to highlight some of the immoral policies that they have imposed upon landlords. They constantly acquiesce instead of learning how to fight! By fight my suggestion has been the Ghandi approach of "No cooperation" with the Government or local City councils, instead of meetings and talks with the Government why not start to work against them!!! Start shame campaigns!!!
I never ever get a reply when I send them an email about various landlord issues and recently when I read their web articles I would even say that they have started to seem pro tenant even when the landlord could be in the right.
The letters RLA & the NLA no longer stand for Residential Landlords Association and National Landlords Association they now stand for their new meaning which is the Residential Letting Association and National Letting Association!!!!!!!!! This is because they are more interested in selling courses and teaching you how to be a professional landlord than fighting for the rights of the landlord.
I have been a member of the RLA for about 25 years and the NLA for about 15 years and I will CONTIUE TO BE A MEMBER as I think they are an amazing resource and I know they do lots of hard work hard behind the scenes, but they need to learn how to fight!!!
I have asked each association to ask their members for their members thoughts on a strategy of none cooperation to the City councils and Government and national shame campaigns but as usual I had no response. Yes I have the correct email address.