Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mkahn
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Sign Up20:26 PM, 24th December 2018, About 6 years ago
Reply to the comment left by Mark Alexander at 24/12/2018 - 20:06
Hi there
Thanks for your response.
Actually it was not in our knowledge before that he was violating the contract. It is discovered a few days ago. Now is holidays time. I am waiting for the things to get back on track in few days time and will let you know the latest.
Michael Barnes
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Sign Up15:50 PM, 28th December 2018, About 6 years ago
Reply to the comment left by Mkahn at 24/12/2018 - 20:26
If tenant is a company, then it is not an AST, so S21 has no effect.
NTQ is required.
Also if tenant is individual and is not living there, then it is not an AST.
NTQ is required as well as S21 (in case tenant moves back).
Mkahn
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Sign Up10:08 AM, 29th December 2018, About 6 years ago
Actually a clause of contract says, if tenants (company) doesn’t move out after expiration of S21, a court order is required to get back the possession. The main thing is, how to get rid of this middle man, who is getting rent from actual tenants but not paying to the owner of property.
Mkahn
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Sign Up10:22 AM, 29th December 2018, About 6 years ago
Actually a clause of contract says, if tenants (company) doesn’t move out after expiration of S21, a court order is required to get back the possession. The main thing is, how to get rid of this middle man, who is getting rent from actual tenants but not paying to the owner of property.
Mandy Thomson
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Sign Up11:44 AM, 29th December 2018, About 6 years ago
Reply to the comment left by Mkahn at 24/12/2018 - 19:53Section 21 is only valid for an assured shorthold tenancy. A tenancy to a company and/or a tenancy to party that doesn't live in the property is a common law tenancy, not an AST so you need to serve notice to quit. If you've used an AST template for the agreement I would advise serving BOTH notices.
Also, try to deal with your tenant directly and not the occupiers. If you do have to deal with them, especially if they start paying you rent, write to them and advise there is no tenancy between you and them and any money will be accepted as occupation charges, not rent.
I would also strongly advise you to join a landlord's association so you can get some advice.
Mike
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Sign Up13:10 PM, 29th December 2018, About 6 years ago
I am compelled to add my comments in reply to Neil Patterson's comments where he wrote:
"You need to be very, VERY careful about this. Once a property has been let to a tenant it is effectively his. He is entitled to live in it without interference from the landlord.
This is set out in a clause (rather quaintly called the ‘covenant of quiet enjoyment’) which is implied into all tenancy agreements, whether it is set out in the written terms and conditions or not. Mostly it is.
So the landlord has no right at all to go barging in, whether he thinks the tenant is there or not. After all a tenant does not HAVE to live in the property if he does not want to. Also, he could be on holiday, in hospital or in jail. None of which entitle the landlord to go in and repossess.
So the fact that the neighbours have not seen your tenant there for a while does not mean that you are legally entitled to just go in and change the locks. For example, if the tenant was merely on a long holiday and he came back to find that you had changed the locks he would be entitled to an injunction to get let back in again and financial compensation from you, "
I beg to differ, once a landlord has taken appropriate course of action, i.e. gone through Courts seeking possession based on non-payment of rent, and the tenants do not come to the court to defend the case, they are out! it is simple as that, we landlords do not provide charity, or housing benefit service for tenants, once a court has given you authorisation to seek possession, tenants are out, they cannot have their cake and eat it.
If it appears without any doubt that tenant appears to have moved out, a landlord can go in and change door locks, provided of course enough notices and warnings were given to the tenant by means of letters dropped at home, or text messages sent to tenant or emailed to him, make it known to him what your intentions are , if assuming tenant is on holidays, he can respond to your text messages, or emails.
How can tenants be so irresponsible that they can go on holidays for months without arranging to pay rent?
I just kicked one such tenant out, I obtained a court possession order and court awarded me immediate possession, it did not even give 14 days for tenant to leave, Court gave me "forthwith" possession meaning I could walk in straight and remove all tenants goods and store them safely somewhere for him to collect and re-rent the place. we cannot go on swallowing insults and losses. It is time tenants learned they are not above the law. A court possession order means just that, provided the tenant is not on the property, door locks can be changed, but of course if he was on the property then they cannot be changed and one must then go back to the court to authorise court bailiffs to evict a tenant. If a tenant has self evicted and left his stuff behind, you go in change door locks and put his stuff somewhere safe, notify him by email or text messages, giving him ultimatum to remove his belongings, from the premises . see below on
Torts (Interference with Goods) Act
Selling the tenant's goods Clearing out the tenant’s goods
Property that the tenant leaves behind still belongs to the tenant and normally should be returned to the tenant.
If you throw away property belonging to the tenant which subsequently turns out to be of value, you may be subject to a claim from the tenant for damages.
If the tenant does leave things behind when they leave, you may charge for the cost of clearing them out of your property.
Torts (Interference with Goods) Act
The Torts (Interference with Goods) Act 1977 states that the landlord can dispose of goods left behind - as long as you follow a certain procedure.
Firstly, send a letter by recorded delivery to the tenant stating that you intend to sell/dispose of the goods and give the following information:
Your name and address (where you can be contacted regarding the tenant's collection)
Details of the items held
The place where they're held
The date on which you intend to sell the goods (this must give the tenant a reasonable amount of time to collect the goods, say two-four weeks)
You must make sure you keep a copy of this letter.
If you're concerned your tenant won't accept the recorded delivery, consider hand delivering the letter so they can't claim they didn't receive it.
Try to contact the tenant
If you don't have the address for the tenant, you'll be able to sell or dispose of the goods if you're able to show that you made reasonable attempts to locate them.
This is best done by instructing tracing agents. Many will offer a ‘no-trace-no-fee’ arrangement.
Providing you keep the the tracing agent’s report stating that he can't find the tenant, you should be safe from a claim from the tenant if you sell or dispose of goods left behind.
Selling the tenant's goods
If any items are sold, the proceedings of sale are, strictly speaking, the property of the tenant.
But you're entitled to deduct the cost of the sale, any rent arrears outstanding or other money due to you from any money you make from selling the tenant's goods.
In my tenants case, I evicted them in their absence, they went on a long holiday without paying me any rent, what do they think I am? a Charity? I am not, so I filed a possession case, court awarded me forthwith possession and I got in and removed all their goods for storage, tenant then came back 1 week after the court hearing date! I had changed door locks, he looked at me, I replied what do you take me for? 6 months without rent what did you expect? he went away and removed all his stuff , good riddance of irresponsible tenants, about time they stopped taking the piss.
Mike
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Sign Up13:23 PM, 29th December 2018, About 6 years ago
If a court has given landlord a possession order, tenants did not defend, and the date of possession came and went, no sign of tenants, then it is safe to assume that the tenants have left leaving their belongs behind, change door locks, leave a notice on the door to contact the landlord, when the tenants do come back, tell them about the court possession order, show them a copy, and tell them why you have changed the door lock and now they have no right to enter the property apart from collecting their stuff, possession order is a legal order and you are not breaking any law, you did not evict tenants, they had left leaving their possessions behind, to be collected later, what else do you think you have to do wait forever?
Mkahn
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Sign Up13:25 PM, 29th December 2018, About 6 years ago
Thank you Mandy Thompson . My solicitors opinion is , to get court order once for all to get possession since it is mentioned in contact but I am losing the rent every single day and middle man is grabbing it putting me and my family in financial hardship . Solicitor is also increasing his bill for emails, telephone calls etc beside writing letters and preparing a case for court order. He doesn’t agree with me to go to the property and speak to actual tenants .
Mike
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Sign Up13:32 PM, 29th December 2018, About 6 years ago
If you want to play it more safe, and do not want to face surprise counter claim from the irresponsible rouge tenant still trying to do his best to rip you off, you can of course apply to the court for bailiffs and pay a small fee and wait a few more weeks then go there with the bailiffs, and change the door locks, regardless of the tenants belongings which you must then to proceed as per trots Act
Michael Barnes
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Sign Up13:40 PM, 29th December 2018, About 6 years ago
Reply to the comment left by Mike at 29/12/2018 - 13:32
The law says that the tenancy does not end until the court order for possession is enforced.
I believe this to mean enforced by bailiffs, not entry by LL.