Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up18:20 PM, 28th March 2016, About 9 years ago
Reply to the comment left by "Steven Tennant" at "28/03/2016 - 17:20":
Hi Steven
Yes I know Stewart, he has been there since before I even started work there, but I do not know the others. I'm really glad that their scheme is working well now, as I thought the HB change to the 30th percentile would have caused them a lot of problems attracting landlords, as it is not a leasing scheme so if tenants don't pay (or HB stops) then there is no income for the landlord. Am I right in thinking it is a tenant finding scheme, with a deposit guarantee, and a bit of help sorting out the Housing Benefit claims? - I've not contacted them for about 4 years so perhaps things have changed.
When I worked there (2010), they were only allowed to refer families that were statutorily homeless, so that excluded the thousands on the council waiting list, or other families in housing need, and limited the referrals to those families to whom the council had a legal duty to re-house. As most of these families knew that the Council had a legal duty to re-house them, they usually refused private rented accommodation preferring to remain in emergency accommodation until they were offered a council house. - Perhaps that option has been removed.
Why are you moving the properties over to charities on company lets, i.e. rent to rent schemes? I can think of many reasons for doing this (hence why I run a "not for profit" rent to rent scheme), but I wonder why you have chosen this as your preferred letting option?
Bob Plumb
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Sign Up19:09 PM, 28th March 2016, About 9 years ago
Reply to the comment left by "Gary Dully" at "28/03/2016 - 11:32":
I wholly agree with your sentiments Gary, I used to call it DSS in the day don't go near, Capitol appreciation i think we have seen the best part of that for several yrs to come now, low inflation isn't going to help either, I have always put rent yield at the top of my priorities and like you say any increase in value is a bonus, for me i took the long term view.
Claire Smith
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Sign Up23:09 PM, 28th March 2016, About 9 years ago
You need to do a lot of research. 'Better' areas tend to have lower returns but less hassle and voids. Hopefully your friend can help you work out what is in demand. Don't start with an HMO and avoid LHA - too many problems if you need to evict. Good luck but do get some education first.
Stephen Harding
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Sign Up9:25 AM, 29th March 2016, About 9 years ago
Well, I have no idea how my post on another forum ended up here, I stumbled across it doing my research!
Firstly thank you all for your replies. Since my original post, I have done a significant amount of research into this, including reading tenant forums to get a feel for the other side of the business.
I have already concluded the DSS and HMOs are not going to happen. The former is a veritable minefield, the second not something I would look at being a novice. I am looking at properties in South Yorkshire, and moving to the Dales, so not too far away, but a reasonable distance.
The idea of speaking with local letting agents to find out demand is a good idea, as that will give a better idea of location as well as property type, although i am veering towards 2/3 bedroom semis.
Whether or not to use a letting agent is a problem I need to solve. Being a novice, i am thinking it would be wise, but the number of incompetent or bordering on criminal agents out there is giving me cause for concern. Closer to starting out, i will try to get feedback on forums and do more due diligence on specific agents, but i think I would be unwise to start off on my own.
Flipping is still an option, but i have not looked into this to any real depth. I have a retired builder who would be prepared to view with me, and also knows the good plumbers, electricians etc. that I would require.
The research has kept me very busy, and I will not even be starting for several months.
Oh, two hard fast rules I have learned.
Never let to friends
Manage the deposit yourself.
Hazel de Kloe
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Sign Up21:49 PM, 29th March 2016, About 9 years ago
Hi Stephen
Looks like you've certainly had plenty of 'two pennyworth' views on here! Perhaps I may add my own, seeing as you are still yet to 'make a move', as it were.
The first question I always ask clients is 'what would you like to ultimately achieve?' This goes both for revenue created as well as lifestyle. Other contributors have rightly suggested that you need to think about how much input you want to have in your business, as well as the more usual financial considerations.
It is really good to see you taking your time to think about what you are doing rather than rushing in headlong...
In my view, you need to have a clear understanding of how much income you'd like to create within, say 3-5 years, and how much time input you want to have, both building and running your business. It seems you have already narrowed down the options to your preferences based on the research you have currently done. You may find this article I wrote (a couple of years back now) helpful in terms of hitting what I call the 'sweet spot'. Hope it helps. 🙂
http://www.martinco.com/news/2014/04/29/how-to-hit-the-investing-sweet-spot/#.VvrnsPB4WK0
Stephen Harding
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Sign Up9:18 AM, 30th March 2016, About 9 years ago
Reply to the comment left by "Hazel de Kloe" at "29/03/2016 - 21:49":
Hi Hazel and thanks, I have now read it.
I am looking to invest in a Yorkshire market town that is undergoing major regeneration. it has already had some of this, with a new transport hub and improved rail and bus services to nearby cities, with more planned this year and next.
I look at how long properties are on the market, both to sell and rent. I look at location relevant to the market I wish to attract. I am looking at yields of around 8% which are marginally below the yields currently available to give me a conservative estimate of what the actual yields will be.
Capital appreciation is not an immediate concern, but it is in the long term, and the regeneration of the area will help in this.
I intend to ensure properties are of a high standard, without being luxurious as this is not my target market, i am aiming for £80-£120k purchase price.
I am also looking into commercial renting, but i think that would be better served through an investment vehicle rather than directly.
Manchester Landlord
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Sign Up10:22 AM, 2nd April 2016, About 9 years ago
I hace been involved in property for a long time and own a substantial property portfolio. I honestly can not wait for the day when I have disposed of the whole lot and have a decent capital sum to invest elsewhere for alternative income. My advice is don't get involved in property, especially residential property. If you are still working why not invest up to 100% of your income each year into a pension from your £460k lump sum and get tax relief. Hold a balanced portfolio of stocks bonds and property funds etc and take a moderate return of 5-6% per year free from tax. Withdraw the funds when you stop working, pay your taxes and enjoy your life. Forget dealing with all the agrovation that property brings - all tenants whether they are dss, student or professionals are a hassle you don't need. If you do decide to go ahead - good luck.
Chris Chance
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Sign Up15:20 PM, 2nd April 2016, About 9 years ago
Hi Stephen,
This is not the advice that I assumed you expected to receive on a property site but here is my 2 cents worth.
Take the 400k, divide it into £75k chunks and invest it in different banks/building society to ensure that it is fully covered by the FSCS protection. If you are lucky you might get a wonderful 1%!, but is should be safe.
Keep your mouth shut about your windfall, and continue as the old unemployed Stephen. No flash new cars, or bimbo blond.
Definitely do not move to be near to your "friends" the realtor and builder. Friends and business is not an easy mix. I invested in a property on the advice of a "friend" realtor and builder, and got royally screwed, and not the lovely orgasmic type that you see in the movies.
Take a year out on developing yourself. Get fit, get healthy, get some hobbies, make new friends, travel, both in UK and abroad, do some good deeds, widen your network, study etc etc.
Now maybe I am not greedy enough but £460k at 55, with no mortgage debt is a great place to be in. How much more do you want to get? My personal opinion is that the real estate game is in for a rough ride at the moment, and you are in a fortunate position to sit back and watch it play out. It's all well and good when you hear the stories of millionaires made in real estate, but it is a long term investment, and can be a lot of hassle and some real stress.
So take a year out, balance yourself emotionally, read, research, enjoy, and then at the end of the year, make some reasoned, thought out decisions, about your future generally, your investments and real estate if that is the way you opt to go.
Good Luck.
Stephen Harding
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Sign Up20:48 PM, 3rd April 2016, About 9 years ago
Reply to the comment left by "Chris Chance" at "02/04/2016 - 15:20":
Chris,
That is not advice I will ignore, it has some sense to it. The friends I refer to will not be a part of the buy side, they will merely point out sensible areas and give an indication of renovation costs. No friends or friends of friends will be tenants if I do BTL, which after two weeks of research is now looking less likely. I am interested in a possible flip or two, I may invest some money in property funds that are minimally invested in london or the south east. i am fully aware that there is no such thing as an easy way to make a fortune, apart from the lottery (which i do not do anyway).
Not overly sure about travelling, done a lot of that, and it is now so much hassle due to high levels of security everywhere. Do not worry about the "gold diggers", I am wise to that sort of person.
I need to find something to get involved in, with some income. sick of financial services, and after nine months of total rejection, they can get lost! BTL seemed a good idea, but to be a good BTL landlord with decent tenants is to have little do to, which defeats the object.
Property bought in the right area is a wise investment, however i would like to get a business going, and whilst BTL is not completely discarded, I need to find out other possibilities.
Alison King
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Sign Up22:46 PM, 3rd April 2016, About 9 years ago
I have a different take on all this as I am relatively new in property and so have not been stung as badly as some other people by the recent changes. I bought my first two properties three years ago with the intention of paying off the mortgages as quickly as possible. That means I am not over-exposed now and can even afford to be a bit bolder as I have equity now that was not expected.
My initial motives were to maximise the returns on my savings, safeguard my financial future into retirement and to have my own business. I was frustrated in my day-job and yearning for a challenge.The whole property thing has been an adventure that I have enjoyed enormously, the properties have performed well, I have great tenants and I've provided them with good homes.
The important thing is to do plenty of research and make sure the sums add up. Zoopla and Rightmove are great tools for that. You and I are fortunate that we can move forward knowing that legislatory changes are a risk factor that has to be taken into account. People who began investing earlier were taken by surprise and many have had their plans and dreams destroyed.
I suggest you start with one or two fairly cheap properties on a straightforward buy and let basis and see if you enjoy being a landlord. Then you can think about HMOs, conversions etc later if you want more of a challenge. Personally I don't use agents. That would defeat the purpose as managing the properties is the most interesting part. Online agents like Upad are good for the initial advertising and to help filter the applicants but I like to be in control of things like tenant selection, the deposit, the rent collection and the tenancy agreement. I'm in the NLA and they have on-line courses and all the forms you could ever need.
The first property is the biggest learning curve and you can expect to make mistakes and have a few anxious moments. After that it gets easier and you also get to find out about other options. HMOs, Commercial property, conversions, holiday lets, partnerships, rent to rent, SPVs, SIPP and crowd funding..... it's a big and fascinating world.
I recommend going along to local landlord groups as they are friendly and provide a wealth of ideas. I do know people who have been very badly burned, but most haven't and if you are cautious and take the time to study the market, property can be rewarding; financially and personally.