Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up7:18 AM, 18th February 2014, About 11 years ago
Yes Your Move Estate Agents. Used to be Halifax, GA, several others. They now seem to be trying to get loads of rented. And I know some of the gals VERY well, been buying off some of them 15 years & they do tell me, they do have the odd non payer for 6 months, even after all references.
tony tony
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Sign Up10:01 AM, 18th February 2014, About 11 years ago
Reply to the comment left by "Mick Roberts" at "15/02/2014 - 09:10":
Mick how do i get in touch with you tried face book ,but no joy regards ts
Don Holmes
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Sign Up10:20 AM, 18th February 2014, About 11 years ago
Reply to the comment left by "tony salmon" at "15/02/2014 - 09:41":
Hi Tony
great to hear you are busy and looking to expand, fancy meeting for a coffee and seeing what we might do to help each other?
check out my profile on here, or take a look at http://www.godirect-franchise.com and give me a call I look forward to meeting you. Regards Don
Mick Roberts
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Sign Up8:05 AM, 20th February 2014, About 11 years ago
Reply to the comment left by "tony salmon" at "18/02/2014 - 10:01":
Got your details via Mark, will contact u soon, snided at moment buying quality houses & selling some less quality ones.
tony tony
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Sign Up10:47 AM, 20th February 2014, About 11 years ago
Reply to the comment left by "Mick Roberts" at "20/02/2014 - 08:05":
ok mick thanks , ive also sent you a email with mu phone number ,speak when you get a minute regards ts
Steve Gibson
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Sign Up17:59 PM, 24th February 2014, About 11 years ago
Reply to the comment left by "Phil Ashford" at "17/02/2014 - 18:07":
Hi Phil. I'm currently considering puchasing an existing student let. This has five existing tenants currently on separate tenancy agreements until 30th June 2014. A single AST has also been signed with new tenants that commences 1st September 2014. The current landlord uses an agent and he has told me I would have to take over the relationship with the agent until the current ASTs have run their course.
I was relieved to see from your response that this is not the case as I want to manage the property myself. How should I go about communicating this to the agent? Do I need to do this or does the outgoing landlord need to end the relationship? Also does the current landlord need to recover any deposits left with the agent and also any rent cheques that may have been paid in advance by the tenants (I think quarterly posted dated cheques have already been taken)?
This is the first time I've been involved in such a purchase but I would expect all deposits and pro-rata rental payments to be handled by my conveyancer as part of the sale completion. I then assume I will have to create new AST agreements and deposit protections with all of the tenants. Is my understanding correct? If so would you recommend moving the five students currently in tenancy onto a single AST agreement as opposed to the five in place at present? The landlord had to let it this way because a prior sale fell through and he could only let it a room at a time as it happened too late in the rental cycle to secure a ready made group. They are all currently coterminous agreements hence my suggestion.
Could the tenants refuse to sign new AST agreements as they have one in place already? I see someone mentioned issuing something called a Section 48 notice. Does this move their obligations under their existing ASTs to the new landlord? If not is there some other way of doing this?
Phil Ashford
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Sign Up0:11 AM, 25th February 2014, About 11 years ago
Reply to the comment left by "Steve Gibson" at "24/02/2014 - 17:59":
Hello Steve
An agent has an interest in ensuring they get their appropriate management fee as negotiated with the current landlord.
If the sale didn't happen, the agent would get their usual fee.
The sale, triggers the end of the contractual relationship for that house, since the agency agreement is between landlord and agent. The landlord will be liable for whatever 'exit' fees for the early termination of that contract.
Agents may try to take a 'pragmatic' but dubious approach. Rather than fight with the outgoing landlord to get the exit fees due, just position themselves in a way that any new landlord will become a client. Some will achieve that by truly offering a quality service, some will 'scare' you into it by false claims - like that you as new landlord must form a contractual relationship with them. Remember, you do not, the agent has no power over the property, just a contractual relationship with landlords, of course, you as a landlord get to choose if you enter that relationship.
Equally, outgoing landlords may wish to try and mitigate their 'exit' fees by negotiating with the agent and agreeing to 'convince' a new landlord to go with the agency. Thus, the exiting landlord saves money and the agent keeps the business!! You can see the conflict of interest!
If the agent wants to keep being awkward, I'm quite happy to represent you pro bono. I am a landlord and owner of an agency, I despise this practice in the industry and will quite happily have an Agent to Agent 'chat' about your position.
Now, if you do refuse the agency's work, the outgoing landlord will have a bill to pay. The outgoing landlord may try and seek to recover that in a revised purchase price from you... Since 'you are the one costing them money because you're being awkward with the agent'. You can see that this scenario could get messy....
Witt regard to the ASTs. The change of house ownership does not change the rights of the tenants and their ASTs. You will become the new landlord, issuing them with valid contact details and all terms will become between you and them. I would recommend reviewing all the ASTs in place and checking for conflicts with the group Joint AST in place, and also whether s21s need to be immently issued.
Steve Gibson
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Sign Up10:44 AM, 4th March 2014, About 11 years ago
Reply to the comment left by "Phil Ashford" at "25/02/2014 - 00:11":
Thanks for your detailed response Phil. You really know your stuff, or you're psychic because you pretty much described how the negotiation has developed. The agent is asking the current landlord for payment of the full annual fee to break the contract. The basis of this claim is they have put some of their best tenants in the house as they thought is was going to be managed. Had they known, they would not have pushed the letting of this house and would have pointed the contracted tenants towards one of their other managed properties. They do actually let non-managed properties but such properties are clearly not pushed as hard as the managed ones. I wonder if the landlords paying them to advertise non-managed properties realise this!
As a consequence the landlord is trying to re-negotiate the price with me. My response has been I believe I am already offering a very good price based upon the fact it is let. Hence if I now have to pay the costs of letting it it makes the house less valuable to me.
To be fair the landlord is happy to come to a compromise. However what really annoys me is I think the agent is taking advantage of the current landlord. Whilst I can understand they have costs that need to be covered I can't understand how this equates to 100% of their annual fee. Is this normal practice? Would there normally be a clause in the contract covering early termination of such agreements as I can't imagine this is a unique occurrence?
The landlord is a nice old guy and wants an easy life. He's asked me to talk to the agent, which I'm happy to do. However I don't hold the contract with them so I suspect the only conversation they will want to have with me is to persuade me to take their management.
My other concern is that if we settle and pay off the agent, and if new tenancy agreements are required due to the change of landlord, could the agent approach the tenants already lined up and contract them for a different property? Your original response suggested the current ASTs would stand however I received a response from Neil Patterson of Poperty 118 stating new ASTs would be required. This suggests the current ASTs would become null and void and would allow the tenants to break the agreement. Is this the case?
I'm becoming really concerned that I could end up paying over the odds for the property,the secured tenants from September 2014 could walk and I then end up with a void as I will have missed the student intake window.
All further guidance appreciated.
Regards
Steve
Fed Up Landlord
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Sign Up11:10 AM, 4th March 2014, About 11 years ago
Steve,
A Section 48 is notification to the tenant of a new landlord. Without this you cannot legally ask for rent. This needs to be done on the first day you take possession of the property. Serve by first class post with certificate of posting to each tenant,( in addition to personal service)
The issue with new ASTs - I was under the impression that the rights of the old landlord then transfer to the new landlord. But in conversations with the NLA I too was advised to draw up completely new contracts as if in the case of an eviction under Section 21 ( and we all know how difficult County Court Judges can be) then if the landlords details on the Section 21 do not match those on the tenancy agreement then its down the snake to the bottom of the board to start all over again. The problem is - the tenants are not obliged to sign the new agreement so in such cases you have to grin and bear it and hope no S21 procedure is required.
Fed Up Landlord
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Sign Up11:13 AM, 4th March 2014, About 11 years ago
And forgot to add - it is unlikely that the conveyancer will get involved with the deposit side. Moving deposits from one landlord to another is normally at the behest of the "controlling agent" - who is the one holding the money in their deposit protection scheme account - DPS. You will need to ask them to transfer it over. If they do not its a pain to get DPS to do it without their consent.