Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mike
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Sign Up11:55 AM, 3rd December 2018, About 6 years ago
Stand up for your rights and shout and scream, rally and protest until you are heard. Do nothing then expect more abuse.
Jack Craven
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Sign Up15:00 PM, 3rd December 2018, About 6 years ago
I would be very worried as it sounds to me as though the tenant was still claiming benefit for the property unbeknown to the landlord.
bean
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Sign Up15:21 PM, 3rd December 2018, About 6 years ago
I take it we are dealing with direct HB payments to Landlords.
The HB is only able to be clawed back if the Landlord accepted directly from the L.Auth the HB due to the Tenant.
There has to be a contractual relationship between the Landlord and L.Auth.
The Landlord would then have to recover the clawback from the Tenant.
It would appear that there is no legal reason why the L.Auth could not recover the HB from the Tenant.
Chris @ Possession Friend
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Sign Up16:56 PM, 3rd December 2018, About 6 years ago
Speaking of Tax-payers money, and reading Brokenballs' proud exclamation of over 400,000 first time buyers helped by Section 24 landlords ( on, No, sorry, that's what he meant to say - but said, by Help to Buy. )
Call me a cynic, or just plain speaking - whichever you prefer.
Kate Mellor
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Sign Up22:51 PM, 3rd December 2018, About 6 years ago
I had two tenants in the same block get done for over-claiming in short succession a few years back (pretty sure one was caught & grassed the other up), but fortunately the council pursued the tenants directly and didn’t try to claw back the payments from us as direct recipients. I felt extremely relieved as at the time I’d heard horror stories from other landlords on here in different areas who had had their council clawing back payments. I wouldn’t take a housing benefit tenant now without a guarantor. Not for anything.
I have a few long-termers without guarantors. Four are great, but two I 100% do not trust to pay once UC kicks in fully in our area. They are 100% being evicted in the next 12 months. I feel pretty guilty about this to be honest, but I know that once they are receiving direct payments that is the last rent we will see.
Basically between impending UC horrors and HB clawbacks from councils for tenants thieving government funds its a real disincentive to landlords to pad out the social housing gap! 😳
bean
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Sign Up22:59 PM, 3rd December 2018, About 6 years ago
There are some really deserving HB Tenants. However i would rather reduce the rent and take a private Tenant.
I will never get involved with the L.Auth again.
More hassle than its worth.
The only exception is where the L.Auth is the Tenant.
Bill irvine
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Sign Up20:43 PM, 4th December 2018, About 6 years ago
Hi Robert
As an experienced landlord, providing accommodation to benefit reliant tenants you should never be surprised by Council decisions, although, I have to say, yours is a bit unusual, given your tenant vacated in 2015 when presumably payment to you ceased.
Clearly, it looks like HB has continued to be paid to your ex tenant until a decision was taken recently to cancel retrospectively. The retrospective effect also suggests an overpayment has occurred. But, as he's no longer your tenant, and HB stopped in 2015, you shouldn't lose sleep.
Going back nearly 5 years is not a common thing, but neither is it unique. If a tenant claims HB they, on completion, make a statement that the information provided is accurate and that they'll notify the council of any changes material to their claim, which includes changes to income, capital, household make-up, new address etc.If they fail to comply with that obligation they'll be expected to pay back any overpayment which may arise. Where payment is made to the landlord, under one or more of the "safeguarding" provisions, they also become similarly obligated to notify the council of any factor, they could reasonably have known, might affect the award of HB. In their case, the tenant's temporary (in prison, hospital, residential home etc) or continued absence from the address is something that should be reported. Again, failure to report could result in the landlord being equally held culpable.
I dealt with a case three years ago, where the council, one of the London Boroughs, revised a decision, going back 18 years, creating a £76.6K overpayment with a demand that it should be paid in 7 days. I represented the tenant, whose landlord was her two sons. The Council knew of their relationship but decided, because she couldn't produce a copy of her original AST and evidence of rent payments, through a bank account, direct to her sons, the tenancy was non-commercial and contrived to abuse the HB scheme. The Council initially reduced her overpayment by £66K after a few emails from me and later a First-tier Judge chased the Council for the other £11K.
I regularly read comments on landlord blogs, as to the alleged threat, posed by receiving LHA direct. Much of what is claimed is untrue and in those cases where councils do pursue recovery from landlords, appeals invariably succeed.
Bill Irvine
Mike
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Sign Up1:01 AM, 5th December 2018, About 6 years ago
Talking of tax payers money, should the BTL landlords be given any relief on their interest payments of their loans and mortgages from the public pot? (S24) because that is what it is if you call it tax payers money.
This is why I said there is no such thing as a public pot or tax payers money, once you have paid your taxes, its no longer your money, it is the Governments funding or budget and we have no say how they can or should spend that money. How would you feel if you found out that it was your money that killed innocent children in war torn countries, as your money was used to buy weapons and other military hardware to bomb enemy where innocent children also died in collateral damage, let that blame lie on our Government and not on us the tax payers, so we can have clean conscious.
If you employ staff, and they use their wages to buy a weapon that kills someone, would you then be responsible for the killing? So no such thing as tax payers money or public funds!
It is council budget, they are given this money to do things for us, provide us with service and help those who are in difficult situation, if a HB tenant claimed unlawfully and you were paid their HB directly, you should not have to pay it back, I would call that a theft and illicit money, no better than prostitution, so don't let the LA act as desperate frustrated prostitutes, that is what they are if they insist upon clawback. Bloody prostitutes!
Appalled Landlord
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Sign Up9:26 AM, 5th December 2018, About 6 years ago
Reply to the comment left by Mike at 05/12/2018 - 01:01
You are confused. Deducting costs like mortgage interest from receipts is not receiving money from the “public pot”, it is the normal way to calculate taxable profit, under Generally Accepted Accounting Principles which are used by every enterprise in the country.
Disallowing the interest, thus creating fictitious profit, means we will be contributing tax to the public pot at higher rates than any other type of enterprise in the country.
Mike
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Sign Up12:59 PM, 5th December 2018, About 6 years ago
Appalled landlord, my apologies, I admit I am no good at the accounting world, you may well be right, and I think it is the way we perceive things differently, from many different angles, indeed the Government allows tax relief on the cost of borrowing in most businesses and enterprises, which gets offset against their profits and so most enterprises do not have to pay tax on cost of borrowing, yet BTL landlords have to pay tax on the cost of their borrowing which is now being phased out completely over a few years, indeed totally unfair and another heavy blow to landlords. We landlords are getting bashed left right center and we are just taking one after another of these punches, one day we will take the last blow and fall forever, we can only take so much, does anyone think it can go on like this, no I don't think so, it is at a breaking point now.
So what do you do then, just keep taking more and more of these nasty punches and insults until we give up and sell up and go, may be it is a cunning plot by our Government, to get rid of all or most weak landlords and bring house prices down as more landlords give up and sell up, so more people can buy their own homes cheaper. I have a feeling that is what they are intending to achieve when landlords are heavily burdened with more and more legislation.
Either give up, or fight back, you have two choices. But remember we are up against a massive well equipped army !