Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Richard Adams
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Sign Up15:39 PM, 30th November 2018, About 6 years ago
Quite excellent perspective Mark. Surely nobody can conceivably pick holes in what you have expressed but I'm not holding my breath!
Dennis Leverett
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Sign Up16:12 PM, 30th November 2018, About 6 years ago
Excellent summary of reality Mark and you will be proven right unless changes are made. I'm that close to selling up even though never had a bad tenant because it just ain't worth it anymore. I worked very hard for what I've got in order to provide for myself in retirement rather than be a burden on the state and will soon be 70 years old. It's my lovely tenants I worry about cos' Shelter won't home them even though they (Shelter) are partly responsible for how I feel.
Lyndon Whitehouse
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Sign Up8:37 AM, 1st December 2018, About 6 years ago
Absolutely correct. I’ve been a landlord in the Black Country for 18 years. As an age yew manage roughly 400 properties- we have served more S21s in the past 5 months than we’ve served in the past 18 years.
Why?
Because of the impact of the following-
1. Universal credit
2. Restrictions on mortgage interest tax relief
Mark your 12 month prediction is a certainty and I don’t suppose government will do anything until this situation is causing them the embarrassment it surely will.
I find that local councils here in the Midlands are trying to offer incentives to good landlords to help with the lack of available properties but are increasingly hamstrung by the number of landlords exiting the market and the number refusing to accept UC tenants because of delays in the first payment and the difficulty in obtaining an APA for vulnerable tenants prior to them going headlong into rent arrears
Gary Dully
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Sign Up18:47 PM, 1st December 2018, About 6 years ago
I was talking to a Licensing officer of Cheshire East Council earlier this week and the intentions of them seem quite clear.
They no longer want amateurs or anybody else that are not running a professional business and management of property without full compliance in the Private Rented Sector.
She assumed I knew little of procedures and licensing, and sort of took pity of me, and suggested that I pass my portfolio onto a professional company to manage.
She spoke to me, like an old age pensioner being helped across the road.
Cheeky bugger, I was thinking, if only she knew anything about me, she might show more respect.
I house over 54 people and I’m currently suing 4 ex tenants for arrears and damages and I don’t like being messed about.
Simon Williams
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Sign Up10:50 AM, 3rd December 2018, About 6 years ago
Shelter's huge budget gives them a profile that other homeless charities can't hope to match and therefore it must, to some extent, unintentionally squeeze those other charities out.
So, I think it is legitimate to draw attention to the fact that they provide no accommodation for the homeless in marked contrast to a charity like St Mungo's that provide thousands of emergency beds every night to rough sleepers and are desperate for donations.
It's not wrong for Shelter to decide only to be a campaigning and advisory organisation - it's just that I can't help thinking that when the good people of Tunbridge Wells or wherever buy their M and S sandwich with the Shelter logo on it, that they probably think they are donating to a charity more along the lines of St Mungos. Instead, their money funds campaigns that take a decidedly political view of the housing problem, with an obvious ideological slant against the PRS. If the good people of Tunbridge Wells knew that, some might prefer to send their donations elsewhere.
The CEO of Shelter will say that the leading cause of homelessness is evictions in the PRS. We landlords know that is a essentially a political opinion because it deliberately conflates outcomes with underlying causes.
By contrast, this is what St Mungo's say about homelessness:
"Many of the people we see have mental or physical health problems, or have issues with drug or alcohol use. Sometimes people face a complex mix of these factors, on top of more difficult family backgrounds than most.
Many people who become homeless had traumatic experiences during childhood. Sometimes it was sexual or physical abuse, other times it was an unstable environment, such as moving between foster homes. For some people, these experiences put them at risk from an early age. In fact, some people we work with say that their early experiences led them to become dependent on drugs or alcohol while still in their teens.
Research that we carried out in 2013 showed that 43% of people who slept rough for the first time had problems with alcohol or drug use. For some people that was a contributing factor to them becoming homeless; for others, it was a symptom of trying to cope with other problems that they faced.
Poor mental health is widespread among people who are homeless or sleeping rough. Over 40% of people we work with have a mental health issue. Many, however, may never have had access to adequate treatment or support."
So there you have it - a leading cause of homelessness is a toxic mix of mental health, past abuse and alcohol and drug dependency. Not surprisingly therefore, St Mungo's majors on mental health as well as providing real accommodation.
What a pity that when the good people of Tunbridge Wells select their sandwiches at M and S this Christmas, they won't be able to choose a sandwich with the St Mungo's label on it.
Annie Landlord
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Sign Up16:51 PM, 3rd December 2018, About 6 years ago
Reply to the comment left by Simon Williams at 03/12/2018 - 10:50
There is a need for more than one charity to help the homeless:) St Mungos only operates really within the M25, has a budget approaching Shelter's, pays its directors around the same amount and has had similar issues with 'not paying its staff enough'
https://www.insidehousing.co.uk/insight/insight/howards-way-41384
Crucially, it is a Registered Social Landlord, so you would rather expect it to provide accommodation. The focus is also mainly on rough sleepers, though its publicity, rather confusingly, seems to use the terms 'rough sleepers' and 'homelessness' interchangeably.
Richard Adams
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Sign Up17:21 PM, 3rd December 2018, About 6 years ago
Reply to the comment left by Annie Landlord at 03/12/2018 - 16:51
I'm confused. St Mungos albeit overpaying directors etc can & will provide accommodation within M25. Correct?
I understand the Salvation Army if contacted by homeless or rough sleepers can get you off the street and "sheltered" pretty fast.
Certainly for ex servicemen The Royal British Legion will assist in getting a roof over someone's head if necessary paying for cost of said roof.
Shelter though cannot/will not do any of the above be you a rough sleeper or just a homeless person. Therefore waste of a phone call ringing them!!
So well meaning from Tunbridge Wells when reaching in his pocket for a well intended donation should consider Shelter bottom of the queue.
Annie Landlord
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Sign Up20:28 PM, 3rd December 2018, About 6 years ago
Reply to the comment left by Richard Adams at 03/12/2018 - 17:21
Once again I think its misleading to use rough sleeper and homeless person interchangeably. There are approx 8 to 9000 rough sleepers, while there are around 250000 people classed (under the various categories) as homeless. I just think its pointless to target one charity when ALL charities have plus and minus points.
Crisis, whilst not currently running a S21 campaign, also promotes the opinion that the major cause of homelessness is the ending of a private sector AST:
'This reflects the rising number of statutory homeless cases where the immediate cause of homelessness
is recorded as ‘end of Assured Shorthold Tenancy’. It is acknowledged that Assured Shorthold Tenancies
may be utilised by social landlords as well as by private landlords. However, while Assured Shorthold
Tenancies are the norm for private renters, they remain unusual in the social rented sector.
On this basis we believe it appropriate to reference this trend as a proxy for homelessness arising from private tenancies.'
Barnardos closed its last orphanage more than 30 years ago (and has a very questionable history), but the public probably thinks donations are going to house destitute children!
I can't see how this ongoing obsession with Shelter is going to help landlords or tenants
Larry Sweeney
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Sign Up22:20 PM, 3rd December 2018, About 6 years ago
Annie.
It is not an obsession. Shelter are misleading the public by calling themselves a homeless charity. They should come clean and rebrand as an advisory service
Secondly we want Shelter to give an undertaking that they will not advise tenants to defy court orders.
Thirdly ,Shelter accuse us of discriminating against benefit tenants. Wrong. We make commercial decisions and we suggested Shelter offer bonds for said tenants
So where does this leave the Alliance. We will never accept that a section of society is attacked and abused as has been the case with us. Any entity that attacks us will be exposed for what they are ie Bullys. Shelter have many questions to answer and we are going no where. In 2019 we will work non stop to ensure the public know exactly the type of Charity Shelter is. To summarise 'Shelter aint seen nothing yet'. Having said that ,I can also confirm that today we extended an olive branch to Shelter, in an attempt to see if we could find common ground. We only insisted on one simple condition. An assurance from Shelter that they do not condone defying court orders. We do not expect a constructive response from this £60M PR machine. The Alliance is going nowhere, even Shelter must have grasped that by now. We are prepared to talk to Shelter but under no circumstances will we have truck with them ,if they cannot confirm that they do not advise the public to defy the court. If they are engaged in that type of behaviour with tax payers cash, im afraid we will not be talking to them .
Annie Landlord
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Sign Up22:40 PM, 3rd December 2018, About 6 years ago
Err. They don't want to talk to you Larry. No-one ever responds to any of your tweets, and Shelter isn't likely to conduct professional business through Twitter, are they?
I'm sorry, but I do find your language to be obsessional. Its not a gunfight!
Of course they advise (often, sometimes?) tenants to stay until the baliffs arrive. Its b awful for the landlord, but if Shelter, CA, councils, didn't give that advice, they would basically be saying "Leave the property and put yourself, your kids and your possessions on the pavement" because emergency accommodation won't be made available. They are simply providing lawful advice. The battle, surely, should be with the government to change the law around lawful possession?