Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jeremy Smith
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Sign Up20:04 PM, 12th February 2014, About 11 years ago
Well, I now have a dilemna.....
I have had some of my tenants for some years now, and I know I should view it strictly as a business, but still with a business hat on, I also realise that putting rents up makes people move on and gives me void periods, so I keep the rents down and have very happy tenants with NO voids at all.
But my dilemna is, in one property, I could get another £200 pcm on top of a £700 pcm rent.
If I get a HB claimant in, I could then get the boiler replaced, presumably for free.
I could then either keep the HB claimant, if they were on a reasonable rent, or get some new working tenants on at least £900pcm, maybe more.
I guess the answer is, put the rent up and if he moves, then continue with plan of new, free boiler, if he stays, pay for it myself.
Is it legal to increase the rent by almost 30% in one hit?
What do others think about this plan please ?
Mark Alexander - Founder of Property118
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Sign Up20:35 PM, 12th February 2014, About 11 years ago
Charge the market rent or just under and provide a better service than your competitors, that's my motto. Landlords are business people, not charities.
Mick Roberts
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Sign Up7:07 AM, 13th February 2014, About 11 years ago
Yes, only u can make that decision. I think we all have similar problems with not enough rent on existing tenant. But heart rules head sometimes, I too have no voids normally, longest tenant about 15-16 years now. Many at 10 years plus.
To me now, rather do without the hassle of form filling, swapping tenant etc., for a few quid extra rent.
But on all mine, tell ‘em when they move in, WILL be giving a rent increase every year,1st one not be more than a few quid a week, just like the council do, just like your DWP benefits & wages (normally) increase every year. Council rents in the 60’s were £2-3 a week-If they din’t increase, they’d be in the bob now.
So 1 year later, when I give ‘em Rent Increase (RI), they love it-Honest. They was expecting it. And some years, when I get behind with paperwork, they are ringing me to ask when I’m coming round with RI.
And I too have approx 10 houses where tenant on wrong kind of benefits & we just cannot the new boilers in (I’m very happy when they want to do a house swap with me into a boiler that’s already been done), annoying that I’m gonna’ have to be paying out me own pocket soon, but so be it, grateful for the ones I’ve had.
I wouldn’t do your plan meself, but I would do small RI every year.
I think u can put rent up big in one hit if u han’t done it for years, but I ain’t expert on that. With HB rents, u have to be careful if the rent u r putting it up to, will be paid by some HB loophole, then u have to have answers why.
Mark Alexander - Founder of Property118
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Sign Up8:02 AM, 13th February 2014, About 11 years ago
Reply to the comment left by "Jeremy Smith" at "12/02/2014 - 20:04":
Forgot to mention, it is perfectly legal to increase the rent up to the market rent, regardless of what percentage increase that might represent.
.
Jeremy Smith
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Sign Up12:10 PM, 13th February 2014, About 11 years ago
Ok, thanks for those answers Mick and Mark.
Mick, did you infer that the "free boiler scheme" might be coming to an end soon: "I'm gonna' have to be paying out me own pocket soon" ?
I can't think of any further benefits I can offer the tenant to justify a large RI.
He's just a single guy, in a two bed place, so I'm effectively covering his "2nd bedroom tax" - just like the council used to do !!
I don't have a one bed place to offer him, maybe I should buy one and move him into it ?
....I just can't help but to appreciate my good tenants !!
....especially after some of the nightmare stories you hear, as per other threads here.
PS. In Germany it is illegal to increase the rent by more than a certain percentage per year, so I've been told.
Mick Roberts
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Sign Up14:20 PM, 13th February 2014, About 11 years ago
Reply to the comment left by "Jeremy Smith" at "13/02/2014 - 12:10":
No, I'm gonna have to buy new boiler out my own pocket cause current tenants don't get right benefits.
As I know it at moment, last October, they stopped doing FREE radiators too, so that funding got pulled. I've been told boiler funding here for another 2 years, but who knows, things change all the time, look at Solar Power tariff's, how Govt bought that forward.
I'd buy him flat if numbers add up. So many sayings, but another one 'If u don't buy the flat today, probability is, u gonna' pay more for it next year'.
Jeremy Smith
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Sign Up17:30 PM, 13th February 2014, About 11 years ago
Reply to the comment left by "Mick Roberts" at "13/02/2014 - 14:20":
Thanks Mick,
Are there benefits that don't qualify then?
Does just being a job seeker count, or do they have to have kids, or on DLA, perhaps ?
Mick Roberts
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Sign Up7:18 AM, 14th February 2014, About 11 years ago
There's load of benefits that don't qualify, u can find out off most big providers now, they're all jumping on the free boilers bandwagon-giving u crap boilers too some of 'em, so be careful.
But simply, if they are on Child Tax credit (CTC), earnings below 15k, u can get the FREE £1400 fitted boiler.
Or some disability benefits.
Normal JSA no kids don't qualify.
U got kids & on JSA, good chance, but as I said CTC is the one.
Other permutations are here or ask the company:
http://www.vinshire.com/free-boiler.php
Paul Shears
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Sign Up21:29 PM, 14th February 2014, About 11 years ago
Hold on everyone! With regard to loft insulation!
There is a structural problem with the way this is done.
I have two identical houses.
One is finished & tenanted.
The other I am renovating.
I wanted minimum disruption to the tenants and had their house done for free. The problem is that the council pass the work on to a national provider who have financial targets to meet.
The use cheap labour to do the surveys.
Then they use what I would regard as virtually slave labour - the desperate at the absolute bottom of the market - to do the work. If these guys turn up for a job and can't do the job because, for example, the appointment has been made on the wrong day and they can't get in, then they don't get paid! I mean they get nothing.
These blokes rely on a fee for every house and they need to do four houses a day to make a minimum income.
You can guess what you get. It's the very young & totally empty headed.
These were the people who did my rental property.
My second house I did myself but it cost me more as I had to pay a admittedly low cost of £60 for the discounted insulation.
The grant system is totally stupid.
Now roll on 12 months.
I get a complaint from my tenant that there is a water leak in the loft as her bedroom wall is wet at ceiling height.
On lifting the loft door it rained on me! I mean large drops of condensation just kept dripping from the totally saturated underside of the entire roof. The central ridge beam was starting to turn green.
I had none of these symptoms in the second property a few doors away which I did myself.
After some time and debate, the installers came out at their convenience and fitted an almost skill free product called Easyvents. These effectively introduce an air gap in the roof under-felt to increase air flow (and enable any flying insects to get in!).
Well they couldn't even do that right! They ripped much of the felt in installing the Easyvents, the weather changed and disguised the problem for another year. I then checked again and it was worse than ever! Also some of the Easyvents had been so badly installed that they fell out onto the loft insulation.
So the installers sent out another chap to install more Easyvents. He did the job in five minutes and ripped more under-felt. I managed to get him to go back up in the loft with me before he left. This guy was genuinely way too thick to do the job or follow a conversation. He told me, amongst other rubbish, that all lofts pour with condensation sometimes.
By this time the central ridge beam was turning a healthy green with mould.
I rang the "management" to complain and made them an offer.
Send me one box of Easyvents and they would never hear from me again.
They told me that there were 25 Easyvents in a box and readily agreed.
I actually got 20 Easyvents because the "management did not know how many there are in a box.
These people have simply not got the ability to do the job that they are doing every day and apart from cavity wall insulation, this is all they do for a living.
Buy the discounted grant product and do not use the "free" labour to install in!
Alternatively you will eventually have no tenants at al and need a new roof!
In this life, if something is referred to as "free" but actually funded by the taxpayer, it is often a liability.
Jeremy Smith
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Sign Up23:54 PM, 14th February 2014, About 11 years ago
Reply to the comment left by "Paul Shears" at "14/02/2014 - 21:29":
Well Paul,
Thank you for sharing that,
it has reminded me of the cowboys that came to fit me a new boiler, installing the gas pipe at 'floorboard' level, ie where a floor board should slot back into the floor
Apart from that, I had to also re-do some other pipes which were all crossed over, causing stress on the joints.
Thanks for the link Mick, and I will have Paul's story at the forefront of my mind if I get any 'free' deals.