Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Renovate To let
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Sign Up9:14 AM, 11th February 2014, About 11 years ago
You have to remember that UK law is constantly refined and updated by case law - Judges deciding to interpret ambiguous legislation via individual cases.
Superstrike v Rodrigues led to this situation but still left ambiguity that is recognised and apparently will be dealt with at some future date.
The damages are set at a maximum of 3 times the deposit, plus the return of the deposit - the judge has leeway within this. He could, for instance, decide that a professional long term landlord with 100 properties should pay more than an accidental landlord with a long-term tenant who missed the publicity. He has the power to decide.
In the meantime, there is some evidence that the flow of cases is being "held back" while the review happens but at the same time, the rodent population (no win, no fee outfits), is actively driving the size of the backlog of potential claimants.
I am sure that this is resulting in many compromises being privately agreed that will not make it into any statistics - e.g. waive right to future action in return for deposit back x 2 minus no win, no fee charges.
A very poor situation for landlords.
Eric Kennedy
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Sign Up9:25 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "Renovate To let" at "11/02/2014 - 09:14":
Thanks. I am just preparing myself right now, I am a first time landlord and received 3/4 of the deposit, with the rest 'to follow', which never did, so I missed the deadline by I think two weeks. Clearly I won't make this mistake again, and I suppose there is a chance that the worst won't come to pass, but I just wanted to get a sense of how this is playing out in courts around the UK.
Because, if I understand correctly, I don't understand why any tenant in a situation where their deposit was registered late would not file. And to make it worse, it seems like they can come back years later and make a claim. Which is probably the single most unfair and unsettling part of this legislation. Does anyone know how long after the tenancy ends a former tenant can bring a claim?
I put my hands up, I did screw up, and I accept that, and it seems I can only hope to get away with it this time. The tenants are moving out, so far things are amicable, but I want to be prepared for what may lie in store...
Romain Garcin
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Sign Up9:26 AM, 11th February 2014, About 11 years ago
The law is rather clear on that specific aspect, actually (housing Act 2004, s.214):
If a landlord does not protect a deposit and give the related prescribed information to the tenant within 30 days of receiving it, he is liable for at least 1x deposit penalty, and at most 3x deposit penalty.
Superstrike clarified that "receiving it" in relation to a statutory periodic AST means the day that tenancy arises.
Industry Observer
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Sign Up9:28 AM, 11th February 2014, About 11 years ago
@Renovate to Let
If you have any evidence that a review is under way other than people moaning about the decision and CLG wishing they had better legislation drafters on their payroll I'd like to know what it is.
There is no ambiguity only wishful thinking. I assume you are referring to the periodic situation and assuming the Law is going to be changed - it won't be because it is clear and the decision in Superstrike was unanimous and very clear.
The reason there aren't that many cases published is that they are dealt with in lower courts and only high profile cases like Superstrike tend to get reported.
There is also an increasing trend post Localism Act for Landlords sensibly to realise it is a fair cop and to settle to avoid going to court and have an even greater loss. Any legal adviser with half a brain cell would advise any Landlord guilty of a s213 offence to buy the tenant off as they are open and shut cases.
Best hope for the Landlord is to blame the agent if they have one as they will have to pay the award
Industry Observer
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Sign Up9:31 AM, 11th February 2014, About 11 years ago
@Romain
Hello my friend extremely well said and 100% correct.
The Law has always been clear on the periodic tenancy being a new tenancy "arising" just that many practitioners didn't like to acknowledge the fact. So like it or not you have what I call a 'protectable incident' i.e. you need to do something.
May not be very much in terms of what your Scheme requires, from nothing I think for DPS to pressing a couple of buttons for the other two providers. Beware if you use Mydeposits who if you don't give them the date the periodic started charmingly cancel the insurance after 30 days!!
As ever, and I know you agree with this Romain, why risk it?
Press the buttons, re-issue PI but see it as a positive instead of a negative by making sure it is new PI and not just a reissue of the original as some details may have changed and it is an opportunity to 'correct' earlier errors and omissions.
Though the offence will have been committed the penalty will probably be reduced for effort and trying!!
Come on agents and Landlords just grit your teeth, smile and get on with it, as it ain't difficult.
Well said Romain always knew we were on same wavelength really!!!
Mark Alexander - Founder of Property118
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Sign Up9:34 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "Eric Kerfoot" at "11/02/2014 - 09:25":
The UK statute of limitations period is 6 years, i.e. that's how long the threat of a claim exists for.
Have you tried to settle out of Court? If you do please make sure you get a written settlement agreement in full and final settlement.
Has your tenant even applied to the Courts?
.
Industry Observer
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Sign Up9:51 AM, 11th February 2014, About 11 years ago
Mark
6 years post Localism Act 2011 so any trenancy that ended from 5.5.12 it doesn't apply to those that ended prior to the relevant sections coming into force on 6.4.12 so everyone had 30 days from that date to tidy up existing tenancies, fixed term still running or that went periodic after 6.4.12 (which I agree is where Superstrike is unfair), and where there were errors.
And there are plenty of cases waiting, just that the vast majority of tenants don't realise their rights.
After 5.5.12 it is too late to correct errors that count as Localism closed off all previous loopholes, and rightly so. After all like it or loathe it if the legislation is meant to protect deposits then it should do so (all of them including non AST and in just one Custodial scheme if you ask me!!)
Mark Alexander - Founder of Property118
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Sign Up10:07 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "11/02/2014 - 09:51":
The custodial scheme is are fine until a tenant decides to do a bunk after trashing a property or falling into arrears, then try getting your money!
It's my|deposits all the way for me 🙂
.
Industry Observer
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Sign Up10:16 AM, 11th February 2014, About 11 years ago
Stat Dec route is easy enough if used properly. Unless Scheme then gets contact from tenant within 14 days of trying the disputed amount is paid to the Landlord.
What is needed is the Scottish system where the default position is the Landlord has to agree to ADR and if the tenant does not (including through absence) then once there is no contact for 14 days the disputed amount is again paid out to the Landlord.
Mind the Jocks have got one thing wrong - three providers 5 schemes - but at least they are all custodial. It is insanity that anyone other than an independent 3rd party holds a deposit.
Anyway hot off the press exclusive for you Mark I heard yesterday from someone very near the top in DPS that behind the scenes work is underway to introduce this change to E&W as well. There are two reasons for this:-
One is it is a better system
Second is there is no actual timescale set down in Law when the party refusing ADR has to then take the other to Court. So the other party has to do it.
By "this change" sadly I don't mean just custodial schemes - that would be an improvement!!
Romain Garcin
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Sign Up10:23 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "Eric Kerfoot" at "11/02/2014 - 09:25":
@Eric: "oes anyone know how long after the tenancy ends a former tenant can bring a claim?"
To clarify, unless the tenancy ended before the Localism Act came into force, the 6 years period doesn't start from the end of the tenancy, but from the date the "cause for action arose", which is the 31st day after you received the deposit.
This means that the period will expire sooner (always look at the bright side of life).