Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
H B
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Sign Up17:29 PM, 8th November 2015, About 9 years ago
Reply to the comment left by "Peter Johnson" at "07/11/2015 - 18:52":
I don't think it is the system you are abusing.
I do wonder about the 8 people you hope to squeeze into your 3-bed house though!
Robert M
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Sign Up20:34 PM, 8th November 2015, About 9 years ago
Reply to the comment left by "Peter Johnson" at "08/11/2015 - 12:41":
The HB regulations deal with LHA/HB entitlements, it does not determine what rent you decide to charge for your property. If a landlord of a 10 bedroom mansion decides to let the property for £10,000 pcm to a family that would be entitled to the 3 bed rate of HB (say, £1200 pcm), then that is the landlord's choice. The landlord would expect there to be rent arrears, but it is his choice, the HB Dept cannot say that he cannot do this. Likewise, if I choose to let a 1 bedroom flat at twice the normal LHA rate, to a tenant that would only get the LHA rate, then again that is my choice (and I would expect the tenant to fall into arrears and be unable to pay, but nevertheless I am free to let the property at that rate and suffer the consequences).
You do not need to justify the rent you charge, and indeed it is best if you do not try to do so. Whatever family you let the property to, and whatever their circumstances, and whatever the rent is, it makes no difference to the HB calculation, the family will only ever receive the HB level that they are entitled to.
The only exception to this is if you collude with the family to somehow force up the rent so as to take advantage of the HB system, (this could perhaps be a "contrived tenancy"), but simply charging a rent that is higher than the LHA rate for that size house definitely does not bring you into that category.
What you need to remember is that the LHA rate is NOT the "market rent" for a property, The LHA rate is set at the 30th centile of the market rent for that size property as determined at a particular date which could have been many months ago (up to 12 months ago). This means that if the LHA rate for a 3 bed property is £1500, then 70% of 3 bed properties in the area are being let at more that £1500 pcm.
As the LHA rate is only the 30th centile, this means that only 3 out of every 10 properties of that size and in that area are being let at a rent that would be affordable to a household entitled to the 3 bedroom rate of LHA. (It does not even mean that many are actually available to LHA tenants). This could mean that the average market rent for a 3 bed property may be £1800 (for example), in which case, letting your property at £1650 pcm, you would still be offering your property at considerably below the average market rent, AND doing the social good of making it available to DSS/LHA tenants who may otherwise be excluded from obtaining a property of that quality.
- In this situation you are offering a high quality property at a rent level that is affordable to the family that wish to rent it. It is costing the HB (taxpayer) no more than if they rented a bigger property or a similar quality property in that area. - Sure, they could perhaps choose a grotty horrible 3 or 4 bed property and pay a lower rent, or move to a cheaper area, but this would be depriving the family of choice. (and they always have this option (i.e. moving elsewhere) at any point in the future).
You also need to bear in mind, that letting to DSS tenants is higher risk than letting to a well paid professional family, as it is virtually impossible to recover debts from DSS households, so the potential cost to your business is higher. This is why I suggested the extra allowance for insurance and maintenance, to mitigate these potential risks.
Robert M
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Sign Up20:39 PM, 8th November 2015, About 9 years ago
Reply to the comment left by "Puzzler " at "08/11/2015 - 13:23":
If the tenant only receives the LHA rate that they are entitled to, then how is this a detriment to the HB coffers, - they get exactly the same amount of Housing Benefit whether they choose a poor quality 4 bed house or a top quality 3 bed house. The HB coffers remain the same.
Ross McColl
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Sign Up8:42 AM, 9th November 2015, About 9 years ago
When the benefit cap came into force we evicted about 12 tenants who had 4 bed entitlements. Their HB reduced to 50p per week from nearly £200. Through no fault of their own they were made homeless. The next bout is coming is coming in 2017 when it drops again. We are currently not accepting anyone on full housing benefit with more than 2 children as we fear they will be affected too. We are also very wary of taking large families full stop because if Mr, or Mrs loses their job, they will have no help from the HB system if they have no other income. Worrying times, as much for the tenant as for the landlord.
Robert M
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Sign Up9:06 AM, 9th November 2015, About 9 years ago
Reply to the comment left by "Ross McColl" at "09/11/2015 - 08:42":
This is very true, and I've had similar situations with some of my tenants, BUT if the families are working sufficient hours so as to avoid the Benefit Cap, then the HB can continue. For example, one of my tenants was receiving £725 pcm HB prior to the Benefit Cap, then when the UC Benefit Cap came it the HB would have dropped to about £100 pcm, but the tenant started work as an Avon rep (self-employed), and this took her out of the Benefit Cap and she continued to get £725 pcm HB (as her self-employed earnings were very low, but she was putting in sufficient hours to overcome the Benefit Cap). - Self-employment as an Avon rep, Kleeneeze, Betterware, or Utility Warehouse distributor, etc (or combination of these), could suffice to take tenants out of the Benefit Cap, but they would have to put in the hours and really work at it. Thus, really it is only those that are unwilling to work, that will be stuck with the Benefit Cap, those who are willing and able to work (even if they can't get a job with an employer) do have a solution to the Benefit Cap problem via self-employment.
All that said, you are right to be wary, and it does take some sifting of potential tenants to find the ones that can/will avoid the Benefit Cap.
Peter Johnson
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Sign Up12:23 PM, 9th November 2015, About 9 years ago
Reply to the comment left by "Puzzler " at "08/11/2015 - 13:23":
Thanks Puzzler for your input but I respectfully disagree. In my case, if I am going to accept "market rent" for a highly demanded, fully refurbished 3 bedroom property, where I have excellent transport links, shops and services then frankly, given the red tape, financial risks (i.e. HB clawbacks etc) and bureaucracy involved in renting to housing benefit tenants I'd much sooner rent my property to a RELATIVELY hassle free private tenant. So the tax payer looses out because that HB family continue on in emergency housing at a rate much higher than the rate i'm proposing. In order to attract a 4 bedroom qualified tenant to accept my 3 bedroom property I 'up my game' and offer them a long term, good quality, family home. Surely this is better value for the tax payer than the short term, insecure, often sub standard (occasionally unsafe) temporary accommodation that the tax payer picks up the bill for anyway ? In my part of London I can't imagine anyone who has a property THAT IS A DECENT STANDARD renting to HB for the same rate as they'd rent privately - we suffer very little voids and can attract good referenced tenants so on the basis of risk and reward economics I feel that a higher rate for HB tenants is justified while still maintaining win, win, win, win for all concerned !
Peter Johnson
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Sign Up15:19 PM, 9th November 2015, About 9 years ago
Reply to the comment left by "H B" at "08/11/2015 - 17:29":
Hi, its not such a problem if the kids are relatively young as bunk beds etc are fine as far as rooms go and as long as rooms are of a generous size as mine are, all rooms are double bed sized rooms with large reception and dinner and 3 toilets
Peter Johnson
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Sign Up16:55 PM, 9th November 2015, About 9 years ago
Reply to the comment left by "Robert Mellors" at "08/11/2015 - 20:34":
Thanks for so much detail Robert and I get what you are driving at in terms of a landlord being able to charge whatever market rent he/she wishes and that HB is based on a families entitlement but if I am getting a lack of knowledge from the HB department regarding what we and they should know, is there any information on the internet I can point them to that clearly spells out what we (and they at HB) should already know about HB entitlement and that a landlord can charge whatever rent he likes as this is not relevant to a HB claim ?
Robert M
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Sign Up0:01 AM, 10th November 2015, About 9 years ago
Reply to the comment left by "Peter Johnson" at "09/11/2015 - 16:55":
Hi Peter,
The landlord is free to set whatever rent he/she wants. The Housing Benefit Dept will assess the tenants entitlement to HB, usually based on the LHA rate for that size household. There is no book or web page, that says the landlord can set his/her own rent, that is just common sense (the free market). It is your house you can charge whatever rent you want. Whatever rent level you charge makes no difference, the tenant's HB entitlement remains the same. It does not matter about the Housing Benefit staff's lack of knowledge on rent setting, it is nothing to do with them, their job is not to set rents, their job is to assess a household's HB entitlement. You do your job and set a rent you are happy with, and let them do their job and assess the tenant's HB entitlement.
All that said, if you want a good starting point for learning the Housing Benefit regulations, the book from Shelter entitled "Guide to Housing Benefit and Council Tax Rebates" is an excellent resource. (The copy I have is the 2013-14 copy by Sam Lister and Martin Ward). If you really want to get into the nitty gritty of the rules and regulations (including interpretations of terms etc), then you can download mountains of information from the internet, e.g. all the relevant legislation from Legislation.gov.uk, or you can even download DWP Guidance manuals and Circulars, or even the masses of HB caselaw, but if you don't know what part of it you are looking for (or how to interpret it all), then this mountain of information would be useless to you.
S.E. Landlord
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Sign Up9:58 AM, 10th November 2015, About 9 years ago
Reply to the comment left by "Peter Johnson" at "09/11/2015 - 12:23":
Put aside the cost of temporary accommodation and how the entitlement is calculated.
To the person in the street this appears to be saying I will rent to a HB tenant providing I can charge sufficiently more than I can to somebody in employment and paying the rent themselves to justify accepting a HB tenant.
That does make landlords look like they are exploiting the system.