Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up11:19 AM, 7th November 2015, About 9 years ago
Reply to the comment left by "Puzzler " at "07/11/2015 - 09:29":
There is no issue of fraud in Jonathan's strategy, in the examples given, the maximum LHA entitlement would be based on the household size, so this would be the same whether the family live in a house that is of the size they are entitled to, or whether they CHOOSE to live in a smaller house. It is their choice.
But, what it does do, is it gives them the opportunity to get a smaller house that has a higher market rent (perhaps a nicer location, or better condition, or different type (e.g. a bungalow)), providing the property is within the LHA rate they are entitled to. Tenants who use such a strategy when house hunting will find a wider range of properties available to them, and this could be vital to their needs.
An example may be:
a family entitled to the 3 bed rate of LHA may need to move closer to an elderly relative to provide care and support, but there are no 3 bed houses available in that area that are affordable (or available to LHA tenants), but there is Jonathan's 2 bed house available at the market rent in that area, and the 2 bed market rent of that property is the same as the 3 bed LHA rate, then the family could CHOOSE to move to Jonathan's lovely 2 bed house in the ideal location, and at a rent that is within their 3 bed rate LHA entitlement.
In such a scenario there is no fraud, and absolutely no detriment to the Housing Benefit coffers (the family would still only get the amount of LHA they were lawfully entitled to), but the tenant family would have a wider freedom of choice, and the landlord would be able to let his property at the market rent to a family on benefits (who would otherwise be excluded from that area due to higher property values). In the example I have given, it would also save the taxpayers (via the Council) lots of money in care fees for the elderly relative who could now be supported by family members living nearby. Tenants win; landlord wins; elderly relative wins; council wins; taxpayers win. What better result could there be for everyone?
Why would creating a win/win/win/win/win situation give landlords a bad name?
Peter Johnson
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Sign Up15:29 PM, 7th November 2015, About 9 years ago
hi, the family configuration is for a 4 bed rate, 6 kids and mum and dad working part time
Robert M
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Sign Up16:07 PM, 7th November 2015, About 9 years ago
Reply to the comment left by "Peter Johnson" at "07/11/2015 - 15:29":
Then the maximum LHA for them as one household of 2 adults and 6 children would be the 4 bedroom rate of LHA applicable to the area in which the house is located. The LHA rate can be checked on LHA Direct website, or probably also on your local council's website. However, do bear in mind that the income of the household will be taken into account when the Council work out the actual level of HB they will pay, so it is unlikely that you will get the full LHA rate as payments to you, so the tenant may need to "top up" the rent from their earnings.
For such a large family, they will also probably be subject to the maximum benefit criteria (within Universal Credit), which would drastically reduce the amount of Housing Benefit (maybe to £nil), unless they are working sufficient hours so as to be excluded from the maximum benefit restrictions. (This is driving out many large families, especially in London and other expensive locations).
Peter Johnson
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Sign Up16:40 PM, 7th November 2015, About 9 years ago
Reply to the comment left by "Robert Mellors" at "07/11/2015 - 16:07":
Let me run an example by you please -
Family of 6 kids, husband and wife, wife stay at home mother, 250 per week child tax credit, 50 per week child benefit, husband works 35 hours and gets paid 13K. This family qualify for £1650 of the maximum £1684 of LHA 4 bed rate for my area so the fact that my house is a 3 bed can I still get HB to pay me the £1650 of their maximum entitlement of HB even though the 'market rent' for a 3 bed in my area is £1500?
Thanks
Robert M
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Sign Up17:08 PM, 7th November 2015, About 9 years ago
Reply to the comment left by "Peter Johnson" at "07/11/2015 - 16:40":
The Housing Benefit is based on the LHA rate entitlement for that household, less whatever deductions due to income or previous overpayments (HB clawback), so presumably you have already determined the deductions as you say they would be entitled to £1650 of the maximum £1684 pcm. The market rent for 3 bed properties in your area does not come into the HB calculation in this case as the family are entitled to the 4 bedroom rate of LHA. So yes, I believe you would receive £1650 pcm Housing Benefit if that is the rent you charge them.
Housing Benefit tenants do usually come with higher risks, so if you do go down that route then may I suggest that you look at using the additional income to pay for rent guarantee and malicious damage insurance, and anything left over put back into the property maintenance so as to make it a place that the tenants will respect and look after and never want to leave. That will be good for your tenants, good for your property, and good for your business (less voids, damage, re-letting fees, etc), and of course still be of no detriment to the Council or taxpayers (as the family would be entitled to this amount of HB anyway).
Peter Johnson
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Sign Up18:52 PM, 7th November 2015, About 9 years ago
Reply to the comment left by "Robert Mellors" at "07/11/2015 - 17:08":
I really appreciate your first class advice, thanks you!
Do you find as I have discovered that the HB departments have a reluctance to pay the 4 bed rate once you tell them that your property is a 3 bed sized property? I am having this problem, last week I had numerous problems with a person in HB that kept saying to me that the market rent is not 1684 for a 3 bed property in my area and is more near 1500 so why am I charging 1684 as the 4 bed rate? I gave them the reason why and they claimed they had never herd of anything like this and that I should charge the 3 bed LHA rate as the property is 3 bed. I realise that they are wrong but is there something I could quote them in the HB regulations that would make them accept what I am saying and convince them?
Just so others members dont think I am just simply abusing the system, the 3 bed I offer is simply immaculate with nothing lacking, completely refurbed but for that I search out a 4 bed LHA family
Robert M
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Sign Up22:48 PM, 7th November 2015, About 9 years ago
Reply to the comment left by "Harry Chunk" at "07/11/2015 - 08:45":
I have some excellent tenants who were previously in hostels or DV refuges, or have previously been dependent on alcohol, so although such tenants could potentially be more problematic or higher risk, some turn out to be great tenants. I try not to stereotype if possible, and I like to give people a chance to prove themselves as good tenants. I myself have been homeless, and although I was not in a homeless hostel, I could very easily have ended up in one, but being in a bad situation does not make me a bad person (or potential tenant).
Robert M
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Sign Up23:00 PM, 7th November 2015, About 9 years ago
Reply to the comment left by "Peter Johnson" at "07/11/2015 - 18:52":
Hi Peter
You don't need to set your rent at the "market rent". You are entitled to set your rent at whatever rate you choose. If you want to charge £50,000 pcm for your house you can do so, you may get no tenants, but you are perfectly entitled to charge what you want. Regardless of what rent you set, the tenants will still only receive the amount of Housing Benefit that they are entitled to, no more, no less, so what your contractual rent is makes no difference to the Housing Benefit they receive (unless your rent is lower than their maximum entitlement). You do not need to justify your rent level to anyone, just charge it and let the HB office work out the tenant's HB entitlement based on it.
"When the donkeys call you a fool, it is a very rare compliment." - Don't try to justify your business decisions to donkeys, they are not capable of understanding.
Peter Johnson
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Sign Up12:41 PM, 8th November 2015, About 9 years ago
Reply to the comment left by "Robert Mellors" at "07/11/2015 - 23:00":
Hi Robert,
But is there something I could quote them in the HB regulations that would make them accept what I am saying and convince them that I can charge whatever rent I like and that the amount of rent is set by the family entitlement/make up as opposed to the actual number of bedrooms in the property and market rent? How can I put them straight without causing them to get their backs up?
Many thanks
Puzzler
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Sign Up13:23 PM, 8th November 2015, About 9 years ago
If you charge more than market rent because you can milk the HB, I refer you to my earlier comment and dispute Robert's comment that it is not in detriment to the HB coffers. It isn't a win/win/win/win situation as the taxpayer loses.