Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:51 AM, 25th March 2019, About 6 years ago
Please see Leasehold Advisory Service >> https://www.lease-advice.org/article/consent-to-alterations-improvements-in-a-leasehold-property-what-charges-can-be-justified/
"By Simon Tye- Legal Adviser at LEASE
Common queries we receive at LEASE on alterations are:
what charges can the landlord raise, associated with granting consent to make alterations?; and
can the landlord ask for a premium, based on the consequential increase in value of the leaseholder`s property, as a condition of granting consent?
What you as a leaseholder can do is the focus of this article.
Check your lease to see if it contains any clauses dealing with the situation where you want to make alterations to your flat.
Does it contain a clause obliging you to obtain your landlord’s consent in writing before the alterations are carried out? Sometimes the clause limits the need for consent to structural alterations, but in other cases it can require consent for any kind of alteration.
Typically, such clauses state that consent for alterations is not to be unreasonably refused. In any event, the law implies that consent (also described as a ‘licence’) to carry out “improvements” will not be unreasonably withheld (section 19(2) of the Landlord & Tenant Act 1927)
If you are uncertain about the terms of your lease,please do not hesitate to call one of our advisers.
Cost associated with granting consent
Just as the law implies that consent cannot be unreasonably withheld, it also states that a landlord can charge a “reasonable sum” for legal or other expenses “properly incurred” in connection with the granting of consent.
Be aware of the sort of charges a landlord might make.These could include such Items as; surveyors costs of checking plans and the work itself, solicitor`s costs for drawing up a formal licence and general administration charges.
Leasehold history has shown that the opportunity to recover reasonable costs can be misused to make substantial profit. In ‘Protecting consumers in the letting and managing agent market – Call for Evidence’ (2017), the English Government stated:
“63. In addition to service charges, leaseholders can face unfair administration fees when seeking permission to make changes to the property, or on sale. The Conveyancing Association has estimated that 75 per cent of leaseholders are paying excessive administrative fees as part of the sales process and that routes to redress are limited.”
The English Government has published its intentions as regards these fees in ‘Protecting consumers in the letting and managing agent market Government response’ (2018), saying:
“125. We will ask the Working Group to look into those fees and charges that go beyond leasehold service charges, but can impact both leaseholders and freeholders, and consider under what circumstances they are justified, and if they should be capped or banned. This includes the use of restrictive covenants, leasehold restrictions, administration charges and other charges placed on properties.”
In the meantime, a leaseholder has the right to challenge the reasonableness of such charges, if necessary, at the First Tier Tribunal (Property Chamber) or Leasehold Valuation Tribunal in Wales, as these are classified as an “administration charge” under the Commonhold & Leasehold Reform Act 2002. However, making such an application involves setting out for the tribunal not only the facts in support of the application, but also the law relevant to it. This is complex in itself and the process can be time consuming. Hence, it is advised that effort is made to resolve the matter before resorting to the tribunal system.
LEASE advisers are regularly asked to advise on any charges and conditions that a landlord might insist upon in return for granting consent.
A lease is a long-term relationship between you and a landlord.
At LEASE we are mindful of the importance of ensuring disputes do not escalate to the point where neither side is satisfied by the outcome but at the same time ensuring through our advice that as a leaseholder you are aware of your rights and how to assert them.
Again do not hesitate to call us to discuss your legal position, the role of the tribunal and how to resolve matters
Can a premium be charged as a condition of granting consent?
It is not uncommon, as a condition of granting consent for alterations, for a landlord to request a premium (lump sum payment). So, it begs the question: can they do this?
The answer depends on whether the alterations are just to the leaseholders ‘demised premises’, or whether they involve altering, or cutting into, the part of the building that belongs to the landlord.
Alteration to the “demised premises”
The “demised premises” is what is included in the leaseholder`s ownership under the terms of the lease. There is usually a definition of this in the lease and this will often be the interior of the flat including the surface of the interior walls and up to the ceiling above and joists below. It will not usually include the structural, external walls or roof, although each lease should be checked for the precise details. For example, a loft space may sometimes be included in the demised premises, sometimes not.
If the proposed alterations are to the leaseholder`s demised premises it is likely that any attempt to charge a premium would amount to an unreasonable refusal of consent. Remedying an unreasonable refusal is not straightforward in that it requires a leaseholder to apply to the County Court for a declaration that their landlord has unreasonably refused consent to alterations.
Alternatively, it would be possible to apply to the appropriate Tribunal for a determination that the charging of a premium is not a reasonable administration charge.
Alteration to the landlord`s retained property
Areas of a building that are not part of a leaseholder`s demised premises will, normally, be part of the landlord`s retained property, that is part of the freehold. Examples include the external and structural walls of the building and the roof.
If the alterations that a leaseholder proposes include an alteration to part of the freehold, the landlord is not obliged to grant consent; and the implied term not to unreasonably withhold consent does not apply.
As the Landlord can refuse to grant consent to alter a part of their retained freehold property, they can also ask a premium as a condition of granting consent. There is no restriction on the amount of the premium they can ask for. It is not uncommon for a landlord to ask for a percentage in the increase in the value of the leaseholders premises as a result of the alteration.
A common example we see is where a leaseholder wishes to convert a loft space. If the loft space is part of their demised premises they can carry out alterations to the interior and consent cannot be unreasonably refused. However, if the roof (and loft space below it) is not part of the leaseholder`s demised premises, and they wish to put skylights or a dormer in the roof, the landlord could refuse this or ask for a premium to allow it.
Another example is where the leaseholder wishes to add an extension to his demised premises .If this involves cutting into an external wall that belongs to the landlord, the landlord could ask a premium or refuse.
In practice, the comments above will apply mainly to flats rather than leasehold houses, as a leaseholder of a house will usually own the whole of the house, interior and exterior.
A LEASE adviser can consider the terms of the lease to identify if possible what is part of the demised premises and what belongs to the landlord.
Conclusion
If you wish to carry out alterations or improvements, the lease needs to be examined carefully to check whether consent is needed and the extent of the leaseholder`s demised premises; both will then affect whether a premium can be charged or not."
NewYorkie
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Sign Up12:36 PM, 25th March 2019, About 6 years ago
Sadly, you are stuck with having bought a leasehold property, and it is likely your solicitor did not advise you of the implications. Those in the freehold 'lobby' argue you should have read your lease, but you pay a solicitor for their expertise and to advise you correctly. Unfortunately, it rarely happens. Less so when the solicitor is recommended by the developer.
It may feel like you are alone in this, but you will gain support by joining the National Leasehold Campaign on Facebook. Together with the Leasehold Knowledge Partnership and the All Party Parliamentary Group, they are driving leasehold reform.