Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up7:36 AM, 26th September 2013, About 11 years ago
Hi Ed
I too am worried about the precedents being set by Bank of Ireland and West Brom. I'm not directly affected by the questionable actions of these lenders but I do have substantial mortgages with The Mortgage Works, Paragon and Mortgage Express and I do worry about what they might do. It is for this reason I am putting so much effort into this campaign, we need a test case we can all refer back to and the ability to be able to instruct a "no win no fee" solicitor to fight a case if/when other lenders "try it on".
David Lawrenson believes that Barclays/Woolwich could be next, they certainly have a track record of doing things which suit them, regardless of the consequences to their clients. The LIBOR scandal is one such example but perhaps closer to home has been their withdrawal of offset facilities - see http://www.property118.com/barclays-offset-mortgage-customers-take-heed/38254/
Then there are the Irish who also need to re-build their balance sheets so I'd also be very worried if I had mortgages with Capital Homeloans or their parent company, Irish Permanent.
What about Platform Homeloans too?
I have also been reading that Skipton and Manchester Building Society hiked their tracker mortgage margins before the Bank of Ireland.
Where will this stop?
With the right level of support, we can stop this now, but it will require a lot more passion from a lot more people to spread the message, recruit support and raise the required funds to fund a test case in the Courts.
.
Vanessa Warwick
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Sign Up8:18 AM, 26th September 2013, About 11 years ago
I think we need to be careful not to start building hysteria over this issue.
West Bromwich have raised their interest rates, but I believe it only affects around 7,000 people?
There are 1.5 million landlords in the U.K.!
Landlords are vital to the private rented sector and the government knows this.
I am focusing on real, actual problems that are happening, not imagined ones that don't yet exist.
I have written a strong letter to the CEO of Mortgage Express, asking for an understanding of their exact policies to reduce their loan book, as that to me is a real and present danger, with their Field Officers going out and reviewing people's portfolios.
http://www.propertytribes.com/mortgage-express-getting-tough-t-8904.html
Remember that landlords have a weapon that they did not have 10 years ago ... we have the social web where we can connect and unite.
Sites like Property Tribes and P118 give landlords a voice and the ability to become a force to be reckoned with.
There is strength in numbers, so let's stick together and tackle real problems as they arise.
Mark Alexander - Founder of Property118
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Sign Up8:20 AM, 26th September 2013, About 11 years ago
A readers letter, from a very arrogant person, back in 2012 has just popped into my mind. He said .....
"........You watch the FSA allow the banks to change all your mortgage terms, mark my words. You all think you are safe on your Mortgage Express base plus 1.75% deals don’t you? How safe will you feel when they are allowed to increase your margins to base + 4%.......?"
And here is the thread http://www.property118.com/the-property-boom-of-2012/21545/
Who was he talking to back then? Could his wine bar be in Canary Wharf I'm beginning to wonder? Are some of his drinking buddies at his local wine bar employees of the FSA?
You have to wonder don't you???
.
Mark Alexander - Founder of Property118
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Sign Up8:30 AM, 26th September 2013, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "26/09/2013 - 08:18":
Hi Vanessa
Mass hysteria is exactly what we need. What percentage of the 1.5 million landlords actually read our forums on a regular basis, belong to a landlords association and know what's going on? I reckon the figure is less than 10%
Many of them are oblivious to the risks to their busineses.
Some people will bury their heads in the sand because they are not affected today. I'd like to bet there were very few of the West Brom borrowers who were too worried about the BoI borrowers and that very few of them were ever actually aware of the existence of the problem.
Must we really wait to a lender like MX, TMW or Paragon to do this before the industry sits up, takes notice and fights back?
If we do, it may be too late for a lot of people!
.
Vanessa Warwick
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Sign Up8:37 AM, 26th September 2013, About 11 years ago
Sorry ... I disagree. No, mass hysteria is not what we need at all Mark!
We need accurate information and advice dispensed to the landlord community.
If what you say comes to pass, there will be mass bankruptcies of landlords, and even more pressure will be put on social housing.
As it is there are nearly 2 million people on waiting lists for social housing.
Private landlords play an increasingly important role in the private rented sector and they will be protected because of this imho.
Mark Alexander - Founder of Property118
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Sign Up8:57 AM, 26th September 2013, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "26/09/2013 - 08:37":
Sorry Vanessa, I disagree.
Who is protected the landlords who have borrowed from BoI, WBBS, Skipton and Manchester BS and had the margin on their tracker rates increased? Answer - nobody!
Just because there are only 6,700 landlords affected by the WBBS announcement and a further 12,200 affected by BoI doesn't make it right does it?
I agree that quality information needs to be made available and that's what we are doing. See the complaint letter template below for example.
Human reaction to any shock is Surprise, Panic, Blame - it always has be and always will be.
We need to spread the message and educate people what's going on. That responsibility doesn't just fall to forum owners like you and I, it is also the responsibility of everybody reading our forums to tell their friends to tell their friends and so on until all 1.5 million landlords realise how serious this is and how it COULD affect their personal finances.
.
.
Neil Patterson
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Sign Up9:48 AM, 26th September 2013, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "26/09/2013 - 08:18":
Hi Vanessa,
I agree that mass hysteria will not accomplish anything as the word implies unreasoned, illogical, and irrational fear.
I have read as much as is available to me concerning the BofI and I cannot believe the FCA have not yet done anything to protect consumers from what is so obviously an unfair change in contract. When you have conducted regulated mortgage work and been head of compliance as myself you know exactly the lengths you are required to go to prove that customers have been treated fairly over and beyond what most people even the customers themselves perceive as rational. For the FCA to not have stepped in yet is unbelievable, but from the weight of Justin's argument and evidence I still think it is a matter of time.
You have hit the nail on the head with Mortgage Express concerning their sole business aim being to reduce their lending book. If this was my job I would be looking at what BofI and West Brom have done, see if they get away with it and then look to increase the tracker rate to the point where you start getting arrears and force repayment of loans that way. Yes you will lose on some missed mortgage payments but you will gain on extra income and more mortgage redemptions. These people are only doing the job they have been asked to do in the same way traffic wardens do. (No disrespect intended as we need to keep traffic flowing so this is a vital job. I was just making the point we don't like the tickets)
In the absence of regulated protection for consumers it is up to companies such as ourselves and Tribes to band together and organise our sector to fight back before it is too late.
Just imagine if we had a property guru who ripped off 20,000 investors! We would be down on them like a tonne of bricks.
I also see Little evidence from government that they recognise the need to assist the PRS even though there is such a housing shortage. It is just politics getting in the way of Logic.
The tip of an Ice-burg is only 10% of its mass, but it is the bit under water that sinks ships.
Rob
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Sign Up11:25 AM, 26th September 2013, About 11 years ago
I have a few with MX plus BM, bank of Scotland and mortgage trust and 1 with BOI (not effected) i like to think of myself as a Realist and i think the banks the government the FCA and anybody else couldn't give a monkeys if all 1.5 million landlords went bankrupt and all the buy to let housing stock was repoed by the banks. There are things that happen behind the scenes that we the public will never know about and things happen for various reasons that are planned or un planned who knows, but one thing is for sure if all the banks want to increase there rates or change there terms then that's exactly what they will do to make a profit with out a single thought about any of the 1.5m landlords or the consequences. Being a Realist really dose worry the hell out of me!
Ed Atkinson
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Sign Up11:27 AM, 26th September 2013, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "26/09/2013 - 08:37":
Vanessa, I can't see government actively protecting landlords even if it would result in benefits within the social housing sector. Even the Tories would hate being portrayed as “the landlords’ party”. Anyway, government don't control the banks as we have seen.
The only means of protection is a class legal action which we'll need to organise ourselves. The potential savings in avoiding a rate hike are vast compared against a contribution to a class action fund. Here's some guessed numbers:
Say 2000 landlords contribute £200 each to raise £400,000. On average each landlord has properties worth in total £1,000,000 of which £300,000 is funded by long term trackers or Mortgage Express type Product Variable Rates. The class action prevents a potential 2% increase in these rates. The annual saving is thus £6,000 and let's guess it would last ten years: £60,000. That's what I'd call a return on investment.
If we assume these landlords were not BoI or West Brom customers, it would be a poor deal if there were no danger of their banks raising rates. But let's assume the probability is finite. The risk is the probability multiplied by the consequence in £. My guestimate numbers indicate that, in order for your investment into a class action to be a poor deal, the probability of your bank raising rates would need to be at or below 0.33% which is 1 in 300.
Put another way, it is similar to buildings insurance with vaguely similar numbers: a £200 premium to protect a £60,000 asset. If you think that the chance of fire etc in the building (in just one year) less likely than your bank raising rates (in any year)…. then join the class action.
So it is rational for us to get somewhat worked up, if not fully hysterical.
Neil Patterson
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Sign Up11:35 AM, 26th September 2013, About 11 years ago
Reply to the comment left by "Ed Atkinson" at "26/09/2013 - 11:27":
Fantastic statistical argument Ed.
Love your work 🙂