Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up10:23 AM, 14th November 2017, About 7 years ago
Hello Patrick and welcome to Property118 where you will hear from real landlords.
I have been in the business of letting property since 1989. I am sick to the back teeth of landlords being villified by publications such as The Guardian. Your forums are full of comments by the same small group of anti landlord activists who post the same propaganda messages constantly despite being defeated in rationale argument time after time.
Following the George Osborne attacks in 2015 on our sector I decided enough was enough. Never again will I vote Conservative, or indeed for any other political party in the UK.
I was proud to be British, and it is with a heavy heart that I declare now I am not.
My wife and I emigrated to Malta in Feb 2016 and we have since been selling our rental properties as they become vacant. Initially, our plan was to sell the whole lot on the basis that for CGT purposes we would pay tax only on capital gains since April 2015 as non-residents. However, we decided against that on the basis that we forsee a massive shortage of rental property in the coming years and as a result of that lack of supply we will see massive increases in demand and hence rental inflation, so in the long run it will be good for our business.
The tax attacks on landlords have hardened us to the point of being corporate in mindset.
After thinking things through whilst laying by the pool we decided that we will no longer sell all properties as they become vacant either. Never before had we increased rents other than between tenancies but we do now. Some tenants cannot afford the increased rents and it is those who move on. Nevertheless, the number of new tenants interested in our properties continues to rise every time we re-advertise. This is not of our making. Government policy applied pressure to us and we are merely passing that down the supply chain. If the Government add extra fuel duty in the Budget the Oil companies will do exactly the same thing.
Like most good landlords, we welcome any steps that will drive out the small minority who give us a bad reputation. We are hopeful that the new regulations via the back door to be announced in the Budget will help to weed out more of the rogues, unlike the fund raising scams we all know as Selective Licensing which serves no purpose for good landlords and tenants and only creates "jobs for the boys". Only time will tell.
The PRS has driven house building over the last few decades and the pressure that has now been applied will see that element of the economy shrink back again. Of that I have absolutely no doubt. Instead of fixing the housing crisis, Government policies are making it worse, and the Conservative policies are positively benign compared to those of the other policital parties.
I have made it my personal mission to help as many landlords to survive the attacks on the PRS as possible. However, sometimes I feel like the only medic on the battlefield, and pot shots from the media do not help anybody.
Landlords and tenants will continue to suffer equally until they realise they are on the same side. We need to work together to make sure that enough housing exists of all tenures to give people a real choice. Nobody will choose to live in a dangerous property by choice, only an increase in supply of properties of all tenures will facilitate that choice.
People need to be educated that the true villains are the politicians who turn people against each other to hide their own failings. The biggest crime is failing is to facilitate the building of sufficient housing.
The main reason for both rental inflation and property appreciation is demand outstripping supply. If another 5 million rental properties came on the market today rents would fall. If another 5 million houses were built today for first time buyers then house prices will fall.
Turning homeowners against landlords or vice versa achieves nothing more than displacement of competition at best. Why do you fail to recognise that in your reporting?
Rant over - for now!
Sarah Quinlan
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Sign Up10:45 AM, 14th November 2017, About 7 years ago
As ever, thanks for representing us Mark!
Richard U
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Sign Up10:53 AM, 14th November 2017, About 7 years ago
If this is an example of the fairest article produced, then I can't see why anyone would trust The Guardian to do anything different in the future. Perhaps whilst you are here, you could explain how Landlords are 'responsible for the younger generation', being 'unable to get on the property ladder'? Also why is taxing good landlords through licensing an acceptable idea? Also why is it ok to 'vilify the majority of landlords?'
I for one am proud of being a landlord. Rather than dining out on credit for consumer goods, I chose to save hard, living well within my means for many years to raise a deposit for buying property. I have improved properties for tenants to live in, responded quickly at all hours to everything from: how to programme a boiler to tenants being locked out. I have spent thousands repairing properties, when maintenance issues have arisen - meaning some years when I have made no profit whatsoever. I have paid all the tax due and am happy to contribute to our public services. As a tenant for many years, I do not understand the Guardian's devisive stance of 'us and landlords'. We are all the same people. Of course there are some people not meeting the necessary standards - this goes for landlords and tenants - I have had a number of tenants not pay me rent - which has meant I have had considerable stress and financial strain as a result. I also know landlords that don't play be the rules - I am sure there are journalists like this (I remember something about phone-hacking?) as well. These individuals need to be dealt with as did the journalists. Only lazy journalism would tar everyone with the same brush and frankly if there isn't a good argument or evidence for statements then this is tantamount to slander. I'll provide the key stat that maybe you could update your article with? Circa 50% of the homes needed in the UK are built each year. This economics 101: Supply and Demand. Not enough supply = price inflation. Please explain how landlords are limiting supply of stock? In some cases landlords are bringing uninhabitable houses back into use. Is there any chance of balanced/evidenced reporting in the future please? Perhaps once I see some, I might help you sell your papers by providing some content.
Big Blue
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Sign Up10:55 AM, 14th November 2017, About 7 years ago
I can't wait to see who co-operates with Collinson and his highly-ridiculed - er! I mean 'respected' - Guardian. Judging by his track record, I'd say you are NOT going to get anything like a fair hearing and certainly will not be portrayed fairly or correctly, but used as a scapegoat for the cause of everything from Ebola to the death of Kennedy. Most of Collinson's articles on property are nothing short of shameful. Even the article he links to concludes that no, landlords have not been vilified enough. They need more pain. Be very, very careful if you're planning to reply - it won't end well for you, of that you can be sure.
John McKay
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Sign Up11:02 AM, 14th November 2017, About 7 years ago
Collinson is neutral on landlords??? That really is NEWS! If ever there was a poor excuse for a journalist then this man is it. He hasn't a clue about the PRS and the way landlords work. I wouldn't give him the time of day.
Anon
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Sign Up11:03 AM, 14th November 2017, About 7 years ago
Investment into the provision of all housing tenures needs to be incentivised to attract anybody with money, not just the corporates. That is the only way to fix the housing crisis.
Increase supply, increase competition and increase choice.
Discouraging investment into any housing sector provision is plain lunacy. Why can't the Chief Money editor of The Guardian not see that? Why is he so brainwashed by political propaganda?
Homelessness and poor living conditions only exists in the absence of supply of decent housing.
Increase supply!
Encourage investment.
John McKay
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Sign Up11:12 AM, 14th November 2017, About 7 years ago
Reply to the comment left by Richard U at 14/11/2017 - 10:53
I know at least 5 landlords that are building houses right now.
Mark Alexander - Founder of Property118
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Sign Up11:25 AM, 14th November 2017, About 7 years ago
Reply to the comment left by John McKay at 14/11/2017 - 11:12
John, I know of at least 500 landlords who are selling and 10's of thousands who are no longer buying.
It seems to me that that's what Collinson thinks the Country wants.
His answer to the supply and demand issue increasing rents will probably be to cap rent. That will only exasperate the problem, i.e. even more will look to sell.
If he thinks finding a decent place to rent at a decent price is difficult now, wait until a few years have passed.
I feel for anybody who needs to rent for job mobility, students and all those who don't want the millstone of homeownership around their necks whilst Government and media want to deflate property prices.
Do Guardian readers really want to buy a house which the majority of other Guardian Readers seem to want to see decrease in value? Surely that would be bonkers? And
if they don't want to buy then presumably they will want to rent? If that is the case, and the majority of Guardian Readers want to exterminate the PRS, how exactly will that work? Who do they hope to rent from?
If landlords aren't buying, and there is no incentive to get into home ownership on the basis that property values are likely to fall, why will builders build?
Whiteskifreak Surrey
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Sign Up11:57 AM, 14th November 2017, About 7 years ago
Reply to the comment left by Mark Alexander at 14/11/2017 - 10:23
Fantastic, to the very point summary mark. The question is if Guardian, who hates PRS and has been demonstrating that for years, will eventually listen? I have my very strong doubts and really hope that I am wrong here...
Kathy Evans
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Sign Up12:02 PM, 14th November 2017, About 7 years ago
Reply to the comment left by Mark Alexander at 14/11/2017 - 10:23
Why don't these people realize that until recently (and Right to Buy) just as many people lived in rented accommodation as owned their on properties an d it is often cheaper for them as they don't have to do any repairs or worry about what to do when they want to move. People need homes, not rungs on a ladder. Casting landlords in the role of "the evil one" isn't helpful to anyone.