Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Sharon Betton
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Sign Up10:56 AM, 9th May 2014, About 11 years ago
As usual, the tenant can sign-up for a 3-year tenancy but give only 1 months' notice, so good for the tenant, whereas the landlord has to have a ground for s.8 or stick with a 3 yearer. Very surprised at the comments made about length of tenancies - most of our landlords have no wish to end tenancies; many, many can testify to tenants staying 5, 10 or more years; one landlord recently celebrated a 25 year tenancy, with cake and gifts to the tenant! A good and caring landlord, yet he must have the chance to change his mind after 6 months. We all know that there are reasons why after 6 months, irrespective of paying the rent on time, the tenant who refuses access, who make continual calls in the early hours of the morning, speak unpleasantly - is that a good landlord/tenant relationship? No and the landlord is within his rights to want possession and the opportunity to find a tenant that appreciates a decent landlord and decent property.
Farah Damji
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Sign Up8:11 AM, 12th May 2014, About 11 years ago
Complete and utter foolishness by the out of touch party. Labour just doesn't get business or free market economics. He lost a million landlord votes but he also lost the votes of countless people who dream of owing property, and see it as an aspiration, not something to be punished for. It's very English; this contradiction in terms of resenting property ownership and being resentful and jealous.
When will Labour and other governments learn that it is not the responsibility of the PRS to house people in need of social housing. The £25 bn yearly housing benefit bill could fund millions of new homes and would serve to deflate the rental market.
Not really rocket science is it...
Matt Wardman
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Sign Up9:36 AM, 12th May 2014, About 11 years ago
I think MIllicent is playing to the gallery and the campiaigners , as per usual - the man is a true political appendix.
See his "2 year freeze of sky high energy prices". a) They weren't and aren't sky high - we were and are well below EU average (ie privatisation has worked). b) The market was already offering 3 year fixes before he started.
Here he's grabbed an idea from Germany (2nd gen rent control) without the bits that make it work - an adequate housing supply (2.5x uk per pop newbuild) and a functioning market (pool of empties: 1.8m).
Longer term default tenancies are no problem in themselves as long as he doesn't wreck the market, which means sweating the detail (eg how will he keep people on 1 yr contracts abroad renting out?).
I don't think Millicent does detail.
If he wants to reduce rents he needs to look at the Licensing trainwreck, which has come from the last time Labour had an attack of regulationitis. We are up to about 4 or 5 independent reports showing that it does not achieve its objectives as a widespread measure.
He also needs to look at students being forced into institutions at £1000-1500 a year extra cost over the PRS.
Michael Barnes
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Sign Up12:22 PM, 12th May 2014, About 11 years ago
Reply to the comment left by "Farah Damji" at "12/05/2014 - 08:11":
I think you have got this wrong.
As policy it is poor.
As electioneering it is good.
He hasn't lost one million landlord votes because there are not one million that would have voted for Labour before this.
He has not lost the votes of those who want to own property because most of those just want to own their own home. The vast majority will not analyse what he has said, but just have the knee jerk reaction of "landlords are bad; labour will hit landlords; therefore they get my vote".
david dahill
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Sign Up7:55 AM, 15th May 2014, About 11 years ago
It also assumes that tenants WANT a 5 year liability, My tenants include contract workers on limited term contracts, rooming houses where flexibility is ALL they want, husbands from marital splits (with no clue how long they want to stay), migrant workers, and people who want to save up and buy their own place. None of whom want to commit to this arbitrary and ridiculous 5 year tenancy
As a landlord I am assumed to be a maniac, I understand this. Given a tenant who looks after a house and pays the rent I will of course evict them wherever possible to create a financial hole in my accounts and take on an unknown new tenant because the powers of eviction are so strong.
I have never in 22 years of landlording evicted someone because I wanted to up the rent. I have tried on occasion to evict those who are non payers, damaging the property, acting illegally and on one occasion keeping a horse inside a two bed house. I didnt find any of these evictions easy or straightforward to the point where I would willingly throw someone out for a little extra rent.
This proposed legislation is just plain nuts.
Mandy Thomson
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Sign Up8:34 AM, 15th May 2014, About 11 years ago
The point is that Ed Miliband is proposing what most landlords do anyway - long term tenancies, rents rising no more often than once a year (current legislation anyway) and only by a limited amount (IF we raise the rent at all - I personally believe my tenants pay me enough already - even though I could use more money!). As other posters have said, no decent landlord evicts or raises rent without very good reason - he conveniently sweeps this fact under the carpet! He also fails to grasp, or doesn't care, that his proposed legislation would damage the delicate equilibrium of the private housing market - scaring away both landlords and lenders, leading to an even worse housing shortage.
As we all know, bad landlords simply flout the law and get away with it - I was looking at rogue landlord convictions on Shelter's website yesterday - there have been very few.
Neil HEWITT
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Sign Up16:56 PM, 17th May 2014, About 11 years ago
I support Labour on this one, as a professional working tenant for two years, I have twice been served a s21, once when it was alleged that the house would be sold, it is now let and not sold, and next when the landlord served a s21 when I complained about certain repairs. It has been relet with the same agent. I have been an excellent tenant and the rent paid on time, I am a professional RICS building surveyor by the way. Sorry, I have little sympathy with private landlords, or agents. For too long the lettings markets has run loose, and as often happens in such a situation, controls need to be introduced, and they are needed desperately. What will happen with the market when interest rates rise soon, many properties will no longer be viable as a business due to BTL. There are far too many accidental landlords, and I have known a few who have lost thousands due to problem tenants. I do not so much blame those tenants, but the approach of the whole lettings industry that encourages such owners to let out a property, with no business acumen, or know how.
Rents are too high in many areas, and not affordable for many people, there is no security of tenancy, and landlords evict as a policy to try to increase the rent. As an industry, it has lost consumer confidence, not just my viewpoint, but that of many people, and that of the far greater number of tenants, who face increasing rents, inability to obtain a personal loan, which encourages short term loans using 'Wonga' style companies, and no security of tenure.
Labour does get my vote, for these reasons alone. Landlords who object to my comments, please actually try living as a tenant, and see how you feel then.
Gareth
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Sign Up17:25 PM, 17th May 2014, About 11 years ago
I object to some of your comments Neil. Others are reasonable/understandable.
However I would counter with why don't you try living as a homeowner, then you wouldn't have to put up with all this.
Since you are a working professional I am surprised you aren't a homeowner already.
Neil HEWITT
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Sign Up17:36 PM, 17th May 2014, About 11 years ago
Reply to the comment left by "Gareth Thomas" at "17/05/2014 - 17:25":
Gareth,
Many people have a change of circumstances in life, that forces them into rented. I have in fact been a homeowner, and paid off a mortgage. The fact that you do state 'put up with all this' does confirm you biased attitude against tenants, and demonstrates the unprofessional attitude of some landlords.
There should be a choice, as there is in other countries, between affordable rented, with safeguards for both tenant and landlord, and to buy a property. Gareth, please assess how the property market works in other countries, before you attempt to condemn an individual in this country.
One major issue in The UK, is that the lettings industry is too fragmented, there needs to be much larger private landlords, who operate in a professional manner, and within legislative and approved codes of practice. That is the model in Germany.
Your attitude reflects the attitude of many private landlords in The UK, 'accept it or get stuffed'. If Tesco operated like that, they would lose customers, take an example from big business, and operate ethically and morally, adopt a sensible, legal, moral and sustainable business model, and that business will grow, not just short term, but as a long term investment. The latter is a relevant statement, if property were such a 'good investment', then why have not financial institutions actually invested in residential property. The reasons include that the model of private letting is not sustainable in The UK.
Mark Alexander - Founder of Property118
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Sign Up17:52 PM, 17th May 2014, About 11 years ago
Reply to the comment left by "Neil HEWITT" at "17/05/2014 - 17:36":
Neil, the lack of "choice" is not the fault of landlords. You could argue that Maggie Thatcher started the problem by helping Council tenants to become home-owners when she introduced Right to Buy. However, successive governments from all parties have done nothing to restore the balance or to deal effectively with the housing crisis.
To have choice and reduce values/demand, which always go hand in hand, it is up to governments in increase the supply of affordable housing.
Mistreating capitalism will not solve the problem but could very easily create one.
.