Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Glenn Ackroyd
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Sign Up11:43 AM, 3rd May 2014, About 11 years ago
Am I the only one who thinks that this is good news? I agree it's shortsighted thinking, on labour, but the net result will benefit landlords. Here's why;
1) We are the only letting agent that I'm aware of in England that's made it free for tenants to apply. The net result is more tenant enquiries, so the house goes quicker and the landlord has a larger pool to select the best tenant.
2) As a result of this and good vetting - tenants stay on average 48 months - against industry average of 21 - so this is a BIG gain to a landlord in terms of less voids, refurb losses etc
Okay - sorry if this sounds like a sales pitch - but here's the other 'unintended consequence' of this - The 1977 Rent Act and all it's previous versions made it difficult for a landlord to get possession.
This meant supply was considerable reduced. It was not until the Housing Act 1998 and the introduction of 6 month AST's in 1996 (along with Paragon providing BTL mortgages) that BTL boomed. This in turn matched the massive withdrawal by the state from social housing provision. Councils did not re-invest the right to buy monies received and stopped building.
But for BTL landlords, this country would have a chronic housing issue.
So to the main benefit...
This will substantially stifle new landlord entrants into the market and lender appetite. So supply will begin to fall considerably as existing landlords also decide to cash in their chips.
The result of restricted supply, increasing demand is that rents will start to shoot up - just as they do in London - people will share houses/rooms etc - and for those landlords in the game, they'll earn great rewards. Tenants will lose.
Labour think tankers will know this isn't joined up thinking - but that misses the point. It can take 10-15 years for the effects of this bad policy to hit public consciousness.. And all a politician is concerned with is themselves, their lust for power and winning the next election - sod the future - another politician can clear up that mess.
Mandy Thomson
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Sign Up11:59 AM, 3rd May 2014, About 11 years ago
Reply to the comment left by "Glenn Ackroyd" at "03/05/2014 - 11:43":
I see where you're coming from, Glenn, but a mass withdrawal of landlords from the BTL market is surely likely to result in a concurrent mass withdrawal of available specialised finance products - mortgages, insurance etc vital to BTL landlords, and those that remain becoming more expensive and harder to obtain.
In addition, the tenant market would reduce, as there would be more property available to buy, resulting in lower house prices. Those that couldn't afford to buy would must likely end up renting rooms, or buying jointly with friends or family.
Chris Hunt
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Sign Up17:57 PM, 3rd May 2014, About 11 years ago
As is the case now, it will be very difficult to get tenants out in the fixed term if they are trouble. Thus three years of trouble instead of just six months.
Samantha Alderman
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Sign Up9:18 AM, 4th May 2014, About 11 years ago
If the rationale behind Ed Milliband's 3 year fixed term tenancy agreements is to prevent unfair rent increases, then surely it's better to legislate for a maximum yearly rent increase allowed in the tenancy agreement? I think some tenancy agreements provide this safeguard anyway?
AnthonyJames
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Sign Up11:40 AM, 4th May 2014, About 11 years ago
Reply to the comment left by "Glenn Ackroyd" at "03/05/2014 - 11:43":
Of course the zealots on HousePriceCrash will say that if BTL landlords are forced to leave the market due to rent controls, this is excellent news because it increases the supply of property for sale and will cause house prices to fall. They see a strict one-for-one equivalence between landlords and a young person who is unable to buy due to inflated prices, so if the rental supply drops, the purchase supply will rise, and there's no overall loss to the market.
Yvette Newbury
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Sign Up22:02 PM, 4th May 2014, About 11 years ago
This is nonsense, over the last 20 years I have not had a single tenant in any of my properties that wanted a term of any longer than a year. Some decided to stay for a further term, but most wanted the FLEXIBILITY of renting, not to be tied down to the property for more than a year! The main problem that tenant's fail to understand is that if they wish a long tenancy they need to rent from a landlord who views his rental as a business and not from a landlord who may return anytime and will want that property for their own home. I have a few friends recently caught out by this and they are realising now that the choice of a longer term rental is in their hands - they just need to rent from an appropriate landlord who can offer them the term they need. In addition, what about the mortgage terms that do not allow tenancies of more than 12 months?
Mandy Thomson
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Sign Up9:30 AM, 5th May 2014, About 11 years ago
There is another factor that Ed Miliband has also most likely failed to consider or to simply ignore - Section 21 notices are often used for expediency, typically where a Section 8 should be used but the landlord simply wants their property back as quickly as possible from a rogue tenant - this will of course serve to make it seem that more landlords take their properties back "on a whim". Of course there are retaliatory evictions too by rogue landlords, but these kind of people will easily get around the proposed legislation - or ignore it altogether.
Gareth
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Sign Up8:22 AM, 7th May 2014, About 11 years ago
Labour should not be interfering (again)! If they want to have us provide three year terms then start with the BTL mortgage companies T&Cs, then give us the OPTION to offer three year terms BUT we MUST retain the ability to use Section 21 notices.
Peter Hindley
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Sign Up10:34 AM, 7th May 2014, About 11 years ago
The problem with all of these policy announcements (regardless of political party) is that the devil is in the detail whereas the "soundbite" announcement sounds fantastic.
There are ill thought out policies in every aspect of our lives. I think Civil Servants must go to some special training camp as they don't seem to run what-if scenarios on their policy proposals.
Jeremy996
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Sign Up13:26 PM, 7th May 2014, About 11 years ago
I cannot see three year rental contracts as helpful to anyone. For those who want to live there for life, it's not long enough! For those who want to flit from area to area it's too long!
If Labour want to improve housing for the poorest in society, then they need to re-invest in social housing on a scale similar to "Homes fit for Heroes" in the inter-war years. (When I worked for a district council, these were the most popular with the Right to Buy tenants, as they were well, conventionally built on generous plots).
In many areas, there is no effective choice other than the private landlord, good or bad, so the best way to raise the standard would be to offer a realistic alternative.
All governments since the Right to Buy scheme seem to have made a complete hash of mass housing and relying on the "market" is naive in the extreme.