Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
John Dace
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Sign Up16:22 PM, 10th January 2023, About 2 years ago
Reply to the comment left by Kate Mellor at 10/01/2023 - 13:22
I would love to see that law / rule in writing. I’m pretty sure all councils will demand from landlord (often by taking it out of payments for other hb tenants they pay for).
Bernard Mealing
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Sign Up20:12 PM, 10th January 2023, About 2 years ago
I have for a number of years had and will continue to have DSS tenants.
I agreed with my council that I could endorse the tenancy agreements with. This tenancy id conditional on all rents are paid directly to the landlords and I give my permission to share information with my landlords.... WORKS A TREAT.
Direct payment. the government. ok the people who think the govern the country. Insist that the tenants must be paid direct..... OK to encourage them to handle their money.. SO LETS HELP THEM TO OPEN AN ACCOUNT say Credit Union. The council pays it to this bank and the bank pays the landlord.
JOB done they are paid direct and the landlords get our rents... fits both parties. The Gov and the landlords would I am sure reduce evictions.
Kate Mellor
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Sign Up21:00 PM, 10th January 2023, About 2 years ago
Reply to the comment left by John Dace at 10/01/2023 - 16:22
It used to be written on the back of the housing benefit statements when they used to post them out
Old Mrs Landlord
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Sign Up23:57 PM, 10th January 2023, About 2 years ago
Just one quibble with the opening premise of your article, London Landlord. DWP no longer state that Housing Benefit or Allowance is to cover claimants' housing costs but that it is to help towards housing costs. This distinction matters little in those areas where the LHA is close to market rents but in many parts of the country it falls far short. We have had a couple on benefits in one of our properties for fourteen years and the monthly LHA has increased by £23 in that time whilst our costs have spiralled and inflation has severely eroded the real terms value of the rent we receive. If we tried to increase the rent the couple, who are in poor health, would be homeless because the "help towards housing costs" is woefully inadequate.. This, coupled with the other problems listed by others posting here, is the reason so many are in temporary accommodation or homeless.
Pat Curran
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Sign Up8:15 AM, 11th January 2023, About 2 years ago
I agree with all the above. I am currently on Universal Credit awaiting a hip replacement operation. My rent is £411.68 pm which by todays standards is very reasonable. My Housing Benefit is £350. So I understand how families living in poverty who are afraid to use their heating should not have the temptation to spend rent money and this should be given directly to the landlord. Where is the problem with that? Who in government thinks providing an opportunity to use the money for other things to very poor people is going to end well? Personally I bank transfer my full rent at the first opportunity to my landlord, but I can sympathise with some who put the health of their family instead of their landlord. Why create that opportunity?
Patrick.
David Meale
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Sign Up0:26 AM, 12th January 2023, About 2 years ago
Back in the day, pre 98,they used to pay 2 weeks in advance direct to the landlord, that worked fine, they then altered it to 4 weeks in arrears direct to the tenant, so you lost out at away, also they said it was the tenants claim so hb would not speak to landlords.
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Sign Up20:52 PM, 12th January 2023, About 2 years ago
Reply to the comment left by Kate Mellor at 10/01/2023 - 13:22
Hi Kate
Good to see you challenging the common myth, amongst landlords, that receiving Direct Payments, whether it be HB or UC that's involved, must be repaid by the LL. As you rightly, point out, invariably the overpayments recovery is determined by what caused the overpayment in the first place, not necessarily who received payment.
I challenge overpayment demands on a regular basis on behalf of my LL clients, and invariably secure exoneration from any culpability. That's because the tenant has an obligation when making their claim to ensure the info provided is accurate. He/she signs a declaration to that effect. If at a later date that proves to have been incorrect, only the tenant can be pursued.
As you'll know, most overpayments occur because the tenant fails to report a change or delays in doing so. For example, they experience a wage increase, an adult return to the home, they inherit a property and fail to report the "material change" to the Council or DWP or delay in doing so. Either way, the resulting overpayment will invariably be recoverable from them.
Where LLs run the risk of being asked to repay the overpayment is where they become aware of a fact that they could reasonably know, might affect the payments being received from HB or UC.
For example, tenants might vacate a property, without advising the Council and payments continue being paid to the LL. If the LL has no knowledge of the tenant's vacation, he/she can claim the overpayment was caused by the tenant's obligation to report the change but has failed to do so. But, if when investigating the circumstances that led to the OP, the Council or DWP discovers the LL did know e.g., tenant gave notice, tenant vacated and handed back keys, or was evicted or LL tried to make contact with tenant to organise gas safety check, with no success over a period of months, then in those instances they run the risk or having to repay any resulting overpayment.
One worrying thing for LLs is, DWP is making a pig's ear of UC's "housing costs" administration and during 2020/21 created £6 Billion of overpayments, representing 14% of its overall UC expenditure. The following year, I'm told, the figure is even higher. To make matters worse, many of the decisions are simply ridiculous and indefensible. My worry is, where DWP does pursue the LL, they're more likely to cough up than appeal and lose out unnecessarily.
If anyone encounters such a problem seek out advice from the NRLA or contact someone who can assist.
Regards,
Bill
David Meale
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Sign Up11:56 AM, 13th January 2023, About 2 years ago
Reply to the comment left by alan thomas at 10/01/2023 - 12:41
Yes that happened to me I ended up owing 15k,all hb said was get it off your tenants, who'd obviously legged it by then.
Bill irvine
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Sign Up19:34 PM, 13th January 2023, About 2 years ago
Reply to the comment left by David Meale at 13/01/2023 - 11:56
Hi David,
How long ago did this happen?
If you felt aggrieved by the Council's decision, did you do anything to challenge it, at the time?
FYI, if the decision was within the past year you could still challenge this, if you're confident you didn't play any part in the cause of the OP.
You'll find an example of a case I successfully dealt with involving £45K here https://universalcreditadvice.com/articles/housing-cooperative-and-elderly-tenants-win-fight-over-45000-overpayment-demand/
Most of the cases I deal with involve sums of between £1-5K. However, I'm currently dealing with 3 cases involving £35K, £37K and £287K, for different clients, on a "No win, No fee" basis and expect to secure commissions in all three.
Bill
Mick Roberts
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Sign Up7:47 AM, 14th January 2023, About 2 years ago
It worked from 1997 to 2008 when we din't have the homeless problems we do now.
And 2012 when Council's realised LHA was again making people homeless.
I must be getting old to remember that.