0:01 AM, 23rd December 2024, About 2 hours ago
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With thousands of insurance providers to choose from it can be tricky to decide which one to go with.
While many insurance providers may offer cheap prices, they may not offer the best service and may have essential add-on policies missing.
Here at Property118, we’ve teamed up with The Home Insurer which helps provide a top-class service to ensure you get the right policy and could help save you money.
When dealing with insurance providers it can be frustrating having to call and go through what feels like a hundred options before you speak with a real person.
Unlike other insurance brokers, with The Home Insurer you can call and speak to the same person who deals with your policy all year long and there is only a 15-second FCA prescribed message before you are talking to a real person.
Jason McClean, director of The Home Insurer, says many landlords prefer a personal touch and his firm puts clients at the heart of their business.
He said: “I think we try to solve property insurance problems for people at the best price possible. Saying that, there may be somebody out there who can get a cheaper quote but with us, you get what you paid for.
“If you go for the very lowest possible quote with a different insurance company, whenever you have a claim or need to speak to that insurer, you probably won’t be speaking with the same person. You may not welcome the long phone waits, multiple menu options and being cut off either; that’s my experience of big call centres and think many feel the same.”
Whilst comparison websites may give you a good general overview and cheaper prices it does not mean they offer the best service.
As a landlord, you may need a specific policy such as unoccupied or subletting insurance that a comparison website may not offer.
Most comparison websites cover the basics of landlord insurance such as the building structure but it’s important to check the policy in detail. If you need to make a claim and you’re not properly covered, it could end up costing you thousands.
An insurance broker can help you go through specific details and unlike comparison websites, there are no hidden costs when it comes to insurance brokers. Brokers are obliged to be completely transparent about the costs associated with arranging your insurance.
For peace of mind, brokers are regulated by the Financial Conduct Authority (FCA), and your fair treatment is further guaranteed through the Financial Ombudsman Service.
The Home Insurer is authorised and regulated by the FCA and is a member of the British Insurance Brokers Association (BIBA).
The Home Insurer has earned several prestigious awards for its exceptional customer service, including the respected 2020 UK Customer Service Excellence Award for Best Customer Retention and Loyalty. Most recently it won an award within its home county of Northamptonshire for high levels of service.
With a renewal retention rate of more than 90% backed up with Feefo and Google independent customer review scores of 4.9 out of 5, The Home Insurer offers a top-notch service and peace of mind knowing you are covered.
The Home Insurer always tries to be honest with clients and manage expectations.
Jason says many Property118 customers will have received lower prices on their insurance policy this year.
He said: “I could sit and promise you the world and if you don’t get it you are going to be disappointed.
“That’s not the way we operate – we prefer to be very honest with our clients. We have three things we tell our clients. Firstly, we tell them this is what you’ve paid for, secondly, this is what you are likely to get and finally are you sure you want to buy the policy, it’s as simple as that.
“What I say to clients is we check your policies every year so it’s not automatically we increase the price every time.
“I know a lot of our policy owners this year will have received lower prices compared to last year as we shop around all our markets, and we want to try and give the best policy and price every year.”
Jason says the Home Insurer doesn’t take anything for granted and clients are at the heart of the business.
He says: “We don’t take anything for granted, particularly with Property118 clients as we value them so much.
“We have a relationship with our clients, and we want to make sure their property is covered and for the best possible price we can get.”
