Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Lynette Morris
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Sign Up17:52 PM, 12th July 2013, About 11 years ago
Re finance Act: The wording in AST to which tenants sign up states they are responsible for all utililities for the duration of the AST. If they choose to reside elsewhere within the timeframe of the AST, then I can't see that this abdicates them from the full responsibility for that which they have freely signed up to. I would have thought a prior AST for the time frame in question should take precident over any other residence they take on. It is after all a contract freely entered into by two parties.
HB Welcome
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Sign Up23:54 PM, 12th July 2013, About 11 years ago
@Ray,
‘ “resident”, in relation to any dwelling, means an individual who has attained the age of 18 years and has his sole or main residence in the dwelling.’
................
There is no definition of “sole or main residence” in statute law. “Owner” is either the person holding a material interest who is the freeholder
or a person holding a leasehold interest for the premises granted for a term of six months or more.
Regards, HB Welcome
Ray Davison
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Sign Up10:20 AM, 13th July 2013, About 11 years ago
@HB Welcome
Can you please confirm if you have you actually argued one of these cases with the council or taken such a case to Tribunal. If so, what arguments did you use? I am pressing this a little I know but if you have any practical advice to offer on this point please provide it as it may help many people reading this forum. If it is just your viewpoint based upon reading the legislation then that's fine, you are entitled but it does not help me or other readers fight the council.
@Lynette
If the tenancy has gone periodic, the tenant has gone but given no notice then the tenancy has not ended - it cannot end without a court order which can take months. However in this situation, convincing the council to continue treating the missing tenant as responsible is not easy. That is why I was asking HB Welcome how he achieved this as it would help out everyone else on here.
HB Welcome
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Sign Up22:22 PM, 13th July 2013, About 11 years ago
@Ray,
Apologies, I'm not trying to start an argument,!
I (wrongly) thought my reply was clear.
This key phrase is used over and over again at tribunal:
"There is no definition of “sole or main residence” in statute law. “Owner” is either the person holding a material interest who is the freeholder
or a person holding a leasehold interest for the premises granted for a term of six months or more."
I thought that answered your question.
It is not (neccessarily) my viewpoint but it has been stated repeatedly by tribunals.
Please don't take my word for it.
-Especially don't take the Councils word for it!
Read the link from my earlier post and make your own decision. They are the finest written words on the subject.
Re your specific questions;
"Can you please confirm if you have you actually argued one of these cases with the council"
Yes
"or taken such a case to Tribunal."
No
- Councils always give up before it gets that far (if you have a case).
"If so, what arguments did you use?"
It wasn't the argument above but it was very similar, -but in my own words.
Nowadays, in all dealings with the council, I shamelessly plagiarise the exact same words used by the tribunal.
But as I've said, please don't believe me, read the transcripts and make your own mind up.
"convincing the council to continue treating the missing tenant as responsible is not easy."
Very true.
But please remember, ultimately, you are not trying to convince the Council.
Ray Davison
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Sign Up12:10 PM, 16th July 2013, About 11 years ago
@HB Welcome
Thanks, your highlighted bit helps there I knew I mist be missing something.
I have another interesting variation for you. Please stick with it, I know it’s too long for a post really but it gets a bit complicated:
One of my councils (Sunderland) under the new local rules offer a 25% discount for the first 6 months empty subject to:
‘Under the new scheme, properties that are re-occupied within one month will receive 100% Council Tax Discount’
We had a situation where one of our tenants told the council they had left and advised them of a new address approx one month before his notice ended despite having not surrendered the property or removed all of his belongings. The tenant did not formally check-out of our property until the last day of his notice. The council initially issued us with a bill from the date the Tenant told them he had left however I subsequently convinced them that the tenant should be liable until he formally surrendered the property at the end of the tenancy. The property was re-tenanted 14 days after the previous surrender. I therefore (Foolishly) assumed I would be granted the 100% discount for a property re-occupied within one month. What happened is an amazing piece of slight of hand by the council. They issued a bill to me that charged us from the point the previous tenant surrendered the tenancy up to the point the new tenant moved in with no discount for the quick re-occupation. When I queried this with them, their reply was as follows:
“ Thank you for your emails received 06/07/2013 and 21/06/13. Firstly, may I apologise for the delay in replying.
We were advised that Mr X vacated the property on the 20/04/2013 and have charged him at another address as an occupier from this date. However, we were subsequently advised by yourselves that Mr X should have been liable for the Council Tax Charge up until 18/05/2013. As Mr X was being charged as an occupier at another address we could only charge him at this address for the unoccupied period from 20/04/2013 until 18/05/2013.
From the 19/05/2013 the property was put back into the name of the owners until a new tenant moved into the property on 01/06/2013.
As our records show that the property has been unoccupied from 20/04/2013 until 31/05/2013, a total of 48 days, no exemption can be applied. Mr X was charged for the 19 days from 20/04/2013 until 18/05/2013 and the owner charged for 29 days from 19/05/2013 until 31/05/2013 “
What are your thoughts on this (other than the day qty’s – they clearly cannot count)? They seem to be relying on a definition of unoccupied to suit themselves and clearly different from liability for council tax itself.
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Sign Up15:42 PM, 16th July 2013, About 11 years ago
Reply to the comment left by "Ray Davison" at "16/07/2013 - 12:10":
Doesn't matter whether he is paying CT at another property.
As has been detailed on this thread the tenant is liable for CT until the end of the AST period or until the LL accepts surrender and ending of all liability for the tenant.
So the council here are wrong!!
A LL may accept surrender but that does not end CT liability if the LL decrees so.
Obviously a LL will try to source a replacement tenant but that doesn't always happen.
Tenants must realise that they have liabilities and if they wish to end contracts early there are penalties like having to pay CT for a property they are no longer resident in.until a LL sources a new tenant.
DC
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Sign Up15:54 PM, 16th July 2013, About 11 years ago
Reply to the comment left by "Paul Barrett" at "16/07/2013 - 15:42":
Unfortunately not according to the law, which holds more authority than any tenancy agreement!
These circs are virtually the same as my recent case, except the council deducted their one months allowance from the point the tenant moved all furnishings out after which I then picked up the tab.
Ray Davison
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Sign Up15:54 PM, 16th July 2013, About 11 years ago
Reply to the comment left by "Paul Barrett" at "16/07/2013 - 15:42":
Hi Paul,
Thanks for contribution but if the issue were that easy - I said it was complicated!
Read again, slowly and maybe a few times. The council did charge the tenant for the council tax to the end of the tenancy. My beef here is the council still considered the property unoccupied even though they were charging the tenant council tax so did not allow the early re-occupation discount.
The issue is that the council accept that he is liable to pay but do not accept that he was occupying the property. As I said above, it just seems like slight of hand to manipulate the situation to avoid giving the discount. Using the terms in the legislation it seems he was 'resident' but did not 'occupy'.
By the way the tenant was spot on. A long term, hassle free tenant who gave notice properly and paid up to the end. Even left the property better than he got it. A bit of a change from most threads on here!
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Sign Up16:04 PM, 16th July 2013, About 11 years ago
Yep clearly localism is causing loads of problems with CT.
Councils are now free to make up their own schemes and change it at a whim.
I haven't heard anymore about councils who charge business rates for rubbish removal for HMO's!!!!!!!
How a LL is supposed to keep up with all these changes; I'll never know.
such changes can completely change the business dynamic and that means LL can invest in confidence if the rules are changed at a whim.
Your lot seem to have managed to blind LL with words to weasel council tax.
Until LL have to check documents for tenants I find that i have tenants who only sty for a month of so and then disappear; i then source a tenant who stays along time.............funny that!!!
In the past I would struggle to source tenants and used to have 2 months voids but now I can source some east european tenant with a wierd name effectively instantly.
they always seem to leave after a month or so!!
I must be a bad LL!!?
DC
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Sign Up16:04 PM, 19th July 2013, About 11 years ago
Reply to the comment left by "DC " at "16/07/2013 - 15:54":
Update on my own similar case.
My council have now removed the tenants exemption even though I have been honest and stated that I cannot prove that the house was emptied of all furnishings when the tenant left (before the agreement end date) and they have now charged the tenant till the actual date their tenancy ended and given me the benefit of the exemption from that date till when the next tenant moved in.
This was all done by making two phone calls and explaining politely what the situation was and asking to give the landlord the benefit of the doubt until the previous tenant wishes to prove otherwise. So this situation may change if that tenant appeals, however I feel in the circumstances this council have been fair and realistic.
(I would like to think that my own council would act in the same way but this particular property comes under the Peterborough City Council for info.)