Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up12:55 PM, 7th September 2013, About 11 years ago
Interesting question Mike. I can't think that I've ever had a situation where I've had tenants pass referencing and not agree to a move in date within 30 days so I've never really given this much thought or taken professional advice on the matter.
My understanding is that a holding deposit doesn't actually have to be protected at all.
If you were to charge it a daily holding fee, charged in advance but refundable in full subject to the tenant signing an AST with you on an agreed date or in the event of you not signing the AST on the same agreed date I wonder whether that might work?
My thinking is that you could then protect the deposit on the morning of move in day. If your vacating tenant fails to move out you would have to refund the holding fee and if the new tenant changes his mind about the property you keep the fee. Obviously this wouldn't work in Scotland as it's illegal to charge fees to tenants there.
It is an absolute nightmare if an outgoing tenant doesn't move out on the agreed date or an incoming tenant changes his/her mind on move in day. I've had both happen to me in the past and it is incredibly frustrating, particularly in cases when an outgoing tenant stays put as this hurts both you and the incoming tenant. Fortunately it doesn't happen very often.
As I said at the beginning of this post, I've never taken professional advice on this so the ideas above are just off the cuff ideas.
I too am interested to read strategies from others in terms of how they deal with these situations.
Mary Latham
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Sign Up16:10 PM, 8th September 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "07/09/2013 - 12:55":
The money that we take to hold the property pending doing our referencing etc. MUST be called a RETAINER. It is NOT A DEPOSIT and therefore is not covered by Deposit Protection legislation. A receipt for a retainer should be dated and the tenant should sign the landlords copy and the landlords the tenants copy. This way we have our paper trail and no confusion about the purpose of this money. Some landlords go so far as to call it a non-refundable retainer to prevent a tenant backing out between agreeing to take the property and signing the AST, but the landlord would have to return this money if he decided not to take the tenant because of poor references etc.
When we are letting to students it is common practice to take a retainer in December for a tenancy that will not begin until the following July. This money can be held and not protected up to the date that the AST is signed at that point it is no longer a retainer because the contract has been agreed and this money is now part of the first rent payment, part of the deposit or an Admin fee. It should be made clear on the receipt exactly how these funds will be used once the AST is signed, failure to make it clear could start the deposit protection clock ticking when it doesn't need to.
Remember if the AST is not witnessed the tenants can back out at any time up until the day that they move in and the landlord would need to repay the money held.
To sum up Double receipt the money taken as retainer. Make it clear on the receipt what it will become after the AST is signed. Get the signatures on the AST witnessed
NEVER USE THE WORD DEPOSIT UNTIL YOU HAVE TO!!!
On the issue of tenants not moving out. So long as we have done everything legally possible to gain vacant possession for our new tenants we would not be in Breach of Contract though we would probably have to find them temporary accommodation. This is why I serve Section 21 a 3 months before the end of the fixed term - this is all I can do legally to gain vacant possession in the shortest possible time - this is what I tell my tenants when I serve the Notice and we don't fall out .
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
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Sign Up19:37 PM, 8th September 2013, About 11 years ago
Retainer / Deposit?
I do not share Marys confidence in the use of different words being sufficient to save her bacon should a section 214 claim ever be made against her for a 'retainer'.
The word 'retainer' has only 2 uses in legal language - a fee to a barrister or (in some legal dictionaries) in the management of a deceased's estate.
Section 212(8) tells us what should be treated as a deposit in this case, and to paraphrase it is any money held for the performance of obligations / liabilities in connection with a tenancy.
Johnny English
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Sign Up20:40 PM, 8th September 2013, About 11 years ago
Hi,
I have a question regarding Prescribed Information - Non Compliance of Tenancy Deposit proof, within 30 days.
I need to know, which court do I have to apply for this case ? IS this the Small Claims Court ?
Regards
Johnny
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Sign Up21:09 PM, 8th September 2013, About 11 years ago
Reply to the comment left by "Johnny English" at "08/09/2013 - 20:40":
You apply to the county court. "Small claims" is a process used there, but this type of claim should be put on "multi track", not "small claims".
See here and pay particular attention to the last couple of paragraphs. http://tenancyanswers.ucoz.com/index/claiming_for_deposit_non_protection/0-60
Johnny English
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Sign Up21:16 PM, 8th September 2013, About 11 years ago
Thanks Dave. I have send a Letter of Action to my Letting Agent assuming that it is Small Claims court, which I believe should be reaching them tomorrow.
I thought this was a simple case , and now its actually got complex that I thought. I hope after seeing the Letter of Action, they dont take me to court 🙁
Will this cause more problems to me, will agent bite me back.
I am just getting a bit scared now ? Can you please advice whether this is going to cause me more problems ?
About me : I have been a tenant within no issues at all, no rent arrears, no unpaid utilities, no problems , no damages, they have sent me a End of Tenancy charges, which I plan to contest through the TDS scheme.
Romain Garcin
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Sign Up21:56 PM, 8th September 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "08/09/2013 - 16:10":
I don't think it matters whether the landlord has done everything he could to get possession when determining if contract has been breached: he failed to deliver on his contract to the new tenant and he is therefore in breach.
Mary Latham
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Sign Up10:27 AM, 9th September 2013, About 11 years ago
Reply to the comment left by "Dave Reaney" at "08/09/2013 - 19:37":
Tenancy deposit protection legislation was put in place to give tenants redress if a landlord withheld monies from their deposit to cover unreasonable costs. Until there is a tenancy there can be no tenancy deposit. Monies taken before a tenancy agreement is signed is therefore for a different purpose, it is taken to" hold" or "retain" the property pending completion of the paperwork. Once the contract is signed it can no longer be a retainer or holding fee but up to that point that is exactly what it is.
As you quoted "Section 212(8) tells us what should be treated as a deposit in this case, and to paraphrase it is any money held for the performance of obligations / liabilities in connection with a tenancy" That is very clear until there i a tenancy there are no obligations/.liabilities to cover.
This is not an attempt to avoid tenancy deposit protection legislation it is to give the landlord/letting agent time to get the references, credit checks, guarantees in place before the contract is signed. This can take much longer than 30 days where there are several parties to an AST, as in the case of students where their guarantors are all over the country and in a typical joint AST there are an average of 5 sets of checks to put in place. If during the process one or more of the group drops out, this happens commonly, the process has to begin again after replacement tenant found to joint the group. I have know this process take up to 2 months.
To register a deposit for protection the landlord needs all the information on the tenants and in some cases, the third parties that have provided the deposit, he also needs the start and end date of the tenancy and this information may not be available until the tenancy agreement is signed.
So long as the purpose of the money is identified before and after the contract is signed,( when it can no longer be a retainer/holding fee), the landlord has not broken the law.
In fact most landlords I know are now taking nonrefundable Admin fees and therefore this is academic because they then don't need a retainer and in many cases are not taking deposits either. I am told that, given the choice, tenants prefer to pay £150-250 admin fees rather than several hundreds of pounds in deposits. It is not something I have done myself but if I find that tenants do prefer this I may do it in future so long as there is not legislation to prevent it.
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
Romain Garcin
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Sign Up10:39 AM, 9th September 2013, About 11 years ago
There is a difference between a holding deposit and a tenancy deposit in any case. Deposit protection regulations only apply to (assured shorthold) tenancy deposits.
The use of the word 'deposit' is not crucial, the purpose is.
Mary Latham
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Sign Up10:57 AM, 9th September 2013, About 11 years ago
Reply to the comment left by "Romain " at "09/09/2013 - 10:39":
I agree but not using the word deposit makes it much clearer for everyone in my opinion.
When I think of our concerns when the HA 2004 was being drafted not in a million years did we every consider that deposit protection would become such a major issue.
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337