Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up17:35 PM, 29th June 2011, About 14 years ago
Hi Mark and team,
A useful and informative article thank you.
You may wish to add, Adam and sons, Nottingham to your list of Lettings agents no longer trading.
They collected rent from my tenants before writing to me three days later to tell me they were no longer trading. Needless to say, they didn't forward the rent on to me. So how one goes about recovering this rent I don't know.
They weren't registered to ARLA, so no prospects there.
The Police had no interest either, despite the potential of many hundreds of landlords suffering the same fate as me, which I found disappointing and surprising.
I'll let you know if progress is made.........
Keep up the good work.
Kind regards,
David Miles
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Sign Up12:36 PM, 30th June 2011, About 14 years ago
Add Kym Falla t/a Spiremark Property Rentals of Peterborough
This involved non payment of rentals to several landlords, receiving money
from housing benefis and non return of deposits.
This was all investigated by the Police who prepared a very sound case
which CPS refused to proceed on saying a jury would not be able to understand it
What a waste of time
Regards
Derek Firman
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Sign Up20:04 PM, 3rd July 2011, About 14 years ago
Hi Mark and Team,
Yes same sad old strory all over Sad England. - No Justice as usual CPS = Criminal Protection Service will not take these prosecutions as they are looked upon as a Civil Matter.........
Citi Properties Letting Agent who were in Stoke-On-Trent did the same thing they took on hundreds of properties at a discount rate to Landlords with a 5% Managenment Fee then kept all of the deposits from the Tenants in a Private Account and pocketed the Housing Benefit money paid to them by the Government without paying the Landlords any Rent for Three months amounting to over £80,000.
Then they went into Liquidation and kept all of the money and The Great British Justice System or so we think its so GREAT then make the Landlords ultimately responsible so even if you persue the corrupt Director - Theif - Criminal of the Letting Agent through the Courts Privatley and who is setting up these businesses with every intention to Bankrupt them in 6 months you will not win as he will of disposed of the money and as in this case left to Pakistan.
But our Great British Justice System - Decides if you want to prosecute the Director of the Letting Agent its a Civil Matter and nothing to do with us the CPS !!!!!!!!!!!!! Then if YOU the Landlord take out a Private Prosecution you will be responsible Financially if you lose the case you will pay the Deposits to the Tenants even though you never received any Deposits as the Agent you trusted took the deposits and the Landlord never met with the Tenant. You will not get your Stolen - Theifed rent back as their will be no assetts and no money in the Liquidated Letting Agent Business.
So you are wasting your money through the over- stretched Justice System as you will run up massive Court Costs building up the case file and Lawyers extending the case further to make themselves some more money and the case will be put back and back by the Slow Justice System Process having too many cases going through it and over-stretched to breaking point in such an inneffective Justice System. Will mean you lose more money and thus letting the Criminal Win...............
Also if the Letting Agent has been seen to pay a few Deposits back to Tenants over the six months Trading, He now has his escape justice clause as he went insolvement due to Difficult Trading Circumstances but was seen to pay a few deposits back to tenants who had left in that 6 month period so its his " get out of Jail Card ".
Ultimatetly we dont have a Good Justice System in this Country as which Government will ever invest in a system that doesnt make them any money and only costs them money by sending Criminals to Jail. If the Criminal goes to Prison it costs the Government Money and the only happy people are Big Fat Lawyers as they dont care about whats Right or Wrong as they are MAKING MORE MONEY.
As for the Corrupt cheating Letting Agent Theif , he will be setting up somewhere else under another name and concentrating on doing it all over again to make his next £ 80,000. Letting Agents are NOT regulated so you have NO PROTECTION.
Many things are insane and completely wrong with our Justice System and its too slow and compltely innafective - CHANGE IT MR CAMERON NOW - UNDER THE BIG SOCIETY = HONEST LAW ABIDING CITIZENS WILLING TO GIVE A FEW HOURS OF THEIR RETIREMENT TIME FOR FREE TO DELIVER A BETTER SOCIETY FOR THEIR CHILDREN AND WILL DO A BETTER JOB AND WOULD DELIVER GOOD HONEST JUSTICE AT A LOT CHEAPER PRICE.
And - Hence Letting Agents should be Financially Regulated and made accountable and the industry should not just have these Mickey Mouse Protections like ARLA and Safe Agent. As in this case the Letting Agent - Citi Properties just used these Protection Agents Logos on their Website and were not even Registered with them. They just copied the Logos........ What was done about it !!!!!!!!! Nothing just a nice polite letter asking Citi-Protperties to refrain from using there logos or they MAY take action. " NO POINT TAKING ACTION IF THEY HAVE ALREADY LIQUIDATED AND RAN OFF WITH THE MONEY "
To many Agents are setting up and then run away with your money by just closing up their LET Premises doors and taking the Landlords money and Tenants Deposits. If the Tenant prosecutes the Landlord for his Deposit back the Landlord will have to pay 3 times the Deposit amount back to the Tenant even though he never received the deposit in the first place as the Agent received the deposit but he now has theifed it.
Is British Justice Bothered - ANSWER = NO The British Justice System doesnt deliver Good Justice for the people trying to make an Honest living at present it only lines the pockets of Greedy Lawyers.
As for Legal Aid - Well if you work hard and earn a Low Income = You are not entitled to Legal Aid = Encouraging you not to do any work to take the case forward under Legal Aid. Its a costly business JUSTICE and it shouldnt be .
Vote for me for Prime Minister i will sort it out.
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Sign Up1:38 AM, 6th March 2012, About 13 years ago
Thanks for the information here, very useful, albeit it somewhat too late for us. We let a property through Lanes Letting, Brighton, and we are very worried they have done a runner. Rent is owed to us, deposits have been paid by our tenants and not registered with the DPS. They haven' t been answering our calls or emails for weeks, and yesterday we found out that the office has been boarded up. THis is particularly frustrating for us as overseas landlords because we aren't even in the country to deal with the problems. We needed to be able to trust our agency and they have severely let us down.
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Sign Up14:09 PM, 28th March 2013, About 12 years ago
So how, if at all possible, can we help our landlord get back the £8,000+ rent plus deposit paid to Thomas and co to Mr.Collins which he never handed over and closed up the company. Can the landlord claim these monies back somehow as its a substantial amount of money and seems Mr.Collins is just getting let off the theft by spending a few weeks in prison (at tax payers expense) and when he gets out will just do it all over again to someone else!!
Freda Blogs
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Sign Up8:30 AM, 29th March 2013, About 12 years ago
Is the Letting Agent a Linited Company? If not you may be able to sue the individuals in their personal names. They may have assets such as their own homes and cars.