Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Beaver
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Sign Up14:30 PM, 10th November 2021, About 3 years ago
Reply to the comment left by Bryan Smith at 10/11/2021 - 13:28
Those yellow polypropylene gas pipes do need oil to produce, but we have already produced them! And they are about as close to being "immortal" as is possible.
I'm also aware that in Scandinavia households are storing compressed hydrogen generated in summer from photovoltaics. It's not possible for every household but it's being done.
Luke P
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Sign Up11:31 AM, 11th November 2021, About 3 years ago
Reply to the comment left by Dr Rosalind Beck at 10/11/2021 - 08:18And by the time this comes is, Ros, the Renters Reform Act will be in force and evicted under Section 21 a thing of the past. If the tenant is paying their rent and not causing a nuisance, then how will a LL evict to enact massive works? The only option would be to sell (possession still possible if genuinely selling), but would you be allowed to complete the works first (to maximise sale price) or is that not considered selling, but a stage in between eviction and sale. Don't even think about re-renting after works as that would be an illegal eviction with no genuine intent to sell. Perhaps sale without completing the works and either a vastly reduced price or a sale to an owner-occupier the only route out...
Reluctant Landlord
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Sign Up11:49 AM, 11th November 2021, About 3 years ago
interesting points...if substantial works were due to have to be done to the property to get to a C rating, am I obliged to rehouse the tenant to do this? What if the tenant refuses entry to allow the work to be undertaken? (tbh I would be on their side if at the end of it all no actual cost benefit via lower bills were the outcome and a rent increase inevitable)
I assume I could not be fined for failing to comply with the C rating by the deadline date, if before then I had issued possession proceedings as a result of the tenant not wanting the work doing/allowing access?
Beaver
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Sign Up16:00 PM, 11th November 2021, About 3 years ago
I had a new gas combi boiler fitted in my PPR last year. As a consequence my fuel bills are on the way down. I had a new gas combi boiler fitted for my tenants last year, and their bills are also on the way down despite the increase in wholesale gas prices.
If I were to fund the extra costs of work to replace the gas combi boiler over and above the grants presently available entirely rather than add supplementary heating then the rent would have to go up. The tenant's bills would also be going up.
So I can't see my tenants wanting this.
Jessie Jones
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Sign Up7:55 AM, 13th November 2021, About 3 years ago
Heat pumps give a maximum return of 3Kwh for every 1Kwh input. Gas is closer to a quarter the cost of gas. Replacing gas boilers with electric will result in an increased heating cost for tenants. So it looks at the moment that landlords are going to have to find huge funds to pay for the insulation and heat pumps, and the result will be increased costs for the tenants.
Of course, tenants will actually be paying for both the installation and the increased energy costs as no landlord business can run at a loss. Mortgages would get called in by the banks if they even get a whiff of a BTL mortgage running at a loss.
If it was cost effective, we would see the commercial sector advertising on the TV as owner-occupiers would be looking for the cheapest option for themselves. But it isn't cost effective, which is why we don't see any adverts for heat pumps other than in the niche eco build sector.
Malcolm Ratcliffe
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Sign Up10:41 AM, 13th November 2021, About 3 years ago
Reply to the comment left by Dr Rosalind Beck at 10/11/2021 - 08:18
It’s not rocket science to work out what changes need to be made to a property to get an EPC. A GOOD and professional EPC surveyor should be able to use his computerised model of your property to make suggestion of ways you could upgrade your property to reach the required level. But you will pay more than £34 (which seems to be the going rate for the cheapest EPC. Is this likely to be good and professional? Ad below.
Residential EPC - £34.00 - Order your EPC Online!
http://energyperformancecertificates.co.uk
AdNationwide Domestic EPC's.
Track Your Order · 5000+ Clients per Month · Accredited Assessors · Nationwide Coverage
Services: Residential EPCs, Gas Certificates, EICRs, Boiler Services
Mick Roberts
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Sign Up11:10 AM, 13th November 2021, About 3 years ago
My notes I've kept before below if u want to digest or ring me on 'em.
I'm biggest Benefit Landlord in Nottingham & these changes are making it impossible for Benefit tenants to move.
And if Landlord gets pushed too far does sell, they really have nowhere to go.
Too many retrospective changes on existing tenants existing Landlords existing houses.
If they want New build standards, go buy a new build.
Like others have said on here, tenants can't move out for 3 months & Govt expect Landlord to spend 30k with heat pump that's gonna' be nicked outside, & external insulation & internal insulation in floors etc. On a house the Landlord don't want anyway.
My previous notes:
And I've now got to start telling all tenants we need solution, as they know I no longer want their homes any more & am keeping the houses for them. However the Govt bringing in the EPC to a C to 2028 for existing tenants is pushing me/us too far & I'm not prepared to spend 10k on external insulation on a house I don't want. Landlord has Mental Health feelings too & needs to retire at some point. Govt are making that many homeless whereby before Landlord could have managed.
I'd like to know selfishly what is happening to me? I don't want my houses any more, only keeping them for the tenants. So in 2028 which flies by, what then? I'm older, need to retire one day, do I give tenant notice? Don't tell me to spend 10k on external insulation on a house I don't want but tenant can't get anywhere anymore cause of the idiocy retrospective changes Councils & Govts keep bringing in.
My notes on your EPC mention.
100% agree. And that's coming from I that has managed mine for 23 years, worked with tenants, have a lot of same tenants for 20+ years, & it used to be from about 2007, you'd have a new rule every 2 years the Govt or Councils used to bring in, so you'd have to go visit all your tenants, get some'at signed.
In 2020, it seems like new rule reg law being bought in every month to trip Landlord up. Letting Agent may be on top of this more with eager new staff abreast of the regs that keep getting chucked at us & they can have all the latest software to notify the tenants with proof.
I've had many tenants over 20 years, some 24 years & 7 years to 2028 for existing tenants is no time at all.
Out of all my houses, I've got a lot of 1970's. And many of them are EPC rating D. And they have latest combi boiler, UPVC, loft insulation, I'm sure I have many E's.
So to get to C if anything more can be done, this is gonna' cost & who is paying for this? I can give tenant a brand new house if Govt wish, but we all know New-Builds cost more to buy & rent.
I think this C rating if comes in will be the final nail. I reckon supply will reduce then more than now, & remaining rents will rocket.
The latest rule they are now proposing to bring in in 2025 is EPC to a C. I've already got the Combi boiler, UPVC etc., so it's external wall insulation. Approximately £10,000 each house, but they not bringing it in for Council houses or Owner houses-Only to Private Landlords.
You've had £100,000 of mine & tenants money on Licensing that they got nothing in return. 100k on houses that I don't want any more, all cause I've got loyalty to tenants.
If some Landlords only make £1000 pa, spending £10000 on insulation that then puts the landlord losing money for 10 years, why would a non charitable Landlord keep the house?
Constantly changing rules retrospectively is decimating long term Benefit tenants lives & homes.
This Govt & Councils have made it much more expensive for tenants to rent. Roll on EPC rating C in 2025. Rents are gonna' rocket more.
Wait till EPC to a C maybe comes in, in 2025, and existing tenants 2028. That's when we gonna see Mega homeless. 2028 is no time at all on existing tenants. I've had tenants 24 years and many tenants over 20 years. This is their homes for maybe life. But for me to spend £30,000 on a house I don't want and am only keeping for them when new laws coming in that could potentially put me in prison if they take batteries out smoke alarm. I've had enough. Is the EPC to C a law? A reg? Anyone know? My houses have got latest combi in, latest composite doors, they wanted electric heating out for years now they want it back in.
Be interesting if anyone could follow the stats on EPC to E enforcement they starting now and see how homeless is going with that. There again the Council Homeless don't actually ring the landlord up to ask why evicting and selling. So the public never know the shock horror just as with Selective Licensing and Universal Credit, the colossal homeless them two cause.
Karen
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Sign Up16:53 PM, 13th November 2021, About 3 years ago
Reply to the comment left by Malcolm Ratcliffe at 13/11/2021 - 10:41
As far as I can make out the information gets put into a computer which runs a program that then spews out the rating. The usual recommendations are heatpump, insulation, solar panels. The problem is when you cannot do any of the suggested things because you are a flat in a block etc.
Karen
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Sign Up16:56 PM, 13th November 2021, About 3 years ago
Reply to the comment left by Mick Roberts at 13/11/2021 - 11:10
Well said Mick. As regards the external wall insulation on the older brick built houses it will cause condensation and mould because they need to breathe, so not something that should be done if you want to have a healthy house to live in.
PJB
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Sign Up12:18 PM, 17th November 2021, About 3 years ago
I really recommend watching this video exploring both sides of the heat pump debate.
"Installers react to Skill builders video on heat pumps (part 1)| FIRST TIME WATCHING!"
https://www.youtube.com/watch?v=P22W-4mXrbw