Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
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- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
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- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
blair
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Sign Up7:47 AM, 10th November 2021, About 3 years ago
Melisa
I am familiar with them in NZ. They are very popular there for sure and cheapest option. For the UK there are issues
1 In NZ they heat/cool air that is blown/spread by the fan from the unit. Normally there is just one unit. Each unit needspipework and drainage To only have one fan wouldn't be enough as its much colder here
2 they are noisy
3 they need a outside wall and air. The external walls are usually owned by the LL not the lessee
4 they usually do both heat and cooling. But if people start using them for cooling the higher demand will put a lot of strain on the electricity generators. ( this would be particular so in buildings with lots of west facing glass and poor insulation
5. They will heat the hot water too ( not usual in NZ) but you will need a cylinder
6 Question if there is enough temperature differential especially if external air is bellow zero. Ground source heat pumps would still work but expensive to install.
7 Will there still be gas for cooking ?
Not much help but issues I would be interested to know how they will be sorted here.
Dr Rosalind Beck
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Sign Up8:18 AM, 10th November 2021, About 3 years ago
Hi Melissa
A big question is how will landlords be able to definitively work out what work will bring their energy rating to a C. This is by no means clear. They could spend a lot of money only to miss the C rating by a point or more. Also, who on earth will do all this work? Where are the tradespeople to do this and how will they sort out 3 million homes in a short space of time? What will they charge - since they will know they have landlords over a barrel? If landlords can't do the work in time then what will they do? Evict their tenants or face huge fines? What if they can't get possession of their properties and the tenants out in time - especially given all the additional obstacles the UK governments have put in their way? One could have a rogue tenant who won't leave putting the landlord in the position of facing a huge fine for housing them without a C rating. I'm sure others can add to this huge range of problems that the Westminster Government seems to be oblivious about or frankly, just don't care about.
Luna
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Sign Up8:34 AM, 10th November 2021, About 3 years ago
I for one will be selling the bulk of my buy to let portfolio as a result of the proposed introduction of heat pumps and the EPC requirement to reach C.
Heat pumps are a non starter due to the expense and for all the reasons outlined above. They are inefficient, cost a fortune to run and repair and when you need heat the most in the winter, they struggle to heat the rooms. I would say they will only produce background heat in the bulk of uk homes. They work in other countries for new builds which have masses of insulation, solar panels, triple glazing and underfloor heating, which unfortunately, most UK homes do not have.
The EPC rating of C has so many problems for landlords - there is no guarantee a C rating will be achieved, even after spending thousands on the work.
The tenant will have to vacate the property in order to do all the wall insulation required, so no rent coming in but the mortgage will still have to be paid. If a landlord has multiple properties or a single buy to let, the costs are prohibitive.
If this is made law, I foresee a mass exodus of landlords from the market.
Bryan
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Sign Up8:50 AM, 10th November 2021, About 3 years ago
Melissa,
I am just doing a property strip down and remodel. It had no gas supply so the alternative was heat pumps or storage radiators. Heat pumps were not suitable due to floor conditions and height restrictions on the conversion. They were also very expensive to install and run according to the suppliers we discussed this with. Cheaper and more efficient option was to install a gas supply and run a high efficiency gas combi boiler. These boilers are 90%+ efficient compared to very low efficiency of heat pumps. On the EPC front, I question what the criteria is and who sets this. Installing LED bulbs is a big plus on the EPC but is insignificant against insulation or double/triple glazing? They also do not apply to some buildings. The system needs major overhaul. Finally, why the PRS sector is always being targeted. A lot of social housing is appalling. Plus if the Government is committed to renewables then why are the 2000+ houses being built around my area right now have no heat pumps, no solar panels and no water recovery systems. Builders making a mint again and yet building regs do not force them to install renewable energy. The excuse is it would be too expensive. Yes, we landlords know!
Martin
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Sign Up9:13 AM, 10th November 2021, About 3 years ago
I am in the fortunate position that all of my houses are currently rated C or above. However it seems quite simple to me what the largest effect will be. Ultimately rents will increase.
If you are a professional landlord and your living comes from your business, when operating costs rise, as with any business these get passed on to the end user. In this case the tenant.
I operate with the philosophy that empty houses cost money so I price my houses so they are the cheapest of that size and condition in the area.
Each time Landlords have been hit with an extra cost I have seen a rise in rents in the ensuing months.
I don't lead with the rent increase but I certainly follow.
Where is the sense in letting a property for £950 pcm when every other similar property is fetching £1000 pcm. Especially when your operating cost has risen by £500 - £600 per year for that property.
More alarmingly though in the areas I have properties I am now seeing a lack of availability. I don't know for certain, but is this indicative of Landlords selling up and leaving? If that is the case then there is a huge problem looming.
One of the companies I have dealt closely with for 15 years currently has just 9 rental properties available across 2 offices in 2 towns today. They have let the last few properties of mine within days of them going on the market at full asking price.
This is very much a if it looks like a duck and sounds like a duck - it is a duck!
The obvious conclusions are the correct conclusions - higher rents and fewer landlords.
Accommod8
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Sign Up9:53 AM, 10th November 2021, About 3 years ago
A key improvement to get the EPC rating transformed is either external or internal insulation.
For external, full scaffolding is required at probably, on average, around £1200 plus vat. Window sills must be extended, and all fittings such as security lights, satellite dish, alarm box, hanging basket brackets (if any), downspouts, outside tap etc., must be removed, extended and refitted.
Then there's the potential to easily damage the finished rendered surface, such as a scaffolding pole when dismantling, penetrating the thin render, causing damage from the start.
Internal wall insulation is easier, but is highly problematic according to room shape, skirting board detail, coving detail.,room size reduction for small areas, and probably requires the property to be vacated, so a question of probably causing or extending voids between tenancies. Without grants, these investments could cost 10-15% of the value of, for example, many 2 and 3 bedroom houses in certain areas of Northern England. What is the incentive, apart from a reduction in fossil fuel use, for landlords to spend years worth of rental income in many cases? It may be the trigger to sell.
(there remains the debate about moisture entry and condensation post installation too).
Therefore significant landlord grants are critical.
Air source heat pumps avoid huge excavation or boring costs which are essential for ground source ( unless you're lucky enough to own a lake at your buy to let property), and many properties don't have the space to do it.
It's also the huge additional cost of sizing up radiators; removing and replacing undersize micro-bore pipes throughout. This is because most older houses are not suitable for under floor heating, which is how heat pumps best operate. Having space for a plant room; checking the external pump fan decibel level for neighbours (and tenants) are more considerations.
By the way, I wonder to what degree Insulate Britain understand these practicalities?
Accommod8 Ltd.
(please post further comment if/when your article gets published to inform us)
Accommod8
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Sign Up10:04 AM, 10th November 2021, About 3 years ago
Just to add that many houses don't have a wall cavity, and if they do, it may be of inadequate depth, plus some reckon cavity wall insulation causes moisture issues.
PJB
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Sign Up10:09 AM, 10th November 2021, About 3 years ago
Heat pumps are only effective when there is a significant difference temperature between the inside and the outside air or ground temperature. In summer, the system is superbly effective, in spring & autumn, it is reasonable and in winter it will be time to turn on the electric fire!
The use of heat pumps are be prohibitively expensive in terms of cost of manufacture, installation and maintenance. The manufacture is not eco-friendly. Installation will require removal of the old boiler if there is insufficient space to keep it, upgrading the existing central heating radiators and infrastructure pipe work to deliver the lower temperature CH water around the property requiring much more insulation which may be impossible in less modern housing stock. Maintenance will also be an issue in that there are two motors, refrigerant and devices to stop the outside heat collector from freezing up in cold weather.
Heat pumps may have a place in city centres where the air is warmer but not otherwise. As landlords, we are contracted by law to provide access to a reliable source of heat and hot water at all times. So don't get rid of the gas boiler just yet!
Sustainable energy production solutions are becoming quite prolific. The problem now is how to store wind or solar power for use when demand needs it. Again, there appear to be many solutions in development some of which could be with us on a large scale within the next few years. When this happens, on-demand electricity will be available to off peak power to intelligent domestic electric heating systems. In the meantime, work continues to develop a carbon free gas replacement, with the same calorific value, to serve the existing gas boilers up and down the country of which there are very many. At the moment, hydrogen as a gas replacement is not viable. The energy concentration is too low and would need to be compressed to unacceptable pressures in the gas distribution network. There is promising work in the USA to chemically attach and detach hydrogen to another molecule by the use of light.
In short:
Heat pumps are NOT a good idea for tenancies.
On current predictions, sustainable electric power at a competitive price point may the way forward in the medium term. It should be possible to interact with the power providers moment by moment to get the best price for their electricity and the tenants heating.
Wait for a suitable national carbon free gas distribution. This is where development is need most.
Until there is a clear choice to be made, I am sticking to gas.
Old Mrs Landlord
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Sign Up10:23 AM, 10th November 2021, About 3 years ago
A major problem is that EPC ratings are based on the most efficient system in terms of running cost to the occupier. This conflicts with the aim of sustainability as gas central heating will always be the cheapest as long as the gas versus electricity price per unit differential is maintained. The entire EPC rating system is flawed in several respects as far as eco-friendly running is concerned and needs a radical overhaul before landlords rush to install gas combi-boilers wherever possible.
Of course, that's before we start thinking about the many old stone-built, lime mortar solid wall mansions which have been converted into flats where installation of insulation and removal of chimneys prevents the building from functioning as designed and results in damaging condensation and mould, with eventual structural damage to the fabric of the building.
Darren Peters
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Sign Up10:37 AM, 10th November 2021, About 3 years ago
From what I've researched so far I think that heat pumps will be the next diesel debacle. Ie the government encouraged a move to diesel for environmental reasons then changed its mind and made diesel the environmental bogeyman at the public's expense. I think this will happen with heat pumps.
It will be difficult to fit heat pumps to high density blocks of low or high rise flats. These will require air pumps rather than ground pumps and what, one per flat hanging off the external wall whirring away? If you're thinking of changing from existing individual heating to communal block heating to stick one big pump somewhere who pays for what? Freeholder? Leaseholder? Is it even possible without legal wrangling between parties?
Even if you only worry about houses with gardens big enough for a ground pump there is still the need to enlarge the radiators or fit under-floor heating plus insulate the building somehow. Retro-fitting internally takes up space and externally risks the insulation becoming damaged.
Once you've done all the adapting, making existing housing stock as suitable is possible, heat pumps in the UK will need to be topped up with electric as they can't get the water hot enough by themselves. Unsure of reliability or lifespan or service costs for heat pumps in the UK, there probably isn't enough data for our damp climate but I wonder how much electricity on average will be required in reality; 10%, 25%? Electricity is a very wasteful way to generate heat.
They seem to be a great idea for a new build property or development where everything can be contorted to work to the benefit of heat pumps but there's no reason why new builds couldn't be required to be built 'heat pump ready'. Eg extreme insulation, black wall passive solar heating (trombe wall), oversized rads or underfloor heating. Even if these buildings didn't have heat pumps they would make a massive energy saving using gas or electric.
Long ranty post short, legislating for this will not make it happen, there will be no business case to invest the money in _existing_ properties. Or to put the same thing into a social context, local authorities will also struggle to make this work as they won't have the money and will have to take homes out of circulation while they are converted.