Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Andy Bell
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Sign Up20:57 PM, 29th October 2013, About 11 years ago
Reply to the comment left by "Infuriated Landlady" at "29/10/2013 - 20:21":
I was tempted to do the same (paying current amount via standing order) but I'm in the position where I need a clean credit rating. They would have carte blanche to trash that and have possibly have grounds to invoke the threat of calling in the loan. I'll not give them the satisfaction of being able to cause me further detriment and I'll look forward to day they have to pay me back. Grudingly, I'll be leaving my DD in place.
Some may be in a different position and look forward to a early day in court when WB try to enforce the additional amount.
Dave Crazy 1
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Sign Up21:10 PM, 29th October 2013, About 11 years ago
Need following all the comments and think we all need to pull together and support mark in his efforts. I have had a reply from Liam fox MP who is referring the matter to Andrew Tyrie chairman of the treasury select committee. In the meantime everyone needs to spread to word and gather more applications for the class action to build our war chest .
Richard Adams
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Sign Up21:18 PM, 29th October 2013, About 11 years ago
Reply to the comment left by "Andy Bell" at "29/10/2013 - 20:57":
Because I'm skint and would rather pay the £290 odd extra I shall be due to pay WBBS per month towards the class action fund if necessary plus survive day to day meanwhile instead of letting WBBS have it, I have virtually decided to cancel my DD and insert SO at existing rate.
I know WB will trash my credit rating and go for repayment of entire mortgage. I care not.
Please would any of you mortgage experts say if there is any other detrimental consequence that will follow my action? Dean I think it was warned WBBS could immediately make me a variable rate payer rather than tracker. I don't see how but PLEASE are there any other pitfalls I should be aware of?
shaun campling
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Sign Up22:05 PM, 29th October 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "29/10/2013 - 21:18":
richard, i mentioned this in a post a couple of weeks back, but when i suggested i might pay only the pre increase amount to the west brom customer relations manager, he told me that they would be able to take the rent directly from the tenants. not sure how that would work, presumably they would need some kind of court order. might be worth investigating further if thats your chosen course of action. i take my hat of to you if you go ahead and wish you the best of luck. i'm going to leave the dd and hopefully celebrate the victory in court with an i told you so message when we win!!!
Mark Alexander - Founder of Property118
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Sign Up22:23 PM, 29th October 2013, About 11 years ago
They can appoint LPA receivers to collect the rent as soon as you are two months in arrears. LPA receivers can also serve notice on tenants and sell the property without a Court order. WBBS can then appoint debt collectors who will obtain money orders and charging orders on other properties including your home. They can also obtain orders to freeze your bank accounts.
.
Richard Adams
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Sign Up22:39 PM, 29th October 2013, About 11 years ago
Reply to the comment left by "shaun campling" at "29/10/2013 - 22:05":
Thanks Shaun. I'll look into that aspect before committing. Got 5 weeks to deliberate. I recall Mark spelling out way back that a court order is necessary to get mortgage repaid and the process could take months especially as I could prevaricate and spin it out. Presumably the same to get payment direct from tenant and I can already think of ways to frustrate them on that front by which time we might have won or be close to winning?
I won't let myself be influenced into getting into a sideshow scrap out of pique, tempting though it is as I would,love to do it. My sole reason for seriously contemplating going the SO route at existing rate are as stated. I'm skint!
Richard Adams
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Sign Up22:55 PM, 29th October 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "29/10/2013 - 22:23":
Thank you Mark. A pity none of this was mentioned when the subject raised by members other than me of continuing to pay at existing rate arose.
That changes my outlook and dictates the course of action I shall probably need to follow, namely sell the property, with deep regret. It's a nice one and well let but being skint I have no option. So be it. I'm double stuffed by WBBS therefore as capital value was beginning to show signs of rising. Bye bye pension!
Dan Smith
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Sign Up1:12 AM, 30th October 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "29/10/2013 - 22:55":
Yes Richard. Also a pity that so much of what was mentioned has now been forgotten.I refer to Mark's post of 03/10/13 07:49
"As we know institutions often settle legal cases on the basis of non-disclosure"
and
"I would prefer to fight it all the way but if I was one of just a few hundred borrowers who had paid up for the Class Action and such an offer was put on the table then I would take it wouldn't you?"
Having read this post I sent off my £480 cheque. It would seem that now the Terms & Conditions of our Class Action have changed so radically ( just as my WB Tracker did) I'll have about as much chance of getting this back as avoiding an iniquitous mortgage rate increase. Such a shame.
Mark Alexander - Founder of Property118
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Sign Up7:51 AM, 30th October 2013, About 11 years ago
@Dan Smith -
If you would like to withdraw your instructions to Justin on the basis that I have mislead you please write to him requesting a refund - justin@lawdepartment.co.uk and copy me in mark@property118.com.
IF Justin is unable to refund your money for some legal reason I am unaware of then I will do so myself. This offer applies to anybody right up to the point Counsels opinion is complete.
I take your criticism square on the chin and I apologise for misleading you. At the time I wrote those posts I did so in anger based on discussions about free-loaders. I have since re-assessed my original values and I am going with what I believe is the right thing to do. I hope you will also re-think and back my decision.
@Richard Adams -
I have thought this through further since that discussion, particularly in light of the experiences which some borrowers of Mortgage Express have written to me about recently. I did say at the time I would not recommend a strategy of not paying as it is high risk. I also gave an example of a person who could afford to take such a risk on the basis that he is in a position to repay his West Brom mortgage at any time.
Whatever happens, if we win you should be able to claim damages against West Brom. It may, however, be more difficult to claim damages based on loss of opportunity, i.e. if you sell your property. If we were 100% guaranteed to win our case then I would recommend we all follow your strategy as it would bring matters with West Brom to a much swifter conclusion. However, there are no guarantees in life save for death and taxes.
If you do follow your strategy of paying the agreed rate only and West Brom do use their full powers against you it would cost them a lot of money to make recompense to you. However, their risk is a battle scar if they lose, your risk is potential financial oblivion is the Class Action fails. In my own mind, the biggest risk of failure is not our legal position, it's whether we will raise enough money to fight the case. However, I am growing ever more confident that we will raise the required funds.
To All -
What we must remember is that if WBBS get away with a 2% increase what is to stop them increasing their margin by another 2%? Clearly they are under pressure to reduce their exposure to their BTL mortgage book and what better way to see us all off?
Are WBBS the only lender which is under pressure to reduce their exposure to their BTL mortgage book?
.
Richard Adams
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Sign Up11:17 AM, 30th October 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "30/10/2013 - 07:51":
Mark, I am sorry for muddying the waters. For the record I remain 100% committed to the ethos of the class action, to which I have subscribed. I really want to see WBBS defeated, we all get compensated AND other lenders utterly and finally deterred from trying it on. A great victory of which we should all feel proud afterwards and many borrowers with other lenders will owe us a debt of gratitude.
My personal situation is my own dilemna and nobody else should be sidelined into worrying about that. All should press on recruiting support etc etc. I am knocking on in age and frankly need this whole thing just now like a hole in the head. My wife is joint a/c holder with me and is suffering stress related illness on other accounts. I am shielding her from the WBBS brouhaha entirely. I sadly reiterate that I am skint. and part of my thinking re withholding full payment from WBBS was/is to provide extra funds for the action if required. That is how committed I am to it. I won't be able to find the money elsewhere.
So it is my problem and is for me to resolve weighing up the risks involved. That I shall do. No need to decide for 5 weeks or so. Maybe I might pay at increased rate in December etc and if Counsel's opinion is bullish jump ship on paying WBBS later on? There are options.