Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Burton
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Sign Up23:11 PM, 9th October 2013, About 11 years ago
Hi Folks my tuppence worth about withholding the extra 2 %. The consensus that the credit rating will be trashed is so what? Given that when the interest rate rises (or WBBS decide to put it up again after they see they can do and its an easy source of money) how many of us will fall behind for real and thus our credit rating will be well and truly screwed anyway, and tenants homeless!! We should pay what we are contracted to pay not some vacuous amount that has no contractual basis (or did anyone actually sign a contract to accept unlimited rate rises), and declare that we will pay the contracted amount and no more until the BOE rate rises. Perhaps it will hasten WBBS taking action if so there's not a lot I for 1 can do about it anyway. Perhaps I am unusual but I really don't care too much about my credit rating. I do care however about being trodden on passionately. If we pay and they go belly up I suspect we will have absolutely no chance of getting the over payment back from a defunct company and why should the new owner give it us back. No on balance I'll keep my money and let them fight me for it. Also I suspect it will take a long time for them to go bust and we will be paying them a LOT of money before they do. Again I suspect even with a class action they will fight for some time before going into receivership (as I have no doubt they will. The bosses will have their pensions etc even if disbarred, but in the Mail on Saturday its interesting to note no one has ever been disbarred from a big company. I guess WBBS at 7th in the UK would be classed as big and so I bet the directors will still get huge salaries and the perks when it goes bust.) so we'll be paying a long time with no chance of getting back the over payment.
Richard Adams
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Sign Up1:18 AM, 10th October 2013, About 11 years ago
Reply to the comment left by "Ian Burton" at "09/10/2013 - 23:11":
Ian, I reckon you make some fair points and I admire your approach. I would be tempted to join you. Frankly I am unconcerned about my credit rating at my age and as for ever getting another mortgage ever again after this, forget it! I can't afford to pay the increase being rather hefty in my case so I am tempted to keep the money rather than let WBBS have it and damn the consequences.
Thanks James & Ian for your advice to the contrary. I heed your points also.but despite my bombast above I did suggest initially that withholding might only be a good idea if we all did it and then only if Justin did not think our case would be made to look bad in the eyes of the court by so doing.
No need to decide just yet. Anger can inflame one's judgement sometimes.
Concerned Landlord
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Sign Up8:18 AM, 10th October 2013, About 11 years ago
If I may I would like to advise everyone strongly to continue with their direct debit and pay the increased amount. Hopefully we'll get it all back once we win the case...
May i remind you that WB are looking for any excuse to repossess - don't give them any...
Richard Adams
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Sign Up10:35 AM, 10th October 2013, About 11 years ago
Reply to the comment left by "Concerned Landlord" at "10/10/2013 - 08:18":
I respect your opinion Concerned Landlord. While deliberating between now and December though, so no rush to decide, I must take into account my genuine inability to pay the increase. In my case a hefty £290 per month. Inability exacerbated by a promise to my good long term tenants to redec and carry out other work early 2014. This was based on my "business decision" that B of E would not ,increase rate until after 2015 election at earliest. £290 x 12 would have left me with a fair amount of cash to play with therefore during 2014.
WBBS have thrown all my plans into turmoil at short notice. If despite my writing to them before continuing to pay at existing rate explaining I shall happily pay in arrears in unlikely event of us losing our case, they go down repossession road I am encouraged by Mark's post way back about not being frightened by such an approach. "Shall we dance" I think he said. And frankly I don't care. I could string them along for ages while I sell the property myself at best price.
Despite being skint I have sent my cheque to Justin so I am not fainthearted about our case. I repeat again that Justin's advice about not paying increased rate would influence my decision if he thought that the court would adopt a jaundiced view of our case if any of us did that. I would not wish to damage the team effort.
Dean
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Sign Up11:15 AM, 10th October 2013, About 11 years ago
regarding with holding payment be it any or full. I think they would love you to do just that. You have then contravened the terms of the contract. Then they can put you on their SVR which will be higher.
Pay them what they want. Write and tell them in individual letters for each mortgage you have that it is causing you extreme cash flow difficulties and personal stress doing this.
If the case is then won or if they back down under pressure you will be entitled to the money back, plus interest , plus compensation . In a way, if the case is won the extra amount you get could be one of the best investments you make in recent times!
I watched Watchdog last night. No mention of WB. But a nice peice on someones grass !! FFS ! The cost to that person is probably the equivalent to one mortgage extra cost for three months.
Come on everyone , email Watchdog today . If we can get hundreds of different emails to them we just might get a mention. I dont care if some of the British public think landlords are scum, we know the vast majority play a vital role and a good one. Without us there would be a lot more on the streets. We are not the reason some can not afford housing.
Today I will be arranging to have a window repaired in one property because a tenant lost her keys while drugged up and needed to get into the property because the dog she was not supposed to have and promised me on Saturday she had got rid of was locked in the property on its own.
She couldnt call me cos she as no phone cos she has no money cos she prefers drugs. But guess who will be paying for the window ? Yes the scum landlord! She as already sold the two TVs her scum landlord gave her when she moved in because she had very little and I had two going spare and she semmed like a decent person. So I gave her two TVs, took them to her property and set them up for her, God I am such a scum bag !!
Anyway , please email Watchdog watchdog@bbc.co.uk
Rant over
thanks
Mark Alexander - Founder of Property118
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Sign Up11:35 AM, 10th October 2013, About 11 years ago
Reply to the comment left by " " at "10/10/2013 - 11:15":
email just sent to Watchdog .......
SUBJECT: Unfair interest rate hikes to tracker rate mortgages
To whom it may concern
Was it your understanding that interest rates on lifetime tracker mortgages or reversion tracker rates can only vary when the base rates moves?
There are now plenty of angry borrowers out there, 6,700 in clients of the West Bromwich building Society and a further 12,200 clients of Bank of Ireland are already affected as these lenders have decided to increase their profit margin by increasing the interest rates regardless of the fact that the Bank of England base rate has not changed. They are relying on ambiguous small print in their contracts which are also contra proferentem in that promotional materials and contractual conditions are conflicting/
Which lenders will be next to follow suit?
Do you agree this unethical practice must be stopped before other lenders cotton on to this?
We are writing to you to let you know that a Class Action group has formed via the Property118 online forum to fight back.
If you are interested in covering this story please let us know.
Regards,
Mark Alexander
Founder
Property118.com
Richard Adams
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Sign Up11:49 AM, 10th October 2013, About 11 years ago
Reply to the comment left by " " at "10/10/2013 - 11:15":
Fair points Dean. In the WBBS bombshell letter we were invited to speak with their Credit Care team if hardship would result. Don't waste your time, they won't/can't help so no point in wasting stamps writing letters saying you have a problem paying increased monthlies come December. The mention in their letter of possible help was just a sop to look good.
Re your situation while I empathise 100% with your rant, PLEASE get action taken to ensure the welfare of the dog which sounds like it's having a bad time. Your tenant is not fit to have a dog regardless of whether you allow her to have one or not. Get the RSPCA on the case or just take the dog to nearest rescue like Dogs Trust to give it a chance of a decent life. Will save your property getting wrecked also.
Mark Landlord
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Sign Up12:22 PM, 10th October 2013, About 11 years ago
I agree with the points raised about the consequences of not paying the increase come December.
Even though I have no idea how I'm going to afford the extra payments on my mortgage.
This will give them the opportunity to start making things awkward and as others have mentioned effect our credit scores etc
I for one don't want to give them the satisfaction of mucking that up for me too.
However, I will be sending a letter mid Nov ( depending on where the class action is at that time) explaining that the increase is being paid under duress and is causing financial hardship to me and my young family.
That said I admire anyone who has the guts to not pay on pure principal !
Off to email Watchdog as per Mark's template
Mark Landlord
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Sign Up12:29 PM, 10th October 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "10/10/2013 - 11:35":
Just emailed Watchdog using the template Mark and said to contact you at Property 118 if they want to pick up on the story
Mark Alexander - Founder of Property118
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Sign Up12:55 PM, 10th October 2013, About 11 years ago
Hello All
I need some help please.
I have a list of all Landlords Associations in the UK.
They all need to be contacted by telephone with a request for their help. What we want them to do is email their entire membership telling them about our campaigns.
Below is a list of all Landlords Associations, each is linked to their website where you can obtain their contact details.
Below that list I have created a template email for them to send to all of their members.
I have run out of time as I'm off to the French Riviera now to celebrate my first wedding anniversary. I also desperately need to take a break!
I need a few volunteers to tackle this project in my absence. There may be some overlap but this could be a good thing as the Landlords Associations will see the importance of the campaigns if they receive multiple telephone calls.
Any takers?
Suggested email template for Landlords Associations to send to their members.
Dear Member
Was it your understanding that interest rates on lifetime tracker mortgages or reversion tracker rates can only vary when the base rates moves?
There are now plenty of angry borrowers out there, 6,700 in clients of the West Bromwich Building Society and a further 12,200 clients of Bank of Ireland are already affected as these lenders have decided to increase their profit margin by increasing the interest rates regardless of the fact that the Bank of England base rate has not changed. They are relying on ambiguous small print in their contracts which are also contra proferentem in that promotional materials and contractual conditions are conflicting.
Which lenders will be next to follow suit?
Do you agree this unethical practice must be stopped before other lenders cotton on to this?
We are writing to you to let you know that a Class Action group has formed via the Property118 online forum to fight back.
For more information please visit http://property118.com