Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Dean
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Sign Up16:38 PM, 8th October 2013, About 11 years ago
Reply to the comment left by "Mark Landlord" at "08/10/2013 - 16:17":
I emailed him earlier too
Ive sent my £10 and request for data
Before I leave work tonight Im going to cut and paste a few of todays threads. There seems to have been loads today but I think a lot of people check the site later in the evening
I agree with Common Man we need as much support as possible so if others can contact MPs , PM . Chancellor, papers, TV and radio it all adds to the pressure that can be exerted on WB.
In addition writing to WB requesting detail of the mortgage they sold , then writting back asking for a full written explaination and not being fobbed off with bits of letters and photocopied leaflets , plus the data protection requests will all add to their work load. When the indians get restless they will let their feelings known to the chiefs . The more pressure we can put on their Complaints department the more staff will be missing through stress. That will get passed up the line until it hits the powers that be.
I dont expect that the decision to increase the rates was unanimous . If we can get some in fighting in the board room who knows ?
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Sign Up16:41 PM, 8th October 2013, About 11 years ago
Reply to the comment left by " " at "08/10/2013 - 16:38":
we received a cursory response today to our first letter of complaint enclosing just a photocopy of the information booklet and nothing else, suggesting we call their 0845 number so how about:
SECOND COMPLAINT
Dear Ms Holloway
Mortgage Account Number:#
We acknowledge receipt of your response to our letter of September 25th.
However we do not consider it to be a satisfactory response at all and would like to ask why you have not responded fully to the points we raise and to the requests we made.
We have no desire to speak with anyone on an 0845 number but would ask that you
re-read our letter, a second copy of which we enclose for your convenience, giving it your full attention so that you give us please a full written response.
Your responses are required as a vital part of our evidence when we pass on all of our WBBS documentation to the Action Group
We await your considered and complete response.
Yours faithfully
Mark Alexander - Founder of Property118
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Sign Up17:02 PM, 8th October 2013, About 11 years ago
Reply to the comment left by "Annette Stone" at "08/10/2013 - 16:08":
I'd be happy to do interviews with TV, radio, websites, newpapers, magazines etc. if people would like to give out my contact details. Please note that I'm taking a short holiday out of the Country on Thursday this week though, back in the office next Tuesday.
I have another short break booked 24th to 28th Oct.
.
Mark Alexander - Founder of Property118
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Sign Up17:05 PM, 8th October 2013, About 11 years ago
Reply to the comment left by "Denise Doms" at "08/10/2013 - 16:24":
I'd just do the one in your joint names Denise, same impact, same information, only one fee to pay 🙂
I hear what Neil Patterson has said but I would still send the £10 immediately as they then have no excuses.
.
Mark Alexander - Founder of Property118
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Sign Up17:22 PM, 8th October 2013, About 11 years ago
Reply to the comment left by "Denise Doms" at "08/10/2013 - 16:41":
Good second letter Denise 🙂
.
Mark Alexander - Founder of Property118
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Sign Up17:28 PM, 8th October 2013, About 11 years ago
From the Reuters Website .....
Link >>> http://www.reuters.com/article/2013/10/08/fitch-no-rating-actions-expected-on-hawt-idUSFit67127620131008
No rating actions expected on Hawthorn buy to let rmbs following West Brom margin hike
Oct 8 (Reuters) - (The following statement was released by the rating agency)
Fitch Ratings says that West Bromwich Building Society's (WBBS) planned 2% margin increase on 6,700 of its buy-to-let (BTL) tracker products due to occur on 1 December 2013, is not expected to warrant any rating actions on RMBS transactions backed by WBBS originated loans.
Fitch currently rates three WBBS-originated RMBS; Kenrick No. 1 plc and Kenrick No. 2 plc, both of which comprise 100% prime owner-occupied loans and Hawthorn Finance Limited Series 2008-A (Hawthorn), which comprises 100% BTL tracker mortgages. Hawthorn is the only transaction of the three which is affected by the margin increase.
The agency understands that approximately 41% of the current Hawthorn portfolio (94% of which are interest only mortgages) will be impacted by the margin rise. In line with the existing portfolio distribution, the majority of the affected borrowers are currently paying rates of either 1.49% (63%) or 1.09% (19%). The remaining borrowers currently pay various rates, but no more than 2.49%.The margin hike will therefore increase the portfolio's current weighted average (WA) margin over BBR to 1.8% from 0.98%, which is equivalent to a subsequent WA interest rate of 2.3%.
The increase in interest rates will impact the Hawthorn transaction in a few ways.
First off, given both assets and liabilities pay BBR-linked rates, there is no interest rate swap in the structure. The immediate effect of the hike is therefore an expected increase in revenue, which would translate into an approximate uplift in available excess spread of up to 80bps per annum of the collateral balance, providing the issuer with additional cushion to cover losses.
Secondly, while the prevailing low level of interest rates paid by borrowers has likely been a strong driver for the robust performance seen since transaction close (three months plus arrears stood at 36bps of the outstanding pool as of August 2013), a rise in payable interest rates would double the average monthly payment of these borrowers, equivalent to an approximate rise of GBP180. Hence, this will likely result in some borrowers struggling to meet these higher payments.
Fitch understands that WBBS's underwriting guidelines incorporate an affordability assessment based on stressed interest rates of 6%. An approximation of the interest coverage ratio (ICR) using the gross rental income at loan origination pre and post the margin hike suggests that the WA coverage ratio for the Hawthorne portfolio could decrease to half of the current 4.5 figure, if all loans were affected. However, considering the market average rental yield of about 6%, the agency expects that there would be sufficient cushion for the majority of borrowers to absorb the additional margin. Nonetheless, this could leave borrowers more vulnerable to future interest rate shocks.
Finally, while in some instances an increase in rates might encourage borrowers to refinance elsewhere, Fitch does not believe prepayment rates will be materially affected in this situation. While the portfolio is relatively seasoned, this also means that 85% of the mortgages were originated during the peak of the market in 2007. Hence, the agency would not necessarily expect prepayments to increase significantly, particularly given that the increased rate of up to 3% over BBR remains fairly comparable with current market rates.
Overall, the net effect of the rate hike is expected to be neutral, which would not warrant rating actions on this transaction, particularly in consideration of available credit support (21%) for the rated class A notes.
.
Bernadette Lloyd
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Sign Up17:36 PM, 8th October 2013, About 11 years ago
Have sent off my documentation and £240 today.
Dean
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Sign Up18:02 PM, 8th October 2013, About 11 years ago
Suggested letter by mark to WB re data protection for all those that missed the earlier posting.
How about this …..
Dear Sir or Madam
Subject access request
[RE: Your WBBS account number(s) here]
Please supply the information you hold about me which I am entitled to under the Data Protection Act 1998 relating to all dealings connected with my mortgage with you and all of your associated dealings with external agencies in respect of my above mortgage account numbers(s). For the avoidance of any doubt this is to include any information relating to me kept on computer or in a structured manual filing system or intended for such a system.
I have enclosed my cheque for £10 which, I understand to be the amount I am required to pay to you by law for a data access request. If you need any more information from me please let me know as soon as possible.
It may be helpful for you to know that a request for information under the Data Protection Act 1998 should be responded to within 40 days.
If you do not normally deal with these requests, please pass this letter to your Data Protection Officer. If you need advice on dealing with this request, the Information Commissioner’s Office can assist you and can be contacted on 0303 123 1113 or at http://www.ico.org.uk
Yours faithfully
[Signature]
.
Mark Alexander recently posted…Financial Advice – how do you pick an adviser?
Dean
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Sign Up18:05 PM, 8th October 2013, About 11 years ago
Apologies for keep bringing this up but I think that not only is a Legal action required against West Brom but as much publicity needs to be sort to create as much negativity against WB as possible.
I have emailed Money Box just now link is
http://www.bbc.co.uk/radio4/features/money-box/contact/
Be careful you have a maximum 1000 characters
earlier I emailed watch dog watchdog@bbc.co.uk
Ive emailed every credible paper I can find ,I have just received a reply from Peter Cunliffe at the Daily Express. He as passed it onto Maisha Frost for the Crusader Consumer Column
Ive also just emailed Martin Lewis on the money saving expert website
http://www.moneysavingexpert.com/faqs/I-have-a-money-related-news-story/
In addition I am attaching the MP list again. I think if everyone emailed or wrote to their MP they would have to put some pressure on West Brom. It might not be the total answer but it has to weaken them some
http://www.parliament.uk/mps-lords-and-offices/mps/#nav-W
Annette Stone
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Sign Up18:10 PM, 8th October 2013, About 11 years ago
Mark can I suggest you respond to the comments on the Reuters website in person. What they have said may seem reasonable but they have clearly not heard how this rise has been received or that it is clearly not provided for in the mortgage offers. Reuters are likely to give you a hearing. Also, if anyone has a twitter account for Stephanie Flanders, late of Newsnight. I am afraid I do not twitter (owing to old age and technophobia) but she left the BBC because she wanted an independent "voice".