Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Dean
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Sign Up10:24 AM, 11th February 2014, About 11 years ago
This is what I have asked my property partner to send to his MP . He as also passed it onto a friend of his . He owns property but as far as I know is not affected by West Brom but does have tracker buy to lets
Dear MP
As one of your constituents I am asking you please to add your support to Early Day Motion number 976 as submitted by David Morris MP. Below is the content of the EDM and some background notes for you to consider. Given the importance of this matter I would also request you to apply for a debate. If a telephone call or meeting would help, either with me or the campaign organiser please let me know.
SUBJECT – Conduct of Mortgage Lenders – EDM number 976
That this house condemns mortgage lenders breaching tracker rate mortgage contracts by unilaterally increasing the margin they charge over the Bank of England base rate in order to increase their profit margins and deliberately targeting borrowers where consumer protection law is ambiguous; and calls on the Government to investigate alleged associated recent activities of the Bank of Ireland and West Bromwich Building Society.
Additional Notes
There are believed to be 2.5 million tracker rate mortgages, i.e. mortgages which track the Bank of England base rate at a fixed margin for a defined period
137,000 readers are following a campaign to expose this scam via the Property118 internet forum as concern that other mortgage lenders will follow suit is increasing
Alleged examples of deliberate misuse of ambiguous consumer protection laws include ….
12,200 Bank of Ireland mortgage accounts whereby a mixture of homeowner mortgages and buy to let mortgage borrowers were targeted – all of which pre-dated the Oct 2008 mortgage regulations
6,700 West Brom Building Society mortgage accounts whereby landlords with 3 or more properties have been targeted – there is no case law to define what would constitute a consumer landlord although there is case law to acknowledge that landlords can be consumers. Therefore, Unfair Consumer Contract Terms legislation may or may not apply and it would appear that the WBBS are relying on affected borrowers not being able to raise sufficient funds to challenge this or litigate other points of contract law.
All comments via the main forums please.
Link to Bank of Ireland forum http://www.property118.com/bank-of-ireland-increase-differential/37002/
Link to West Brom forum http://www.property118.com/west-bromwich-building-society-mortgage-company-increase-tracker-margins-legal-action/43657/comment-page-353/#comment-36933
David Morris MP commented “I’m extremely concerned about the fact that mortgage lenders are increasing the margin they make on tracker mortgages. This practise is damaging to the economy, immoral and may even be illegal. The Financial Conduct Authority must investigate this urgently.”
Conduct of Mortgage Lenders
Having been lobbied heavily by their constituents Jason McCartney and David Morris are both delighted with the cross party support of EDM976 regarding the Conduct of Mortgage lenders, there are 39 signatories as of 6th February 2014 – see http://www.parliament.uk/edm/2013-14/976
The background to this is that at least two mortgage lenders have used ambiguities within consumer protection legislation to increase their profit margins on some of their tracker rate mortgage products for both homeowners and small buy to let landlords. For example:-
12,200 Bank of Ireland mortgage accounts whereby a mixture of homeowner mortgages and buy to let mortgage borrowers were targeted – all of which pre-dated the Oct 2008 mortgage regulations
6,700 West Brom Building Society mortgage accounts whereby landlords with 3 or more properties have been targeted – there is no case law to define what would constitute a consumer landlord although there is case law to acknowledge that landlords can be consumers. Therefore, Unfair Consumer Contract Terms legislation may or may not apply and it would appear that the WBBS are relying on affected borrowers not being able to raise sufficient funds to challenge this or litigate other points of contract law.
Andrew Tyrie, Chairman of the Treasury Select Committee, put massive pressure on the FCA to intervene when the Bank of Ireland first announced in plans in March 2013. However, the FCA refused to take the case to Court or even to seek independent legal advice on the detailed complaints put forward by the legal team of a campaign group organised by the internet forum Property118.com. The FCA also provided assurances to Mr Tyrie that the Bank of Ireland was a “one off” scenario. However, shortly thereafter the West Brom Building Society announced its plans to increase its tracker rate margins too. Tracker Rate Campaign
If you are unfamiliar with tracker rates, “A tracker mortgage links your interest rate to the Bank of England Base Rate so your monthly payments move as this changes. This means you could benefit from cheaper payments when the Bank Base Rate is low but you will also need to budget for higher mortgage payments in case the rate goes up.”
Believe it or not, the text in italics above comes straight from a PDF document called “Mortgages Made Simple” which is published by the West Brom Building Society who also had the following statement on their website at the time the affected products were being sold …
“Tracker rate mortgages give you the certainty of knowing that the rate you pay will move in line with Bank Base Rates”
With the consumer based regulators seemingly having washed their hands of these cases it has been left up to borrowers to raise funds to fight this out in Court on the basis of contractual issues and misrepresentation. Given that mortgage lenders have very deep pockets when it comes to funding legal action, and the potential of borrowers having costs awarded against them if they lose, it is very easy to see why this is a such a terrible position for those affected to be in.
That is far from where this might end though. This could be bigger than the RBS scandal, LIBOR fixing or the mis-selling of PPI or interest rate hedging products. Over 2.5 million tracker rate mortgages have been sold in the UK and such is the fear of other lenders following suit that more than 157,000 people are now following the Property118.com internet forum thread relating to this campaign.
Campaigners have raised well over £100,000 but this is a drop in the ocean when compared to the profits these lenders are making on the back of the increase and the funds they will throw at litigation to defend their positions.
Several MP’s have applied for a 90 minute debate and Property118 members are urging their own MP’s to do the same. The campaign group are pressing to arrange for Mark Alexander, the Property118.com campaign organiser, and his legal team to meet with Andrew Tyrie and Sajid David at the treasury to brief them in greater detail.
Dean
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Sign Up10:30 AM, 11th February 2014, About 11 years ago
This is the link to the list of MPs .
Although if you can find the MP in question for your friend that would save time if you gave them the email address
http://www.parliament.uk/mps-lords-and-offices/mps/#nav-W
I don't see any harm in re emailing an MP that may already have signed the EDM.
It strengthens the fact that so many people feel strongly about this and may help convince them that they should vote for and engage in a 90 minute debate.
The whole thing should take less than 5 minutes
Dean
Mark Alexander - Founder of Property118
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Sign Up10:42 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "ian " at "11/02/2014 - 10:21":
Hi Ian
In theory yes, in reality, despite significant efforts and expense we have been unable to stir the mortgage broking community into action. It's a very sad indictment of my former profession 🙁
.
Sue Clarke
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Sign Up10:42 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "Deceived by West Brom " at "11/02/2014 - 10:11":
I don't seem to have had an email on how to log in to the secure forum and I am a paid up member of the class action. Have all emails been sent to members yet?
Mark Alexander - Founder of Property118
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Sign Up10:43 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "Dean " at "11/02/2014 - 10:24":
That's the one, thanks Dean 🙂
.
Mark Alexander - Founder of Property118
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Sign Up10:46 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "Sue Clarke" at "11/02/2014 - 10:42":
Hi Sue
Yes they have, please contact ana@lawdepartment.co.uk
Have you checked your spam/junk folders?
.
Lucy McKenna
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Sign Up10:54 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "Deceived by West Brom " at "11/02/2014 - 10:11":
I suppose it is possible that we have employees of WBBS that have buy to let mortgages, that have joined the class action, the best place to get your mortgage is probably the company you work for. It would just depend I suppose where your loyalty was. Would this show up in their mortgage offer?
Mark Alexander - Founder of Property118
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Sign Up11:28 AM, 11th February 2014, About 11 years ago
Reply to the comment left by "LS " at "11/02/2014 - 10:54":
No but it would show up on the copy of their mortgage application form.
Interestingly, we do have a mole inside West Brom too. He/she has an unaffected west Brom BTL mortgage with an account number beginning with 9. He/she doesn't agree with his/her employers decisions and occasionally calls or emails me to let me know what's going around the rumour mill at WBBS head office. He/she has also made a £100 contribution to the marketing fund 🙂
Yes there is a chance they have a mole in our camp but we have one in theirs too.
Also, anything they pick up from the secure forum or other legally privileged cannot be used again us in law.
.
Devon Landlords
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Sign Up12:55 PM, 11th February 2014, About 11 years ago
Reply to the comment left by "Sue Clarke" at "11/02/2014 - 10:42":
Hi Sue, We didn't get an e:mail either yesterday (checked our spam and definitely nothing). I e:mailed Ana @ Law Department last night but still haven't heard back from her so I am going to ring her now.
Devon Landlords
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Sign Up12:59 PM, 11th February 2014, About 11 years ago
Oh dear, when I try Ana's number it says 'the mailbox of the person you are ringing is full and cannot accept any more messages"....has anyone else managed to get through to her or the Law Department today? I am eager to access this secure forum!