Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Incensed Landlord
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Sign Up13:34 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "Will Brown" at "04/10/2013 - 13:21":
I can't believe that we're all still talking about T&Cs that we did or didn't receive. As I have said previously, NONE of us signed up to these, but the Mortgage Offer itself. THEREFORE ANY additions or other paperwork, whether printed before or after thee time the Mortgage Offer was signed, are IRRELEVANT! Any Tom, Dick or Harry could add clause AFTER the event, or have them hidden away somewhere; but this misses the point. We did NOT sign up to any terms that were not printed on the paperwork we signed. To me this is quite a basic error on the lender's part, and OURS too if this is what we are worried about. Don't be. We didn't SIGN up these extra conditions; and 'proving' a negative is impossible anyway: not having received them. As I say, it's irrelevant anyway. We tread a VERY slippery slope if T&Cs can be added at will. What's the point of signing up to anything, if this is the case, as they can then change their minds later. It's totally erroneous in my view.
Annette Stone
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Sign Up13:36 PM, 4th October 2013, About 11 years ago
I do think it is worth focusing on the role of the lawyers in all of this and perhaps Justin making a general complaint/attempt to involve the Law Society. There is no doubt that there was less of this sort of thing when mortgagees appointed individual high street solicitors to act for them as did the borrowers and the two lawyers were very careful to ensure that nothing that could come back to haunt them occurred. What has happened in the past couple of years is that most mortgagees are insisting that you use their a solicitor from their "panel" which is mosly big firms whose main client is the mortgagee. I assume that this is a profit making exercise with the solicitors remitting a portion of each fee to the mortgagee or some such deal and it occurs to be that when it's all in house it can be a bit slapdash. Especially in situations where the mortgagees offer the borrower free in house legals if your use their solicitors there must be a great temptation to slip something like this in. If everyone who had been a victim of this launched a claim against the lawyers with the Law Society as well as joining Mark's wonderful campaign I think that would raise the issue in an another forum and I am going to be sending a synopsis of all of this to the legal editor of THE TIMES. Does anyone else agree this is a good tactic?
Richard Adams
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Sign Up13:37 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "Concerned Landlord" at "04/10/2013 - 13:28":
Our barrister will soon be commenting on all these points. Sooner the better to end the speculation. Who cares what the plank of our case will be as long as it's a winning one. I'm confident our case is justified and we shall win but don't ask me to bet on which particular legal point the case will turn.
My docs and cheque are in the post to Justin to get the ball started rolling ASAP.
Anon
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Sign Up13:51 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "Incensed Landlord" at "04/10/2013 - 13:34":
To all - Even if you signed an acceptance of offer letter to confirm that you had carefully read the Mortgage Conditions booklet, which I suspect you will have done by the way, I still think the law of contra preferentem as explained by Mark Alexander will be your saving grace. Expect your barrister to provide multiple arguments, some of which will be very robust and other which will be more borderline. That is just the way it is done and will also be the reason for the barristers opinion on the actions taken by Bank of Ireland running to 32 pages.
To Mark - It is likely that West Brom Mortgages will be considering calling in your loan and subsequently issuing you with a statutory demand threatening bankruptcy of you don't pay up within 21 days as opposed to seeking possession of the property they are holding as security for your mortgage. If this does happen seek professional advice immediately with a view to getting the statutory demand set aside. I am not telling you this to frighten you, merely to warn you of tactics they will be considering. If West Brom mortgages have any sense they will realise that you are a very well connected opponent who is unlikely to buckle under pressure. Don't be bullied, if they do try this on, it is unlikely but possible, they will not beat you providing you have strong legal representation.
You are doing an excellent job.
Jackie Kay
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Sign Up13:59 PM, 4th October 2013, About 11 years ago
I am going through my paperwork and sending off cheque to this weekend. Thanks for all your hard work!
Mark Alexander - Founder of Property118
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Sign Up14:13 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "Annette Stone" at "04/10/2013 - 13:36":
I will certainly run the idea of writing to the Law Society past Justin when we next speak. I will let you know if he thinks it is a good idea.
.
Mark Alexander - Founder of Property118
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Sign Up14:15 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "Anon " at "04/10/2013 - 13:51":
Thank you, and I agree, I had already thought this through and I am prepared if it happens, unlikely as it might be as you have suggested.
.
Addicted to fighting the WBBS
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Sign Up14:33 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "04/10/2013 - 14:15":
I have just spent 15 minutes talking to Holly O Sullivan (Customer Relations Officer) at WBBS who I must say was very well rehearsed.
She confirmed the following:
I) They have been planning this for a significant amount of time (years) and have informed the FCA a long time ago - but she said they are (can you believe it) are NOT interested because "BTL mortgages are not regulated .... by The FCA.
ii) The key point she kept on mentioning was that my mortgage broker confirmed on the application that 'I' had read "all the T&C's) - I said this was a very clever angle to rely upon.
iii) They appear to be deflecting the liability of advice back to mortgage brokers as she said she would be "very worried" if the Mortgage Broker had not read all (THREE SETS OF T&C's) of the T&C's themselves in order to advise their clients. I asked what training or product information did they provide the broker network about the deficiencies in their LIFE TIME tracker product and then she kept saying she would have expected broker to read all of the T&C.
iv) I asked her how have the WBBS arrived at their decision to decide which customers would enjoy this rate hike. She mentioned it was a "business decision" and I asked what the qualifying criteria would be - she said any customer who was linked to 3 or more properties. I said that why was I being discriminated against someone who would only own 2 properties. She never really had an answer an kept saying it was a business decision and she could barely agree that I was being discriminated against - her words were ' I am sorry you feel like that'.
I think the discrimination argument is one worth exploring as why should only a certain type of customer be affected when in their own words, the t&c's apply to all of the customers. If the WBBS are that short of funds, then if there are a large %age of customers who are not affected by the rate hike, why not inflict the pain on a higher number of customers and charge a 1% rate hike (for example) that will potentially earn them more money. I am not advocating this, but I think we need to flush out of the WBBS how they have arrived at their decision and bring the perceived audience who are not currently affected (i.e. non professional landlords) into the discussion so the FCA are more likely to become concerned ?
iiv) Finally I asked why was this such a special T&C (section 5) not highlighted in any other documentation or communication and she said "THAT NO SPECIFIC T&C TAKES A PREFERENCE OVER ANY OTHERS" (i.e. they are all as important as each other)- I think this is a lovely angle they are using...
Richard Adams
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Sign Up14:58 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "stuart marshall" at "04/10/2013 - 14:33":
Thanks for the very interesting resume of your tel con with La O'Sullivan.
Nice to know that in our business lives we can choose whom we wish to rip off provided it is a "business decision".
These customer relations bozos are certainly well rehearsed. Hardly surprising as WB would have anticipated a few calls! However they do make mistakes. Like I posted way back when I called WB - upon receipt of the bombshell letter - I discussed much the same issues as Stuart. I spoke with Catherine/Katherine. On subject of why multiple owners only she put her foot in her mouth saying it had been a "business decision" to "target" multiple owners. I commented that she had said it all and let the cat out of the bag, whereupon she tried to climb down saying "target" was a word she should not have used. Too late said I.
Addicted to fighting the WBBS
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Sign Up16:15 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "04/10/2013 - 14:58":
I have just sent the following thoughts to Nicole Blackmore, Personal Finance Editor of Telegraph. She is very keen to pick this up when she is back from holiday a week on Monday.
“West Brom BS Pay the Hike or we can call the loan in within 1 month”
Has anyone got other contacts at the newspapers (local or national) to see if they are willing to expose the industry/FCA and warn every single mortgage borrower in the UK that a similar T&C about calling the mortgage back within a month could apply to them ?
Hi Nicole
I saw your article about the West Brom, thank-you for supporting.
Another ‘angle’ that I thought would be an interesting article and highlights and questions what The FCA actually stand for and what are they doing to promote trust and confidence in the UK banking market.
On the one hand, The FCA say they are not interested in the WBBS decision to hike rates on their Life Time Tracker product. However, the general remit of the The FCA is to promote and ensure the UK Public have confidence and trust in the UK Retail Banking Industry.
I have seen letters from the WBBS as a response to a customers complaint that position their decision to attempt to increase the Lifetime Tracker rate as a better option to customers than forcing calling in the mortgage loans within a 1 month period by issuing a statutory demand for bankruptcy if the loan is not repaid back in full in this time.
Now, this raises the question about other lenders (all UK mortgages have a condition that allows the lender to call the loan in at any time and this must be repaid in full within 1 month) could follow suit and threaten borrowers to pay higher rates or they will call the loan in.
This condition of mortgages being asked to be repaid back with 1 months notice at the choice of the lender is not a very well known fact.
I would suggest maybe 1 person out of 10 in your office would know this is a standard condition of any UK mortgage.
Is it about time, the UK Public should be made aware of this and in particular, the stance and positioning the West Brom BS are highlighting this condition to borrowers who are not happy to pay an unlawful hike in rates ?
Is it about time The FCA got involved before other lenders take the same stance ?
Thanks, Stuart Marshall.