Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
All BankersAreBarstewards Smith
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Sign Up17:12 PM, 7th December 2013, About 11 years ago
can someone advise me on how i can check if WB have done any additional credit searches on me please ? thank you
Richard Adams
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Sign Up17:26 PM, 7th December 2013, About 11 years ago
Reply to the comment left by "Paul Eastabrook" at "07/12/2013 - 17:06":
No way even WB would try it on with owner occupier borrowers. The bad press is something even they would not contemplate. Throw in a repossession or two as a result with press picking up like a hawk as they would on Mr & Mrs XXXXX plus kids on their uppers and the street thrown out of their own home etc".
Paul Eastabrook
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Sign Up19:14 PM, 7th December 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "07/12/2013 - 17:26":
I wish I could share your faith in the power of adverse publicity on a financial institution with no morals.
Richard Adams
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Sign Up20:39 PM, 7th December 2013, About 11 years ago
Reply to the comment left by "Paul Eastabrook" at "07/12/2013 - 19:14":
Time will tell? Come a bet the smart money nevertheless has to be on even WB not stooping that low. Not because they have an ounce of compassion or decency mind. Self preservation only.
Paul Eastabrook
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Sign Up21:13 PM, 7th December 2013, About 11 years ago
Mortgage Express stuck it to me over 20 years ago, citing nonsense about not having savers to subsidise its borrowing rates like other lenders. This was in stark contrast to when it drew in the business initially by stating that it was an efficient lender which focussed solely on mortgages without any recourse to savers.
ME just decided one day to charge its residential lenders 1.25% more than other lenders' SVRs. Despite numerous appeals and complaints, we all suffered for a number of years at their hands until I myself eventually and could afford to move elsewhere. Interestingly, ME then suddenly changed tack offered me a lower rate. I politely declined and went elsewhere.
Once that trust is broken, it is usually never able to be recovered. ME is reaping what is sowed and, I suspect, WB will go the same way UNLESS it sees sense whilst there is still time. Come January, it really will be too late for them, I believe. God help everyone if they ever did succeed in what they are trying to do. Thankfully, I don't think for one moment that they will succeed, thanks solely to what everyone is doing on here. United we stand.
Richard Adams
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Sign Up0:20 AM, 8th December 2013, About 11 years ago
Reply to the comment left by "Paul Eastabrook" at "07/12/2013 - 21:13":
Maybe I'd have lost that bet then 20 years ago re sneaky old ME. There has always been the odd rogue but back then we could reasonably trust 99% of banks. building societies, insurance cos etc. Not any more. Times have changed. Different culture now exists with greedy bonus driven unscrupulous types at the top.
But I stick by mt forecast that having been exposed as being T&C exploiters over our mortgages their reputation is on the line big time right now. To go after owner occupier borrowers now would be a quite extraordinary bad judgement call. Maybe in a year or two's time after we've beaten them and they are desperate for an alternative source of cash when they might mistakenly consider the heat has died down? Who knows?
Paul Eastabrook
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Sign Up0:36 AM, 8th December 2013, About 11 years ago
Reply to the comment left by "Richard Adams" at "08/12/2013 - 00:20":
I must admit I felt safe even in those days in the knowledge that ME was a subsidiary of United Dominions Trust which, in turn, was a subsidiary of TSB Bank Plc, some to become Lloyds TSB Plc, and I was advised of that fact by my estate agent Gascoigne Pees, itself part of Black Horse Agencies, owned by guess whom?
After that date, I thought from now on, it's mutuals only for me. Until 6 years after I discovered West Brom that is.
Richard Adams
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Sign Up11:33 AM, 8th December 2013, About 11 years ago
An aspect of this sordid affair occurred to me that might be of passing benefit to our legal team when the action starts and WB are up in court being shot at?
In the initial bombshell letter from WB there was a para saying roughly "if this increase will cause you serious grief please contact us. We can help etc". I did so and was asked what the rent of my single WB BTL mortgage property is. Told them - rent is OK as it happens. Since there will still be a surplus after paying increased interest rate they said "sorry we can't help". I said "HANG ON, you've targeted me as a multiple property owner so SURELY you have to take the impact on the whole portfolio - just 5 properties - into consideration and maybe my personal circumstances also?" They were not interested.
My point is their offer to "help" was a hollow one making their actions yet more callous. I don't suppose the Judge would be very impressed to hear about this minor aspect of the affair?
Ian Ness
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Sign Up12:13 PM, 8th December 2013, About 11 years ago
Hi All
I heard about property 118 through Justin. When I received my bombshell letter from WestBrom I googled for help and found Justin. The power of the internet to get like-minded people together, without it we would be squashed as individuals. It’s the Arab Spring for WestBrom!
I have a few affected loans with WestBrom. Before I contacted Justin I had already written a preliminary letter to WestBrom only to receive a “final” response and invitation to go to the ombudsman. I did this and am awaiting a reply. I have shared my documents with Justin and am joining him.
My points/questions are
(i) If I were West Brom, I would also join this forum to see what “the other side” is doing so although we have little choice we should be aware they will see all our ideas and concerns;
(ii) My first question to West Brom was whether the increase was to the BBR interest rate (which would seem very difficult if the BLR did not change!) or to the 0.59% add-on which is described not as an interest rate but a “premium”. So where in their agreement do they have a right to increase this “premium” which was the assessment of their risk of the market at that time and assessment for all future market conditions?
(iii) WestBrom use Section 5 of the 2006 Conditions to argue that they can increase the rate and two conditions in particular – ‘to reflect market conditions generally’ and ‘to make sure (WestBrom’s) business is carried out prudently, efficiently and competitively” (note the lack of “or” in this phrase so all three terms must be satisfied). These are words that are either determined to be terms for the sole benefit of WestBrom; or to have some reasonable, even-handedness meaning. To me West Brom cannot use these terms subjectively, they must show figures and numbers that allow them to invoke the clause. The above words do not generally relate to a simple increase in profit. They surely relate to a position where West Brom’s very survival is at stake?
(iv) Does anybody have different loan agreements with WestBrom that also include the same 2006 Conditions? That is these conditions are “general” and not specific to the loan and must thus be given lower priority than specific parts of the loan? I queried Section 5 with my broker and was told ‘its only a general document that does not apply to tracker loans in all areas’
(v) Clearly the selection of ‘groups” of customers is not reasonable or fairly applied. I find this a difficult area for WestBrom – surely a fairer approach would be to apply a lower increase to all loans. Why not select lesbians in wheelchairs as the group to target? Why is a person who holds 1 or 2 “buy to let” mortgages not a professional investor? Why apply the change to only those who took out a loan between 2006 and 2008?
(vi) I see references to the phrase “treating customers fairly” being used by our team. By what legal principle can this be argued? Is the loan contract subject to some statutory regulation or law which gives this phrase legal effect? Certainly there is nothing in my loan contract mentioning they must treat us fairly unless it is an implied term? How are we going to argue this?
Keep up the good work everyone ....
I would be very interested in members’ thoughts and possible arguments against some of my thoughts.
Appalled Landlord
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Sign Up15:24 PM, 8th December 2013, About 11 years ago
Reply to the comment left by "David Lawrenson" at "06/12/2013 - 20:59":
Hi David
If WB was sure it had the legal right to increase the premiums on our trackers, why would it need to have this "validated externally"?
WB did it go to the FCA, knowing that the latter doesn't care about BTL borrowers? I wonder if it was to have a similar conversation to the one you describe.
On 05/12/2013 at 17:32 (page 243 of this thread) you wondered about the quality of WB's legal advice.
Seeking legal advice, is one thing, acting in accordance with it is another. I cannot believe that any lawyer would tell WB that Section 5 could apply to tracker mortgages.